Infrastructure Management Software Blog

From 2.5 hours to 25 hours. Poor collaboration leads to a long flight home.

A series of airline problems recently caused the time for me to return home to increase by a factor of 10. Could better software have improved the situation? How could this happen in perfect weather? How can all traces of a flight “disappear”? Could this happen to you?

Simplify your life! Upgrade you HP Operations SPIs with ease!!!

I’m a big time Quicken fan and just upgraded to the latest version. As with many upgrade processes, here are some of the issues I encountered before, during, and after the migration process:


- First, I hesitated – for 3+ years - to upgrade to the latest version of Quicken. I really wanted to take advantage of all the great things Intuit has introduced, but was concerned that the upgrade would be difficult and time-consuming.


- During the upgrade process, I ended up doing a lot of manual spot checking and comparison of data between my older and newer versions of Quicken. Certainly a frustration …. as well as VERY time-consuming!


- After the upgrade was complete, I soon realized that a lot of the customization and personalization that I had done over the past 3+ years was lost – gone for good AND not apparent to me during the upgrade process.


Sound familiar???


It’s a shame that something as seemingly simple as moving to the latest version of a product can be so daunting, complex, and time-consuming – causing you to ultimately delay performing the upgrade.


Well, this is not the case when upgrading your HP Operations SPIs (Smart Plug-ins) because of a great new tool we’ve introduced – called the SPI Upgrade Toolkit  or SUTK.  Now you can quickly and easily move to the latest version of a SPI, so that you can take advantage of the enhanced and/or new monitoring and management capabilities of your IT environment; in other words, better monitor and manage and technologies and environments such as virtualized servers, BlackBerry applications, application servers (JBoss, WebLogic, and WebSphere), databases (Oracle, Informix, and DB2), and much more. Like my Quicken dilemma, you shouldn’t hold off upgrading because you fear what the upgrade process is going to be.


We’ve made it easy to upgrade your SPIs!!!


This toolkit allows you to quickly and easily upgrade to the latest version of a SPI as follows:


- Any customization(s) you have done around policies are NOT lost during the upgrade process, ensuring all work and effort you have done in the past stays intact.


- Changes made to any policy during the upgrade process are reported and brought to your attention BEFORE they are made, thus eliminating the possibility of overwriting policy customizations you’ve done in the past.


- From a performance standpoint, the process is quick, as it takes less than one second per policy comparison.


- Again, the process is quick, as you are provided – in a summary format – policy comparisons that are in an easy-to-read and digest format.


- The toolkit has an intuitive, easy-to-use interface that allows you to quickly and easily perform an upgrade.


The attachment to this post shows how the upgrade would work if you have customized any policies associated with a SPI that you are upgrading.


Best of all – the toolkit is FREE! Simply download it (ftp://sutk:Andante0@ftp.usa.hp.com/) and then launch it from HP Operations Manager and you’re ready to go! (Note: This is a large download.)


And, per usual, we’d love to get comments and feedback on the toolkit. Feel free to comment on this post or e-mail me with your input on how your upgrade went when using this tool! I look forward to hearing from you.


Sonja Hickey


For HP Operations Center, Sonja Hickey.


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New SiteScope Adapter version 2.0

A guest post from Alfred Hermann, Operations Center Technical Marketing Manager.
- Peter


You probably know what the SiteScope Adapter is used for. Its purpose is to glue together HP SiteScope with HP Operations Manager to combine agent-based with agent-less monitoring. It offers the following capabilities:



  • You can forward SiteScope alerts into HP Operations Manager to manage from a single operations console.

  • The OM agent discovers SiteScope configuration and monitor groups, and publishes discovered information to the Operations Manager service maps.

  • You can launch SiteScope tools in-context from the OM console for further diagnostics of the environment.

  • Multiple SiteScope servers are supported (you have to install an OM agent on each SiteScope server).


In the first version of the adapter all alerts originating from SiteScope would relate to a single node in the OM Nodes / Node Group / Node Bank environment. Even though the alerts come from a variety of nodes monitored in an agent-less fashion, their status contribute only to a single element in the console.


This has changed with version 2 of the SiteScope adapter: SiteScope events can now explicitly be mapped to their respective nodes rather than consolidated altogether to the SiteScope server. The resulting value is obvious: The operator immediately notices where the problems are. No longer digging through some more event details…


In addition, interoperability with Operations Manager i  has been improved by setting a CI as resolution hint for OMi. Remember, OMi relates events to CIs in the UCMDB, and any resolution hint is mostly appreciated.


The new SiteScope Adapter 2.0 is available with HP Operations Manager version 8.16, alternatively as patch OMW_00039. For the UNIX based OM management servers you need OMU version 9.x. 


For HP Operations Center, Alfred Hermann.

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

Labels: agent| agentless| agentless monitoring| agents| automating operations management| automation| BES| BlackBerry Enterprise Server| CMDB| consolidate events| consolidated event| Consolidated Event and Performance Management| consolidated event management| Consolidated Management| correlate events| DDM| Discovery and Dependency Mapping| event console| event consolidation| event correlation| event management| Hewlett Packard| HP Network Node Manager| HP OMi| HP OpenView| HP Operations Center| HP Operations Manager| infrastructure management| infrastructure monitoring| IT dashboard| IT infrastructure management| IT infrastructure monitoring| IT management| manager of managers| managing IT| managing IT infrastructure| managing IT operations| monitoring| Network Management| Network Node Manager| NNM| NNMi| Norm Follett| OM| OMi| OML| OMU| OMU 9.0| OMW| OpenView| OpenView Operations| Operations Center| Operations Manager| Operations Manager i| Operations Manager on Linux| Operations Manager on Unix| Operations Manager on Windows| performance| Performance Agent| performance management| Performance Manager| performance monitoring| SiteScope| Smart Plug-in| Sonja Hickey| SPI| TBEC| Topology Based Event Correlation| topology-based event correlation| virtual server| virtual servers| virtual systems management| virtualization management| Virtualization SPI| virtualization sprawl| virtualization strategy| virtualizationation| virtualized environment| virtualized environments| Virtualized Infrastructure| Vivit

Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.


Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:



  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements


Register today and learn how you can streamline and make YOUR processes more efficient.

How to frustrate end users

 


I'm currently on the receiving end of some pretty dismal service quality from my broadband (ADSL) provider. I work from home much of the time so when my broadband is unavailable I really feel unproductive and disconnected. 


 


The issues have been ongoing for a while and relate to some problems with the equipment in the local exchange.


 


I'm not going to delve into great detail or "name and shame" but I did want to take the opportunity to take a step back and use my unhappy experience as a learning opportunity. I think there are a couple of lessons in the interactions that I've had with my ISP which provide great guidance on things to avoid if you don't want to frustrate your end-users as you strive to deliver IT services to your business and your customers.


 


The first thing to avoid is a lack of transparency across the teams who are involved in service delivery. When I call the technical help line to report a red light on my ADSL Router I expect someone to KNOW that there is a problem - and to be able to explain what is being done.


 


Often times this has not been the case.


 


In many cases the help desk don't know that there is an issue. This frustrates me (I'm being used as the monitoring device) but also wastes a lot of time as they tend to follow a process of standard tests before they discover that there is a known problem at the broadband exchange.


 


Bottom line is that if your infrastructure monitoring can detect a service impacting issue then that information should be shared with all the folks who can make use of it. You need to use the information to update your help desk / service management systems so that the folks who are front and center talking to customers appear informed and can provide the customer with reassurance that the IT organization has it's act together.


 


I'm not suggesting that every infrastructure event needs to be visible to the help desk - but if it's got a high probability of affecting service delivery then it has value. And whatever is shared has GOT to be accurate. And the information needs to be updated with current status and estimated fix times so this can be relayed to customers to provide some reassurance that the technicians are dealing with the issue and some expectations on when service will be resumed.


 


We provide interfaces for this stuff for our own monitoring solutions, such as Operations Manager or BAC, into HP Service Manager (and some third party help desk packages) because we believe it's a vital part of how an incident management process connects to service management activities.  This is essential stuff that you need to be able to do as part of what we describe as a Closed Loop Incident Process (CLIP).


 


The second 'thing' that drove me nuts happened mid-afternoon the day before yesterday. I called up because the broadband was down again and the response from the help desk was that the exchange was "having an upgrade".


 


Now two possibilities spring to mind here.


The first (driven by disbelief) is that this is incorrect information - either the status in the fault record is wrong (read earlier comments about sharing accurate information) or the help desk person is trying to fob me off - and that's another big no-no if you want happy customers.


 


The second possibility (also driven by disbelief) is that someone needs to take an ITIL class and understand the basics of configuration and change management as they relate to Service Delivery / Service Management. Taking a broadband exchange offline for 4 hours on a weekday afternoon to perform an upgrade appears, on the face of it, to be a little ill-considered.


 


If you want to understand more about how HP can help with Change and Configuration management then take a look at our Service Manager product.  To be able to plan change effectively you need good, up to date configuration information regarding the CIs (configuration Items) and how they relate to each other and support IT Services. That's not something you can maintain manually - at least not cost effectively - so some automated discovery is essential - and we can help there with our discovery (DDM) and UCMDB technologies.

Software Universe in Hamburg sneak preview

Software Universe is only five weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.


(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)


I’m very excited about this year’s show, as it gives me a chance to connect with many European customers and colleagues, many of whom I have only “met” through email and phone calls. In addition, there are many interesting presentations. Some highlights* (based on their relevancy to managing IT infrastructure - both physical and virtual) include:



Wednesday December 16


















16:00-16:45 Optimizing cost by automating your ITIL v3 processes
Jeroen Bronkhorst, Hewlett-Packard
17:00 - 17:45 “Monitoring ....inside the Cloud"
Vincenzo Asaro, Telecom Italia
18:00 - 18:45
Orchestrating Virtual Infrastructures with HP OO
Ralph Capasso, Hewlett-Packard


Thursday December 17






































09:00 - 09:45
Automating operations management with HP Operations Orchestration
Ralph Capasso, Hewlett-Packard
09:00 - 09:45
HP management of VMware vSphere: How does VMware fit in with your HP Software Infrastructure?
Terry Lyons, VMware
10:00 - 10:45
The all new Operations Center licensing model: escaping the hardware bonds
Jon Haworth and Peter Crosby, Hewlett-Packard 
11:45 - 12:30 HP Operations Manager i: Best practices and lessons learned at CMT
Kai-Uwe Jensen, Hewlett-Packard
15:15 - 16:00 BTO Impact of Virtualization on IT Management
Dennis Corning, Hewlett-Packard
15:15 - 16:00 Operations Center, the road ahead
Norm Follett, Hewlett-Packard 
16:30 - 17:15 HP Operations Manager on Linux
Lillian Hull and Hans-Peter Schmollinger, Hewlett-Packard 
16:30 - 17:15
Capabilities in a Virtualized environment
Lutz Bartsch, Hewlett-Packard


Friday December 18


















09:00 - 09:45 Virtualization SPI - VMware management plug-in for HP Operations Center
Jagannath Harish Gangaiah, Hewlett-Packard
11:45 - 12:30
HP Discovery and Dependency Mapping: a solution to regain control on your infrastructure
Thomas Wirtz, Hewlett-Packard
11:45 - 12:30 Integrated approach to monitoring and the challenges encountered and overcome
Mark Laird and Romain Maitret, Steria Ltd



* dates, times, and speakers subject to change


Hope to see you there.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.

Everything you wanted to know about OMi... (Q&A from Vivit technical webinar)

Thank you to everyone who attended the Vivit webinar. The recording is now available for viewing on Vivit’s web site. You can also download or view the presentation slides in PDF format. There were many questions from the audience. Jon Haworth and Dave Trout's answers appear below. I have grouped questions by topic.


Product Structure


















Are these 3 different modules to be purchased separately? (topology, event and service views) Yes three different modules. OMi Event Management Foundation is the base product and is a requirement before either of the other two products can be installed. OMi Health Perspective Views and OMi Topology Based Event Correlation are optional modules.
How is the licensing done? There are three separate OMi modules. OMi Event Management Foundation is the base product and is a requirement before either of the other two products can be installed. OMi Health Perspective Views and OMi Topology Based Event Correlation are optional modules. Each module is priced / licensed separately and the pricing model is 'flat' - you purchase the license(s) required and that is all (no CPU or tier or connection based pricing).
How does that scale to thousands of machines? Since we have just introduced OMi, we don't yet have a lot of "real" scalability data to report. However our internal testing so far indicates that OMi can handle the typical event rates handled by OMW/OMU in terms of forwarding events. Like OM today, the scalability of the total solution is not so much limited by how many thousands of machines are being managed but on the total event rate being handled.


Integration with Operations Manager, BAC, UCMDB














































Is there any description about the interface between OM and OMi. There are two interfaces used: 1) Message forwarding from OM to OMi, and 2) Web Services interface for message changes and Topology synchronization.
How is the integration with Operations Manager on Unix? As mentioned during the webinar, OMi requires either OMU or OMW as the event consolidation point for forwarding events into OMi. The event forwarding is configured in OM exactly the same way as if forwarding to another OM server. For message updates and topology synchronization, a Web Services interface is used.
Since it was mentioned it works with both OMU 9.0 and OMW 8.10, does it work with the mentioned SPIs on both platforms ? Yes. We are updating the SPIs to be "OMi ready". What this really means is that we're adding  a little extra information to the event messages (via Custom Message Attributes) to make it 'easier' for OMi to associate a message with the correct CI in the UCMDB and to include specific indicators needed for the TBEC rules in OMi. For OMU 9 we will release some updated SPIs soon which include enhanced discovery - very similar levels of discovery to what OMW has. The discovery subsystem is an area that we enhanced in OMU 9 and we want to be able to use the SPI discovery data as the 'starting point' for populating and maintaining CI and relationship information in the UCMDB - which is what helps to drive the logic in OMi.
How flexible are the integration with BAC products? Are these factory built and need factory to modify due to target environment requirement OMi and BAC use the same UCMDB instance so they are tightly integrated 'out of the box'. OMi is completely built on top of the BAC platform technology. It supports the same security mechanisms, the same HA configuration options, the same user/group definitions, etc. In short, OMi is just like any other BAC "application" that is leveraging the platform.
In the installation guide, it says that one of the requirements is to install the "BSM platform". What exactly do you understand on "BSM platform"? BSM platform means "BAC". OMi 8.10 requires BAC 8.02 as the BSM platform.
Can you run OMi without BSM? No, the BSM platform provides the user interface 'framework' and the runtime UCMDB. OMi plugs into the BSM foundation.
Which security model will take precedence - OMU responsibility matrix or the BAC security for views? OMi security is entirely based on the BAC platform features. Access to OMi views, admin UIs, etc. is all controlled through the standard BAC security features (users/groups, roles, permissions, etc.)
Which security model will take precedence - OMU responsibility matrix or the BAC security for views? OMi security is entirely based on the BAC platform features. Access to OMi views, admin UIs, etc. is all controlled through the standard BAC security features (users/groups, roles, permissions, etc.)
What is the price policy if you have / have not BAC already installed? Having BAC installed makes no difference to the price. OMi includes all components needed (runtime UCMDB etc.) in the license. Pricing is based on a 'flat' price for each of the three modules (see earlier question). You need to contact your local HP sales representative to obtain local pricing.
CI treeview scale? The CI Tree view is basically a UCMDB VIEW/TQL under the covers. TQLs in UCMDB are tuned for VERY efficient retrieval of CI information.


Integration with Ticketing Systems (Service Manager, Service Center)






















How does OMi interact with any ticketing system like Service Manager or Service Center. Will the Ci's health be reflected based on ticket info? In this first release of OMi, there is no direct interaction with a ticketing system. The interaction is driven through the existing OM (OMW or OMU) to Service Manager / Service Center interface. Because OMi synchronizes message changes back to the OM server that it is connected to, trouble tickets can be triggered from that OM server.
How does this interface to Service Manager 7? The interface to SM 7 is driven through the existing OM (OMW or OMU) interface to Service Manager. Because OMi synchronizes message changes back to the OM server that it is connected to, trouble tickets can be triggered from that OM server.
The slides implied "assignment" which looked similar to NNMi. How do the new features of OMi integrate to Service Manager? The concept of assignment is 'internal' to OMi. In many organizations the tier 1 support personnel will deal with non Business Service impacting issues without raising a trouble ticket. NOTE: this is purely dependent on the individual process and organization structure that is selected, we know that a lot of companies work this way to minimize the number of TTs. Some organizations insist that every actionable 'incident' becomes a TT. Where an event is dealt with in OMi then assignment makes sense, where events are forwarded to SM7 or another TT system then assignment will likely take place in the Incident / Helpdesk system.
Will OMi integrate with ITSM (change management app from Front Range)?  Also, I'm assuming that we will need to purchase CMDB for event correlation regardless - is that true?  Cannot comment on the Front Range application. It is likely that an integration may be possible but it would be wise to verify with the vendor what external interfaces they provide for integrating event management systems with their product. No you do not need to purchase UCMDB - we provide a 'free' runtime with OMi.


UCMDB, Discovery and Smart Plug-Ins (SPIs)


































Is it necessary to have UCMDB to have OMi? OMi ships with a "BAC 8.02" media kit. This actually provides the BSM PLatform - including UCMDB - and is licensed using your OMi license key. If you do not have an existing UCMDB then this will provide a runtime UCMDB as part of the OMi product package. If you have an existing BAC 8.02 installed (which includes UCMDB) then you can utilize that for OMi.
Is discovery best done in OMi or uCMDB? All discovery data is maintained in the UCMDB. The 'base' discovery for OMi will be provided by the Smart PlugIns that have been deployed from the OMW or OMU instance that OMi is connected to. Additional discovery data can be added to the UCMDB - for example from NNMi or DDM - and OMi will make use of this discovery data if it exists.
If using DDM for discovery, DDM-Advanced is recommended since it can discover not only hosts but also applications and their relationships.
Can you please tell me if DDMi can be used as a feed? Yes. Servers discovered by DDMi are inserted into UCMDB. However be aware that DDMi does not discover applications and dependencies/relationships. DDM-Advanced is the recommended discovery approach if you plan to use OMi and leverage the TBEC rules in particular.
If uCMDB already has CIs populates by DDM, would the new sources like NNMi , SPIs conflict with them , in other words do we need a clean uCMDB ? No. A clean UCMDB is not required. OMi is designed to work with CIs reqardless of how they are discovered and inserted into the UCMDB. In general, reconciliation of CIs discovered from multiple sources is handled automatically.
Can you clarify what you mean by "we are including these SPIs"? Does this mean it's part of the shrink wrap deliverable with OMi?  What specifically will the virtualization SPI provide?  We were considering another product for that space, but want to hear more about those capabilities. We are not including SPIs with OMi. We are including pre-defined content (event type indicator mappings, health indicators, TBEC correlation rules) for the SPIs that we noted. If you have these SPIs deployed then the time to value when OMi is deployed will be very quick. HP released a SPI for Virtualized Infrastructure monitoring earlier this year. Initial focus is on VMware but we will be providing an update soon with more features. You can contact your HP Software Sales Representative to get more details of the specific functionality provided.
 What is the virtualization SPI? Is it nWorks SPI ? No. HP released the Smart PlugIn for Virtualized Infrastructure early in 2009. This is a HP developed and marketed product.
nWorks is the "SPI" we were considering This is a different SPI and is based on a different architecture (agentless polling). It has no OMi content at present and it will be the responsibility of Nworks / Veeam to provide this.


KPIs (Key Performance Indicators)


















What is a KPI? KPI - means Key Performance Indicators
where do you define the KPIs? OMi provides four KPIs to the BAC platform: Operations Performance, Operations Availability, Unresolved Events, Unassigned Events. These are defined by OMi, not by users. What IS configurable is which Health Indicators (HIs) are assigned to impact either the Operations Performance or Operations Availability KPI for specific CI Types. This is done using the Indicator Manager in OMi.
If the difference is KPI, why data is not collected from PM. Instead I see that the data is collected from OVPA & OV agents. OMi is focused around event processing. Events (alerts) are 'collected' from OVPA and OV agents to enable operations staff to understand what needs to be 'fixed'. PM (Performance Manager) is one tool that can be used to assist in the analysis / diagnosis of performance problems. PM is actually integrated into the OMi user interface.


Topology-Based Event Correlation (TBEC)


























In the slide with "Carol" and "Bill", they applied their knowledge to (I guess) develop some rules?  Is that work that still has to be done manually?  What were they developing - KPIs? No not KPIs. The example is there to show how TBEC rules are simple to create but that the correlation engine 'chains' them together to provide quite complex correlations logic which adapts based on the topology that has been discovered. We (HP) are providing content (Event Type Indicators, Health Indicators, TBEC rules as per "Carol and Bill") for a number of our existing Operations Manager Smart PlugIns with OMi and we will continue to add additional content moving forwards. The example in the slide is there to illustrate the process (simple process) of creating very powerful correlation rules which adapt to changes in the discovered infrastructure. You would only need to undertake this process where HP does not provide out of the box content with OMi.
I have some questions regarding the TBEC, is there any experience regarding the performance?
How many events can be handled by the correlation engine per sec?
The engine is tuned for very high performance. It is basically the same engine that is used in NNMi for correlations.
With topology synchronization with NNMi do you have to have OMi licenses for every node in NNMi as well? ... I.E. if you are using Topology Synchronization with NNMi will it only show the nodes from NNMi that have OMi agents installed? No. All CIs in the UCMDB are visible to OMi. No additional license costs are required for NNMi nodes which are added to the UCMDB.
Which language is used for the correlation rules? And where are the rules defined ? (UCMDB?) TBEC is configured in the OMi Correlation Manager GUI, there is no programming language involved. The rules are based on topology (a View from the UCMDB) and on specific Health Indicators with specific HI values.
Does OMi support the execution of validation routines when closing an Alert/Event that also closes other related items? Not currently out of the box. There are several configurable settings which affect TBEC behavior (e.g. correlation time window, automatic extension of time windows, etc.), but currently this is not one of them. We are considering additional options for the future.


OMi Features


























Scalability, High Availability Cluster Support?  Estimated max seats before going distributed? OMi supports the same cluster/HA features as supported by BAC. For example, you can have multiple gateway servers connected to a clustered Data Processing Server and a remote database server. In this case, OMi software is installed on each of these separate servers (gateways and DPS). In general, the "max seats before going distributed" (i.e. adding gateway servers) would be driven by the same considerations as documented for BAC itself. More information specific to OMi environments will be available over time as we have a chance to do further testing and characterization.
Does OMi have a reports generator showing things like daily TBEC, etc.? Not currently. However the BAC reports (e.g. KPIs over Time) can be used to look at how the OMi KPIs are changing over time on CIs.
Comment: We feel that most of these features being discussed in OMi should have been as an upgrade to OMW. Too many modules to buy and try to integrate ourselves. For example we wanted a better version of the OVOWeb to come as an upgrade in OMW8.1. Too many products to buy just to manage our network. OMi is providing discreet and incremental value above and beyond what is provided in OMW or OMU. We are continuing to enhance both OMW and OMU (for example the recent release of OMU 9.0) and customers who are happy with the capabilities of these platforms can continue to move forwards and take advantage of the enhancements that we are providing. There is no requirement to move to OMi.
We feel we are being charged for features that were supposed to be in products that we already purchased. We are not happy about the tactic of releasing new products to fix features that were advertised in prior software. As a consultant, even I get lost in the vast amount of monitoring tools being sold by HP. OMi  is providing discreet and incremental value above and beyond what is provided in OMW or OMU. This functionality was never offered as part of OMW or OMU - it is new and unique to OMi. The reality is that it would have been extremely difficult, and time consuming (slow to release) to provide the high value capabilities of OMi within OMW or OMU. The strategy we have choosen is to base these new capabilities on a 'clean' build based on contemporary technologies - but HP has specifically ensured that existing OM customers who wish to take advantage of these new capabilities can do so without having to disrupt their existing OM installation.
I had some issue when trying to setup and run the synchronization tool and event forwarding. Who can I contact? You should contact your normal HP support channel for assistance.


Other














Is there an estimated time line for detailed technical training on OMi? We have just run a series of virtual instructor led training sessions for our partners. HP Education Services will be releasing an OMi class in the near future.
Where can I get an evaluation version of OMi? You can request a DVD from the trial software web site. A download will be available at http://www.hp.com/go/omi soon.


 


 For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.



 

Rip and Replace - Never (Operations Manager has 15 years of stability)

There has been some FUD thrown around by one of our competitors about HP’s commitment to our Operations management products. This nameless competitor is calling for HP customers to migrate to this competing suite of BSM products. They even have specific plays for HP OpenView Operations (now called Operations Center), SiteScope, and several other HP Software products.


Let me be very clear about one thing:
HP Operations Center has NEVER required a rip and replace upgrade!



HP understands the production nature of it IT infrastructure monitoring products and is very sensitive about forcing its customers to migrate. The same cannot be said about our unmentioned competitor. Their migrations are neither easy nor free.


A good example of our commitment to stability is OMi. It introduces significant new functionality such as Topology-Based Event Correlation (TBEC) as an overlay to our existing Operations Manager products that fits seamlessly into existing deployments. This allows customers to leverage their existing investment in management servers, agents, and Smart Plug-Ins - with no rip and replace.


If you have any questions about this or want to discuss our competitors false claims, please let me know.


For Operations Center, Peter Spielvogel

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