Infrastructure Management Software Blog

Enhance the visibility of IT infrastructure problems (customer case study)

The combination of HP Operations Center and HP Business Availability Center provides a combined top-down and bottom-up view of your IT infrastructure. While the improved visibility into events and their causes certainly makes life easier for the Operations Bridge staff, the real benefit is improving customer satisfaction, enhancing delivery of business services, and improving productivity of the IT staff.

This is exactly what happened when Virgin Atlantic Airways deployed HP’s Business Service Management solution.

Mark Cameron, head of IT architecture, Virgin Atlantic Airways Ltd tells it best:
“Alerts from Operations Manager and other HP software now enter a single console and our IT operations team can see everything across our estate. Personnel view incidents, monitor trends and anticipate potential problems proactively rather than wait for calls from end-users. For example, if there is a trend towards an increasing use of disk space, we plan preventative maintenance to resolve the problem before it affects end-users by jeopardizing availability.”

You can read the complete Virgin Atlantic success story.

For HP Operations Center, Peter Spielvogel.

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