Infrastructure Management Software Blog

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.

Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:

- (Columbus) Ohio – April 20, 2010

- (Orrville) Ohio – April 21, 2010

- (Dearborn) Michigan – April 22, 2010

- Wisconsin – April 27, 2010

- (Chicago) Illinois – April 28, 2010

 - (Fishers) Indiana – April 29, 2010

Feel free to contact me if you have any further questions about this roadshow at

Labels: agent| agentless| agentless monitoring| agents| automating operations management| automation| BES| BlackBerry Enterprise Server| CMDB| consolidate events| consolidated event| Consolidated Event and Performance Management| consolidated event management| Consolidated Management| correlate events| DDM| Discovery and Dependency Mapping| event console| event consolidation| event correlation| event management| Hewlett Packard| HP Network Node Manager| HP OMi| HP OpenView| HP Operations Center| HP Operations Manager| infrastructure management| infrastructure monitoring| IT dashboard| IT infrastructure management| IT infrastructure monitoring| IT management| manager of managers| managing IT| managing IT infrastructure| managing IT operations| monitoring| Network Management| Network Node Manager| NNM| NNMi| Norm Follett| OM| OMi| OML| OMU| OMU 9.0| OMW| OpenView| OpenView Operations| Operations Center| Operations Manager| Operations Manager i| Operations Manager on Linux| Operations Manager on Unix| Operations Manager on Windows| performance| Performance Agent| performance management| Performance Manager| performance monitoring| SiteScope| Smart Plug-in| Sonja Hickey| SPI| TBEC| Topology Based Event Correlation| topology-based event correlation| virtual server| virtual servers| virtual systems management| virtualization management| Virtualization SPI| virtualization sprawl| virtualization strategy| virtualizationation| virtualized environment| virtualized environments| Virtualized Infrastructure| Vivit

Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.

Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:

  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements

Register today and learn how you can streamline and make YOUR processes more efficient.

HP Operations Manager 9.0 on Unix - Solaris

What is your plan for Solaris? Are you planning to migrate to Linux?

While you decide your platform strategy, HP Operations Manager has you covered, whichever path you choose. We released Operations Manager 9.0 on Unix (HP-UX) last summer, followed by Operations Manager on Linux (OML) in September. Now, I am pleased to announce that HP Operations Manger 9.0 on Unix for Solaris is now generally available.

The leading Consolidated Event and Performance Management solution is supported on Oracle Solaris 10 running on SPARC hardware. We are providing a common web-based Administration UI across all of our Unix and Linux offerings as well as extending policy exchange across Linux/Unix/Windows platforms. For both current and future customers, HP is there for you - is Oracle?

In addition to our standard license migration from OMU 8.x to OMU 9.x, we now have a migration program that allows customers to migrate to Operations Manager on Linux 9.0 from any version of Operations Manager 8.x.

In response to the current market dynamics, we are working with customers to help them transition smoothly from Solaris to Linux through our HP SunSet Complete Care program. This is a great opportunity to go to a more viable platform as customers migrate to HP Operations Manager.   For more details, please see the OM migration portal.

For HP Operations Center, Peter Spielvogel and Lillian Hull.

 Get the latest updates on our Twitter feed @HPITOps


Operations Manager Migration Portal

Updated on 5/6/11 with updated URLs.


Updated on 5/7/10 with new escalation contact - Jon Cyr.


Updated on 4/2/10 with more migration details.
- Peter


Customers have several choices in upgrading from HP Operations Manager 8.x on Unix (either HP-UX or Solaris) –


  1. Standard migration to HP Operations Manager 9.x on Unix

  2. Alternate migration to HP Operations Manager on Linux (HP OML)

  3. Alternate migration to HP Operations Manager on Windows (HP OM for Windows)


For many customers, the standard migration is the best choice.  “If it ain’t broke, don’t fix it.”  For customers who are standardizing on commodity hardware, such as AMD or Intel x86-based systems, then one of the alternate migrations may be an attractive option.  Both HP Operations Manager 9.x on Linux and HP Operations Manager 8.x on Windows (and later versions) software bundles include the management server, Performance Manager and Reporter.  Whatever migration customers choose, there is a three-phase process:


  • Qualification and gathering information about your configuration and license entitlements

  • Software license key upgrade

  • Technical upgrade, including installing software, patches, hotfixes and downloading documents


Phase 1: Qualification and gathering information
Before you update, make sure you have all the information you need on hand.


Step 1:
Go to HP Software Product Manuals website.  For HP OML, choose Product -> Operations Manager on Unix, Product version -> 9.00, Operating system -> Linux or. At a minimum, read the chapter about migration in the document with title “Operations Manager Installation Guide”


For HP OM for Windows, choose Product -> Operations Manager for Windows, Product version -> 8.16, Operating system -> Windows.  Read the document with title “Operations Manager Installation Guide”.  You may also find the recently published “Operations Manager Performance and Sizing Guide” helpful.


Step 2:
Verify that you have a valid support contract for HP OMU 8.x (e.g. OVOU 8.x).  An active support contract entitles you to the standard or alternate migrations listed above.


Step 3 (not needed for standard migration):
Fill out the License Exchange Request template and send to HP sales rep or business partner to submit to HP internal teams for processing.
Once the internal processing is completed, customer should receive the entitlement certificate and notification that support contract has been updated from HP.


Phase 2: Software license key upgrade
Now that you have the entitlement certification, you are ready to get the permanent license key. 


You can then log onto

Select the “Generate License” button and enter the split order # contained in the Entitlement Certificate.  Then, select the products to which you have been entitled and enter any requested data.  The license key will be displayed and you can download the license file.  In addition, Webware will email the license key to you after the session is complete.


Phase 3: Technical upgrade
You can download the software from the portal once the support contract has been updated.


Step 1:
Go to SSO online to the MyUpdates portal which is available via the “Download” tab.  From the MyUpdates portal, you can download the software.


Step 2:
For the standard migration without changing platforms, or if changing platforms to Linux, if you did not already download the appropriate manuals from the HP Software Product Manuals website earlier, see Operations Manager Installation Guide (chapters on “Migrating HPOM” and “Upgrading HPOM to Version 9.00”) which provides detailed information about the technical upgrade/migration process.  If changing platforms to Windows, please see relevant documents including Operations Manager Deployment Checklist, Operations Manager Installation Guide, and Operations Manager Release Notes.


For HP Operations Center, Lillian Hull and Jon Cyr.


Get the latest updates on our Twitter feed @HPITOps



Operations Manager Basics (product overview videos)

I spent the past two days in a planning meeting with my product marketing peers from different product groups including infrastructure monitoring, application monitoring, network monitoring, CMDB, service management, and IT financial management. We reviewed all our respective product plans and our go to market strategies (you will need to watch during the year to learn what we decided). While everyone had some idea about what high-level problems each product line solves, some people were not familiar with specific Operations Manager functionality, especially the current version's capabilities.

They asked for the fastest and easiest way to come up to speed. After some thought, I pointed them to two videos - one for Operations Manager (focused on consolidated event and performance management) and another for Operations Manager i (focused on advanced event reduction using topology-based event correlation). I have posted the links below.

HP Operations Manager
Peter Spielvogel and Jon Haworth discuss how Operations Manager allows customers to monitor heterogeneous IT environments, reduce management costs, and speed time to problem resolution.

(While the demo is on Operations Manager on Windows (OMW), the functionality is virtually the same for Operations Manager on Linux (OML) and Operations Manager on Unix (OMU).)

HP Operations Manager i
Jon Haworth and Dan Haller talk about increasing IT event processing efficiency with OMi.

If you have additional questions, please let me know.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group on LinkedIn.


Introducing Operations Manager on Linux

Thanks to Lillian Hull, Product Manager for Operations Manager on Linux for providing the background information and customer quotes for this blog post.
- Peter

HP Operations Manager has long had the ability to monitor Linux servers. We are now getting ready to release a version of Operations Manager that runs on Linux. This complements our existing Operations Manager on Windows (OMW) and Operations Manager on Unix (OMU).

Linux penguin

At HP Software Universe in June 2009, HP disclosed that Operations Manager on Linux was in external pre-release review (many software companies call this a beta program). Here is some of the feedback we received:

  • “This is the smoothest installation I’ve ever done.” 

  • “We downloaded OMU 8 polices and uploaded to OM Linux and verified they were viewable and editable in the new Administration UI.  These steps went without any problems.”

  • “For everything we tried, OM Linux is rock solid.”

Customers are moving to Linux for several reasons. The key drivers include: desire to standardize on a single platform, cost reduction, find an alternative to Windows, and leverage open source solutions including customizing them to meet specific domain-specific needs.

Giving customers the ability to run Operations Manager on Linux will complement HP’s support of Linux on HP Integrity servers and HP Proliant servers.

We have now successfully completed the external pre-release review phase of this program and are actively working towards general availability of this exciting new offering.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group onLinkedIn.

Innovation Week Part 5 - Managing IT: Mobile Edition

In a meeting last week with our partner AlarmPoint, we were talking about how innovations in mobile computing are driving people to do more on their mobile devices, both professionally and personally. I asked Christel Mes, Director of Marketing at AlarmPoint, to share her thoughts about mobile management options for IT Operations Staff. Here is her post.
Peter Spielvogel, Product Marketing Manager, Operations Center

After a meeting I had with the HP Operations Center team today, I wanted to share some thoughts for customers looking to become more efficient through mobility. Especially in today's fast-paced dynamic enterprise, accelerating business initiatives and executing lean processes are a must to drive operational efficiency. HP Operations Manager users must leverage mobile staff, providing them with secure remote access to relevant systems required to manage complex and distributed IT environments. It is estimated that 41% of an IT organization is currently considered mobile or remote. Times have changed drastically since the days of watching a console or carrying a pager to be alerted of critical events.

 AlarmPoint screen

With the latest version of HP Operation Manager on Unix, Version 9, which shipped in early June, AlarmPoint Systems Alert Management and Mobility software has been included in the bundled package. Recognizing the importance of mobility, AlarmPoint will allow HP OMU customers to view, edit, annotate, research, trouble shoot and take remote actions on all events coming from OMU, through one consistent, secure, authenticated and audited access point. Now IT is able to resolve events faster, away from their console on any web-enabled mobile device including, BlackBerry, iPhone, Android and others.

To learn more about how HP OM and AlarmPoint work together or to download the AlarmPoint Express product – visit

In addition, check out the AlarmPoint Blog:


Customer Advisory Board for BSM at Software Universe

Today was the first day of Software Universe. I attended the parts of the Customer Advisory Board meeting that pertained to Operations Manager.

Some common issues emerged from the discussions:
Customers still face challenges regarding integrating information from disparate IT silos. They are looking for a manager of managers to consolidate events into a single console. One customer from the health care industry said in his presentation “a single pane of glass does not mean the same pane of glass”. The implication is that front-line operator need an event console, second tier subject matter experts need advanced diagnostic tools, and executives need a dashboard that just shows what is running.

In jest, someone from the financial services industry suggested that business executives could use the event console, just on a 30 minute delay, analogous to a stock ticker that runs on a delay. This would give the operators time to fix problems before the execs panicked and started calling people in the middle of the night. Eliminating these calls was a high priority of the IT executives in the room.

What got people excited:

  • OMU 9.0, especially the new Web-based admin GUI that allows multiple operators to work in parallel in different roles.

  • OMi, especially the ability to connect BAC end-user events to business services and more quickly identify the root cause of problems.

More from the show floor during the week. 

For Operations Center, Peter Spielvogel

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