Infrastructure Management Software Blog

Customer meeting summary - consolidated event console (Software Universe - Day 2)


Today was a packed day of sessions, roundtables, and demos in the solution center.
 


The highlight of the day was a breakfast meeting that Dennis Corning and I had with a customer. He works for a large services company, employing over 100,000 people. Their IT infrastructure is pretty typical: several silos of servers, each of them managed by a different enterprise console. One set of about 100 servers runs SAP and Oracle. Another set of 600 servers runs other business-critical applications. They also use parts of the BAC suite, including SiteScope and Business Process Monitoring.


The quick summary is that he is very unhappy with the current arrangement. He lacks visibility across the silos. His Operations Bridge runs 24x7 in a single room with large monitors on the wall. The operators perform event correlation manually, by looking at the screens and making their best guess on who is the right person to escalate to. The front-line operators generally lack the skills to diagnose and correct problems on their own.


But, there is hope. He is following the Consolidated Event and Performance Management prescription. They will be adding an OM console to monitor events from all the different domain managers. Once this monitoring infrastructure is in place, they will begin to replace the non-HP monitoring with HP agents. Next step is to remove the competing consoles. Along the way, they will start using the uCMDB to track all the infrastructure items to help with correlating infrastructure events to key business services.


Overall, a very strong meeting and another example of how companies are using OM to consolidate and correlate events across their enterprise to reduce the cost of monitoring their IT infrastructure while improving the quality of service.



There are a variety of Twitter accounts you can follow as well as the hashtag #HPSU09


HPITOps – Covers BSM, Operations, ITSM, ITFM and Network Management


HPSU09 – show logistics and other information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer



For Operations Center, Peter Spielvogel


 


BSM incognito (Software Universe - Day 1)


What a great start to Software Universe. The keynotes were great, and the speech by Dick Hoyt on “Yes you can!” was inspirational.



I had the pleasure of moderating one of the customer roundtable discussions. The topic was Consolidated Event and Performance Management. Ten customers joined three HP product experts for a guided discussion about their concerns. The goal of these discussions is to provide a forum for customers to share best practices about how they are using HP products.


We started the session by listing all the topics that people wanted to discuss. My expectation was that we would spend our time discussing Operations Manager, given the track. To my surprise, we spend less than half the time on Operations Manager. The majority of the time we discussed uCMDB and discovery, monitoring applications with Business Availability Center, agentless monitoring with SiteScope, integrating events from Network Node Manager, and of course managing virtualization.


Interestingly, not once did anyone mention Business Service Management or BSM. What does this mean? My interpretation is that customers don’t buy BSM, they buy solutions for monitoring events, applications, or networks. But, vendors of these types of solutions better have ways to integrate all these events together and provide a unified view of the entire infrastructure and how they impact business services. Fortunately, HP provides such solutions, and based on the demos I observed, people are very impressed.


For Operations Center, Peter Spielvogel

Customer Advisory Board for BSM at Software Universe

Today was the first day of Software Universe. I attended the parts of the Customer Advisory Board meeting that pertained to Operations Manager.


Some common issues emerged from the discussions:
Customers still face challenges regarding integrating information from disparate IT silos. They are looking for a manager of managers to consolidate events into a single console. One customer from the health care industry said in his presentation “a single pane of glass does not mean the same pane of glass”. The implication is that front-line operator need an event console, second tier subject matter experts need advanced diagnostic tools, and executives need a dashboard that just shows what is running.


In jest, someone from the financial services industry suggested that business executives could use the event console, just on a 30 minute delay, analogous to a stock ticker that runs on a delay. This would give the operators time to fix problems before the execs panicked and started calling people in the middle of the night. Eliminating these calls was a high priority of the IT executives in the room.


What got people excited:



  • OMU 9.0, especially the new Web-based admin GUI that allows multiple operators to work in parallel in different roles.

  • OMi, especially the ability to connect BAC end-user events to business services and more quickly identify the root cause of problems.


More from the show floor during the week. 


For Operations Center, Peter Spielvogel

SiteScope at HP Software Universe

There is only one week until HP Software Universe in Las Vegas and I can hardly wait. We have lots of amazing track sessions, demo exhibits, roundtable sessions and an overall great opportunity to network with other people excited about HP Software. If you are a SiteScope user,  have we got some things for you to see while at the event.


Stop by the showcase to see a demo of the newest SiteScope release featuring updated navigation and administration tools that will simplify frequently performed tasks, and help manage large-scale deployments. You can also see how we've improved and added new integrations with HP Operations Manager and HP Diagnostics.


Attend session 1114 "Confessions of a product manager" to get the real scoop on SiteScope and BAC. Session is on Tuesday June 16 1:30-2:30.


Attend session 1319 “Leveraging Agent and Agentless Monitoring to lower TCO” to see some examples of how customers use SiteScope with Operations Manager to reduce the cost of monitoring their IT infrastructure.


Sign up for a Roundtable session and talk with product experts and other IT professional regarding HP SiteScope located in the Lido 3105 room


Visit the Genilogix exhibit to learn more about the HP SiteScope Virtual appliance. This new virtual appliance will help you to accelerate the deployment of SiteScope servers in your environment. Genilogix will be handing out a limited number of thumb drives with trial versions of the HP SiteScope virtual appliance.
 
Refer to the HP Software Universe 2009 website to learn more about sessions, exhibits, roundtables and other HPSU activities. If you are not going to the event stay tune to this blog for daily updates during the week of HPSU or follow us on twitter #HPSU09.


For SiteScope, Amy Feldman

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