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Free Technical Webinar on Operations Agent 11.0, SiteScope 11.1, Performance Manager 9

Over the past six months, HP announced new functionality within the Operations Center portfolio to simplify your IT operations. In this session, we’ll review updates to Operations Manager 9, Performance Manager 9, and the Virtualization Smart Plug-In, while focusing on key innovations released in Operations Agent 11.0 and SiteScope 11.1. Register for this free VIVIT webinar.

Operations Manager Migration Portal

Updated on 5/6/11 with updated URLs.


Updated on 5/7/10 with new escalation contact - Jon Cyr.


Updated on 4/2/10 with more migration details.
- Peter


Customers have several choices in upgrading from HP Operations Manager 8.x on Unix (either HP-UX or Solaris) –


  1. Standard migration to HP Operations Manager 9.x on Unix

  2. Alternate migration to HP Operations Manager on Linux (HP OML)

  3. Alternate migration to HP Operations Manager on Windows (HP OM for Windows)


For many customers, the standard migration is the best choice.  “If it ain’t broke, don’t fix it.”  For customers who are standardizing on commodity hardware, such as AMD or Intel x86-based systems, then one of the alternate migrations may be an attractive option.  Both HP Operations Manager 9.x on Linux and HP Operations Manager 8.x on Windows (and later versions) software bundles include the management server, Performance Manager and Reporter.  Whatever migration customers choose, there is a three-phase process:


  • Qualification and gathering information about your configuration and license entitlements

  • Software license key upgrade

  • Technical upgrade, including installing software, patches, hotfixes and downloading documents


Phase 1: Qualification and gathering information
Before you update, make sure you have all the information you need on hand.


Step 1:
Go to HP Software Product Manuals website.  For HP OML, choose Product -> Operations Manager on Unix, Product version -> 9.00, Operating system -> Linux or. At a minimum, read the chapter about migration in the document with title “Operations Manager Installation Guide”


For HP OM for Windows, choose Product -> Operations Manager for Windows, Product version -> 8.16, Operating system -> Windows.  Read the document with title “Operations Manager Installation Guide”.  You may also find the recently published “Operations Manager Performance and Sizing Guide” helpful.


Step 2:
Verify that you have a valid support contract for HP OMU 8.x (e.g. OVOU 8.x).  An active support contract entitles you to the standard or alternate migrations listed above.


Step 3 (not needed for standard migration):
Fill out the License Exchange Request template and send to HP sales rep or business partner to submit to HP internal teams for processing.
Once the internal processing is completed, customer should receive the entitlement certificate and notification that support contract has been updated from HP.


Phase 2: Software license key upgrade
Now that you have the entitlement certification, you are ready to get the permanent license key. 


You can then log onto

Select the “Generate License” button and enter the split order # contained in the Entitlement Certificate.  Then, select the products to which you have been entitled and enter any requested data.  The license key will be displayed and you can download the license file.  In addition, Webware will email the license key to you after the session is complete.


Phase 3: Technical upgrade
You can download the software from the portal once the support contract has been updated.


Step 1:
Go to SSO online to the MyUpdates portal which is available via the “Download” tab.  From the MyUpdates portal, you can download the software.


Step 2:
For the standard migration without changing platforms, or if changing platforms to Linux, if you did not already download the appropriate manuals from the HP Software Product Manuals website earlier, see Operations Manager Installation Guide (chapters on “Migrating HPOM” and “Upgrading HPOM to Version 9.00”) which provides detailed information about the technical upgrade/migration process.  If changing platforms to Windows, please see relevant documents including Operations Manager Deployment Checklist, Operations Manager Installation Guide, and Operations Manager Release Notes.


For HP Operations Center, Lillian Hull and Jon Cyr.


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