Infrastructure Management Software Blog

Does ITIL v3 require good IT monitoring solutions? Is Service Operation the key?

Recently I attended a 3-day ITIL v3 Foundation training course. While there are 5 stages in the lifecycle of an IT Service, according to the ITIL framework, “Service Operation” or the 4th stage is “where the customer really sees the value” (according to my course materials). What does this mean? It means that having a good IT monitoring solution in place is an absolute necessity.
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