Infrastructure Management Software Blog

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.

Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:

- (Columbus) Ohio – April 20, 2010

- (Orrville) Ohio – April 21, 2010

- (Dearborn) Michigan – April 22, 2010

- Wisconsin – April 27, 2010

- (Chicago) Illinois – April 28, 2010

 - (Fishers) Indiana – April 29, 2010

Feel free to contact me if you have any further questions about this roadshow at

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Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.

Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:

  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements

Register today and learn how you can streamline and make YOUR processes more efficient.

Innovation Week Part 6 - End-User Monitoring

When I hear about innovation, I think about a breakthrough product or a significant update in functionality. In marketing parlance, this means a new version number 8.x to 9.x, or maybe a major “dot” release 9.0 to 9.1. So, when my colleague Amy Feldman in Business Availability Center told me about big innovations in Real User Monitoring (RUM) version 8.02, I was obviously skeptical.

First, how does RUM relate to managing IT infrastructure? The VP of Operations is tasked with providing users an optimal level of performance and availability for the business services they consume. So, assessing these metrics from the end-user standpoint is critical for maintaining service level objectives.

HP offers two ways to do this: real user monitoring and synthetic user monitoring. The former monitors actual user performance while the later simulates user sessions from different geographies. Pulling alerts from these tools into your event console gives you early warning of end-user experience issues. In an era of cost reduction, this shifts monitoring to relatively inexpensive automated systems from the most expensive monitoring tools known - your customers calling to report problems or “fixing” their negative experience by taking their business elsewhere.

So, what is new and exciting in RUM 8.02?

  • The HP RUM probe is now supported on Windows and Linux Redhat5 64-bit. 

  • RUM now supports detailed transaction analysis for 7 different protocols including MsSQL, LDAP, MySQL, IMAP, POP3, SMTP, FTP and increased insights into non-web based applications.

  • Supports larger SiteScope deployments – increased monitor capacity per server (up to 16,000 monitors), simplified mass template deployment, easier way to manage SSL certificates, and other usability enhancements.

  • Expanded SiteScope monitor coverage – new platform support (NonStop, SolarisZones), added versions and new solutions templates allows you to expand SiteScope monitoring into new environments.

  • Expanded support for Business Process Monitor (BPM) – now supports VuGen 9.5 and Windows Vista.

  • BAC dashboard integrations
    1. Netuitive integration: enables integrating Netuitive predictive alerts into the BAC dashboard
    2. iPhone integration: enables viewing real-time status of applications and business services, via dashboard, directly on the iPhone

RUM screen

Not bad for a “minor” version.

For Operations Center, Peter Spielvogel.


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