Infrastructure Management Software Blog

HP Discover: Customer meeting summaries - Day 3, 4

One attraction for customers that attend HP Discover is the opportunity to schedule individual meetings with product experts. These meetings tend to be open and honest discussions about where customers want to go with their infrastructure or business service monitoring and how HP can help them on that journey. The latter is where we have a great advantage in the market with our innovative and integrated business service management solutions.

HP Discover: Customer Roundtables Summary - Day 3

One of my favorite parts of HP Discover is hosting the Customer Roundtable discussions. For those of you who have not participated in these sessions, it is when a group of customers get together with some HP experts (typically from Product Management, Technical Marketing, R&D, and/or Product Marketing) and have a discussion. What I like best about the customer roundtables is that they are completely unstructured; every discussion is different, based on the composition of participants.

2010 Retrospective: technology trends, market changes, new products

2010 was an exciting year for IT infrastructure management. We saw several technology trends accelerate, some new competitors enter the market, many new product releases from HP, and numerous existing customer presentations at the two Software Universe events this year. Not a bad year of innovation and growth for an industry that continues to evolve, sometimes in leaps and bounds, after two decades.

Software Universe is next week. Learn about OMi, Automation, ITIL, BSM9, and best practices

Software Universe in Barcelona is next week. As always, there many exciting sessions related to managing IT infrastructure. Here is a list of sessions that readers of this blog may find interesting.

 

In addition, there will be some great demos of Operations Manager, Operations Manager i, along with integrations of these two products with other parts of the BTO portfolio. And, we will be announcing a new product that enhances our BSM9 solution.

 

If you are going to the show, please find me and I’ll buy you a beverage of your choice. Hope to see you in Barcelona.

 

Here is a list of all the relevant sessions.

Automated Event Correlation for the 21st Century – optimized for dynamic environments

Event Correlation technologies have been around for years so there is nothing new to say, right?

Nope... STATIC event correlation technologies have been around for years, and they don't fit flexible environments well - such as virtualized clusters. So how do you implement DYNAMIC event correlation - that reacts to changes in your IT infrastructure.  OMi TOPOLOGY Based Event Correlation could be the answer.

Optimize IT management with OMi (demo of OMi 9.0)

As readers of this blog know, BSM 9 introduced a significant amount of new functionality. You saw some screen shots in the BSM9 demo. Now you can see the product in action in a new Operations Manager i (OMi 9.0) demo.

BSM 9.0 demo now available - see the Run-time Service Model and OMi in action

Seeing is believing. View the new BSM 9.0 demo. See how the Run-time Service Model powers Operations Manager i (OMi) and allows operators to boost their efficiency and reduce the time to resolve IT problems.

Going, going, gone - don't miss this opportunity! Vivit roadshow next two weeks only!

Vivit roadshow around HP BTO software! Your chance to learn – at a deep technical level - more about Operations Center, Business Availability Center, and Network Management Center products. Five locales left – in Ohio, Illinois, Indiana, Michigan, and Wisconsin – over the next two weeks.  Register for one of these roadshow events NOW!  This is your chance to talk face-to-face with more technical people about BSM products like OpenView/Operations Manager, Real User Monitor, and Network Node Manager – and it won’t require any travel budget. 


Here is the agenda for each day:


- Overview of Operations Center, Business Availability Center, and Network Management Center product portfolios.


- Demo of how all of these products work together


- Deep dive into Operations Center products and how best to leverage this software in your environment


- Deep dive into Business Availability Center products and how best to leverage this software in your environment


- Deep dive into NNMi and how best to leverage this software in your environment


The sessions will be held in the following states on the following days:


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010 


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


- (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com

New SiteScope Adapter version 2.0

A guest post from Alfred Hermann, Operations Center Technical Marketing Manager.
- Peter


You probably know what the SiteScope Adapter is used for. Its purpose is to glue together HP SiteScope with HP Operations Manager to combine agent-based with agent-less monitoring. It offers the following capabilities:



  • You can forward SiteScope alerts into HP Operations Manager to manage from a single operations console.

  • The OM agent discovers SiteScope configuration and monitor groups, and publishes discovered information to the Operations Manager service maps.

  • You can launch SiteScope tools in-context from the OM console for further diagnostics of the environment.

  • Multiple SiteScope servers are supported (you have to install an OM agent on each SiteScope server).


In the first version of the adapter all alerts originating from SiteScope would relate to a single node in the OM Nodes / Node Group / Node Bank environment. Even though the alerts come from a variety of nodes monitored in an agent-less fashion, their status contribute only to a single element in the console.


This has changed with version 2 of the SiteScope adapter: SiteScope events can now explicitly be mapped to their respective nodes rather than consolidated altogether to the SiteScope server. The resulting value is obvious: The operator immediately notices where the problems are. No longer digging through some more event details…


In addition, interoperability with Operations Manager i  has been improved by setting a CI as resolution hint for OMi. Remember, OMi relates events to CIs in the UCMDB, and any resolution hint is mostly appreciated.


The new SiteScope Adapter 2.0 is available with HP Operations Manager version 8.16, alternatively as patch OMW_00039. For the UNIX based OM management servers you need OMU version 9.x. 


For HP Operations Center, Alfred Hermann.

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

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Extending out-of-the-box integration capabilities of HP software products with APIs

A guest post by Alfred Hermann, technical marketing manager for Operations Center.
- Peter


I was looking at Closed Loop Incident Process (CLIP) and wanted to introduce a new member of the HP operations family of products, Operations Manager i (OMi).  My goal was to use OMi as the only operational console, as I hate to switch between consoles for day-to-day operational tasks.


It quickly became apparent that there are many out-of-the-box integrations with HP Service Manager, but no direct integration between OMi and Service Manager. Since OMi is still relatively new, it does not contain some of the integration adapters. However, there is an existing integration between HP Operations Manager and HP Service Manager, and as OMi sits on top of HP Operations Manager, I explored some of the existing OM interfaces hoping to improve the situation.


And this is what I wanted to achieve: OMi has some fancy capabilities around topology based event correlation (TBEC), and thus can identify cause/symptom relationships between events. The existing “scauto” based integration between HP Operations Manager and HP Service Manager, however, will not exchange this important piece of information, a user at the Service Manager console is unable to see how events that have become incidents are related.


What I found is that HP Operations Manager (in my case the Windows management server version) has a wealth of WMI interfaces. Some of them can be used to investigate OM messages as they are stored on the OM for Windows management server. You can walk through the set of CMAs that are attached to an OM message, and create new annotations. In my case I was looking for a particular CMA “CauseEventId” being added to the message, and generated out of that an annotation. The interesting thing is that annotations are synchronized between Operations Manager and Service manager, and as a result of adding a small VB script and a WMI policy I was able to synchronize causal message relationships.


This leads me to the question how widely APIs are used with eg. HP Operations Manager for Windows? Please comment if you have been able to extend the product’s out-of-the-box capabilities by using the provided interfaces.


For HP Operations Center, Alfred Hermann.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.

Does it take a rocket scientist to manage IT? (customer visit summary)

I recently had the opportunity to meet with a long-time HP customer at our executive briefing center. They were visiting to learn best practices about making their infrastructure more agile to allow tighter collaboration among different parts of their network. Increasing their operational efficiency was another key concern.


The customer brought a team of nine people consisting of architects, engineers, business systems analysts, and IT managers. The agenda included an overview of several HP product centers, including Business Service Management. We focused on the non-classified part of their network, which still contained several tiers of security, ranging from “open” to “sensitive”.


One interesting part of the day was a tour of an HP POD (Performance-Optimized Datacenter). It looks like a standard 40-foot shipping container, but contains a complete datacenter, consisting of 22 racks that can accommodate over 3500 blade servers. All you do is connect power and cooling water and you have instant capacity. This beats the roughly two years to bring a standard datacenter online.


On the software side, they use products from practically every major vendor. One challenge with this approach is integrating all the pieces together. SiteScope (agentless monitoring) comprises one part of their monitoring solution. I had a long discussion with their IT Manager of production systems about how to leverage what they have and extend their IT management with HP Operations Center. (Read a solution brief about HP Operations Manager for HP SiteScope customers.)
Over time, they plan to simplify their infrastructure monitoring by relying a few key tools.


After reviewing the entire HP BTO portfolio, we whiteboarded several different approaches they could follow to evolve their infrastructure. After some debate about the relative value and dependencies, everyone agreed that starting with a CMDB project made the most sense. Why? Because all the other planned projects will rely on the CMDB for information about the infrastructure, the relationships among configuration items, and how these relate to their business services. For example, Operations Manager i (OMi) combines event streams with information in the CMDB (using a technology called topology-based event correlation or TBEC) to determine the causal event when several related events hit the console around the same time.


This will prove to be a very interesting project as it evolves over the next several years.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.

Software Universe in Hamburg sneak preview

Software Universe is only five weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.


(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)


I’m very excited about this year’s show, as it gives me a chance to connect with many European customers and colleagues, many of whom I have only “met” through email and phone calls. In addition, there are many interesting presentations. Some highlights* (based on their relevancy to managing IT infrastructure - both physical and virtual) include:



Wednesday December 16


















16:00-16:45 Optimizing cost by automating your ITIL v3 processes
Jeroen Bronkhorst, Hewlett-Packard
17:00 - 17:45 “Monitoring ....inside the Cloud"
Vincenzo Asaro, Telecom Italia
18:00 - 18:45
Orchestrating Virtual Infrastructures with HP OO
Ralph Capasso, Hewlett-Packard


Thursday December 17






































09:00 - 09:45
Automating operations management with HP Operations Orchestration
Ralph Capasso, Hewlett-Packard
09:00 - 09:45
HP management of VMware vSphere: How does VMware fit in with your HP Software Infrastructure?
Terry Lyons, VMware
10:00 - 10:45
The all new Operations Center licensing model: escaping the hardware bonds
Jon Haworth and Peter Crosby, Hewlett-Packard 
11:45 - 12:30 HP Operations Manager i: Best practices and lessons learned at CMT
Kai-Uwe Jensen, Hewlett-Packard
15:15 - 16:00 BTO Impact of Virtualization on IT Management
Dennis Corning, Hewlett-Packard
15:15 - 16:00 Operations Center, the road ahead
Norm Follett, Hewlett-Packard 
16:30 - 17:15 HP Operations Manager on Linux
Lillian Hull and Hans-Peter Schmollinger, Hewlett-Packard 
16:30 - 17:15
Capabilities in a Virtualized environment
Lutz Bartsch, Hewlett-Packard


Friday December 18


















09:00 - 09:45 Virtualization SPI - VMware management plug-in for HP Operations Center
Jagannath Harish Gangaiah, Hewlett-Packard
11:45 - 12:30
HP Discovery and Dependency Mapping: a solution to regain control on your infrastructure
Thomas Wirtz, Hewlett-Packard
11:45 - 12:30 Integrated approach to monitoring and the challenges encountered and overcome
Mark Laird and Romain Maitret, Steria Ltd



* dates, times, and speakers subject to change


Hope to see you there.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.

Your success is my success (customer visit summary)

Another guest post by Lillian Hull, product manager for Operations Manager on Unix.
- Peter Spielvogel


Earlier this month, my colleagues and I spent some time with one of our customers in the health insurance sector. They were interested in our plans around Operations Manager and in particular, Operations Manager i.


Their environment includes a variety of HP Software & Solutions products including Operations Manager on UNIX (OMU), Business Availability Center (BAC), Discovery and Dependency Mapping (DDM), Network Node Manager (NNM) and SiteScope (SiS). 


The portfolio is well-integrated and users familiar with BAC should feel right at home with OMi.  OMi can provide a single “operations bridge” to reduce operational costs. All events are sent to the operations bridge and monitored by staff well-versed in IT operations. This centralization makes it easier to distinguish between causes and symptoms to better isolate the cause of a set of events. This in turn leads to more rapid problem resolution.


As with many of our customers, another topic they wanted to talk more about was virtualization. They are using Linux and virtual machines. For many environments, the slight overhead of running OM in a virtual machine should not have significant impact on performance or scalability.


Finally, during the wrap-up, the customer told us how much they want to work with us and our host said that our success with Operations Manager is linked to his success as an infrastructure architect. His words were “your success is my success”. Our products are vital to keeping everything running smoothly in this organization. HP is very fortunate to have customers that share their insights with us as not just another vendor, but as a trusted adviser. And due to great customers like this one, I am confident we will both triumph.


For HP Operations Center, Lillian Hull.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.

Innovation Week Part 2 - Operations Manager i 8.1

While OMU 9.0 represents evolutionary innovation, Operations Manager i 8.1 (OMi) is truly revolutionary. Operations Manager i is a set of add-on products which extends existing HP Operations Manager to provide advanced event correlation and system health capabilities.


It uses the proven causal engine from NNMi with a completely new set of rules designed for server infrastructure rather than network components. This topology-based event correlation reduces duplication of effort in the Operations Bridge by automatically determining which events are symptoms and which are the cause of a problem. If you don’t have TBEC, you have to write and maintain a ton of rules to eliminate events that are symptoms and not causes. This is time consuming (eight full-time people for a medium-sized European bank) and error prone.


Topology-Based Event Correlation


Conservative estimates indicate that OMi can save over $3 million annually in event processing per year for a company the size of HP. If I can get the real numbers next year, I will post them here.


To learn more about OMi, you can attend a Vivit webinar on July 21, 2009 or EMA webinar on July 28, 2009.


For Operations Center, Peter Spielvogel.

Free Webinar: HP Operations Manager i Software Deep Dive Presentation

My colleague and consolidated event management expert Jon Haworth is the guest speaker at an upcoming Vivit webinar on Tuesday July 21 . Vivit  is the independent HP Software users community.



Jon will talk about using an operations bridge effectively and how the latest advanced correlation and visualization technology can help you reduce downtime. His presentation will address:
• What are the major differences between HP Operations Manager and HP Operations Manager i software?
• How does Topology Based Event Correlation (TBEC) work?
• How does HP OMi fit into my existing Operations Manager environment?


There will be plenty of time for Jon to answer your questions at the end of the session.


For Operations Center, Peter Spielvogel.

OMi Webinar and Demo Now Available

Every time I speak to customers about consolidated event and performance management, they want to know HP’s vision. What does the end-state look like? How do all the pieces fit together to save my company money? How does an Operation Bridge drive efficiencies? How does OMi extend my existing monitoring infrastructure? Now, we have a recorded webinar that answers these questions.



In 25 minutes, Jon Haworth, one of the Product Marketing Managers for Operations Center will explain how to:



  • increase the efficiency of managing IT Operations

  • cut costs while improving quality of business services

  • speed the time to problem resolution


In addition, Dave Trout shows a short demo of topology-based event correlation in action, including how to:



  • filter events and identify root causes

  • use system health indicators and KPIs to summarize availability and performance

  • visualize configuration items in the context of business services


See the OMi webinar now.


For Operations Center, Peter Spielvogel.

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