Infrastructure Management Software Blog

Enabling Enterprise BlackBerry Management

We have conducted several webinars with analyst firm Enterprise Management Associates (EMA). I am very excited that Steve Brasen, Principal Analyst, has agreed to provide a “guest post” to our blog about “Enabling Enterprise BlackBerry Management”.
- Peter Spielvogel


So, what’s the big deal about managing mobile devices at the enterprise level?  Isn’t it the same as managing desktop systems?  Well, yes and no – but mostly no.  At a high level, desktops, laptops and mobile devices all have similar requirements for support services in areas including provisioning and security along with incident, asset and configuration management.  But the management practices necessary to meet these requirements are very different for mobile devices.  Due to the portable nature of mobile devices, their smaller size provides less computing power than desktop systems and their unique user interfaces require specialized drivers and applications.  Additionally, since mobile devices perform their functions remotely, there are additional management concerns around connectivity and security.


 


Certainly all these challenges are applicable to any mobile device type, but the recent and significant increase in the business adoption of BlackBerry devices has focused attention on providing solutions for centralized, enterprise-wide mobile management for that particular platform.  Research in Motion (RIM) has already stepped up to the plate by offering its BlackBerry Enterprise Server (BES) solution. BES enables centralized remote management of BlackBerry devices and acts as a secure conduit for accessing messaging services, such as email and file sharing applications.  In EMA’s recently published Impact Brief, “HP and RIM Join Forces to Enable Holistic Enterprise BlackBerry Management,”  it is revealed how back-end systems, such as mail servers and databases, also need to be administered from a single common management platform.


We are only beginning to see how mobile technologies will transform the way businesses operate in the near future, but clearly the foundations of managing a mobile workforce are being laid today and are building on established best practices and vetted technologies to simplify and enhance enterprise wide administration.


Steve Brasen
Principal Analyst
Enterprise Management Associates

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