Infrastructure Management Software Blog

Agent-Based Monitoring: Benefits of Local Data Collection, Correlation, and Corrective Actions

There is a never-ending debate on which is better - agent-based or agentless - when it comes to monitoring your IT environment. There are advantages to both.  Read this blog post to learn more about the advantages of agent-based monitoring – “hard to beat” benefits by deploying agents on nodes being monitored - and how this type of monitoring  may even help with ITIL’s Event, Incident, and Problem Management processes.

NNMi Support in SiteScope - broaden your ITIL Event Management capabilities! (demo)

Did you know that the recent release of SiteScope allows for integration between HP Network Node Manager i (NNMi) and HP SiteScope?  Now you can send events and reporting metrics to NNMi from SiteScope. See a demo of this new capability.

Does ITIL v3 require good IT monitoring solutions? Is Service Operation the key?

Recently I attended a 3-day ITIL v3 Foundation training course. While there are 5 stages in the lifecycle of an IT Service, according to the ITIL framework, “Service Operation” or the 4th stage is “where the customer really sees the value” (according to my course materials). What does this mean? It means that having a good IT monitoring solution in place is an absolute necessity.

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

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Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.


Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:



  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements


Register today and learn how you can streamline and make YOUR processes more efficient.

Get lean (IT) and prepare for growth in 2010 with your existing resources (webinar)

As we enter the New Year, many people make resolutions. On the personal side, improving health and finances generally top the list. Fortunately, you can set (and achieve!) similar goals to get your IT infrastructure in shape and on budget.


This upcoming webinar address this topic.


Fulfill your New Year's resolution: Get lean (IT) and prepare for growth in 2010 with your existing resources


Date and time:  Tuesday, January 26, 2010 (1:00 PM Eastern Time / 10:00 AM Pacific Time)
Register here: www.hp.com/go/getleanit2010
Abstract: During this webinar, you will see how virtualization and automation can extend your management tools to enable your IT organization to support your company's 2010 growth plans.
 
Using several HP customer examples and a live demo, you will learn how to:



  • Consolidate event management with a single console AND speed your time to problem resolution.

  • Prioritize your IT response based on the business value of the affected services.

  • Manage physical and virtual servers using the same instrumentation to standardize operations and reduce licensing, maintenance, and training costs.

  • Extend your infrastructure coverage using agentless monitoring to speed time to deployment.

  • Automate remediation of recurring events to save money and get more out of your existing IT investments.


See a promotional video about the webinar.



 
Register for the free webinar: www.hp.com/go/getleanit2010


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.


 

Consolidated IT event management: five requirements for greater efficiency (free white paper)

Consolidated Event Management white paperWe just released a new white paper called “Consolidated IT event management: five requirements for greater efficiency.” It talks about the challenges of managing IT with severely constrained budgets and how to make better use of your existing resources.


The main premise is to create a centralized Operations Bridge to consolidate and correlate events from across your entire enterprise. The paper provides five key requirements for using the Operations Bridge to drive cost-effective IT operations.


You can download the paper now using the "Attachment" link below.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.

Innovation Week Part 1 - Operations Manager on UNIX 9.0

Over the past few weeks, I have been involved in many conversations with both customers and colleagues about innovation. So, I wanted to highlight several new products that demonstrate how managing IT operations continues to evolve (contrary to some opinions).


First, I’ll start with the foundation - a consolidated event console that is the main tool for the operations bridge staff. HP released OMU 9.0 last month. As with all our event management consoles, this does not force our customers to rip and replace. OMU gives companies the ability to reduce the cost of managing their increasingly complex IT environments by consolidating events into a central console.


Some of the enhancements include:



  • A new Web-based Administration UI that allows multiple administrators to perform tasks in parallel, boosting productivity.

  • Enhanced agentless monitoring by incorporating SiteScope events into the Operations Manager console and service map, giving organizations alternate ways to broaden infrastructure coverage and reduce the cost of monitoring.

  • More flexibility in managing network events using NNMi.


OMU 9.0 admin GUI


Next week, I will post a podcast with 10 reasons to upgrade to OMU 9.0.


For Operations Center, Peter Spielvogel.

Free Webinar: 5 Tips to Reduce Incident Resolution Costs

On Tuesday July 28, I will be participating in an EMA webinar with researcher and Vice President Dennis Drogseth. The official title “What is New in the Not-so-New Area of Event Management: Five Tips to Reduce Incident Resolution Costs” is very telling. Many people believe that there is nothing new in managing IT infrastructure. The reality is that some of HP’s biggest R&D investments have been in this area.


Displaying disparate events may not be rocket science, but correlating events from different IT domains to determine which is the cause and which are the symptoms certainly is. This is exactly the premise of OMi, which uses topology-based event correlation (TBEC) to consolidate event storms into actionable information.


Here’s the webinar abstract:


Event management may not be the next new thing but it is quietly making dramatic advances that can save your company both time and money. These new approaches rely on understanding up-to-date service dependencies to accelerate problem resolution.


During the 45 minute webinar, we will answer the following questions.



  • Why should you reconsider your event and performance management strategy?

  • What is the impact of ITIL v3 and the concept of an operations bridge on your people, processes, and tools?

  • What innovations can help you more cost-effectively manage events?


We will also leave time at the end to address your questions.


Register for the EMA event management webinar.
www.enterprisemanagement.com/hpeventmanagement



For Operations Center, Peter Spielvogel.

Software Universe - Initiatives that Deliver Rapid ROI

I just learned that I will be presenting two sessions at Software Universe, which runs from June 16-18 in Las Vegas. The overall theme of the conference is “focusing on initiatives that can deliver immediate improvements and rapid ROI.” Both of my talks fit squarely within that charter.


Here are the two topics on which I will be speaking.


Automating operations management with HP Operations Orchestration
My colleague, Ralph Capasso, an expert in runbook automation, will be co-presenting the talk and running a live demo.


Abstract:
As your infrastructure becomes more complex, you’ll experience more IT events—many of them symptoms of the same root cause. And you probably have limited staff resources to manage and route incidents. The solution? Consolidation and automation. We’ll tell you how to automate event management and remediation with HP Operations Orchestration. Using case studies and workflow examples, we’ll show you how a typical enterprise can drive out millions of dollars in costs, and we’ll present a live demonstration of how HP Operations Manager and Operations Orchestration work together to resolve common issues.


Leveraging agent-based and agentless monitoring to drive down TCO
I’m presenting this session with Alex Ryals of Pepperweed. He has extensive field experience implementing complex IT solutions.


Abstract:
In today’s economy, a mixture of agent-based and agent-less monitoring techniques can be the key to effective infrastructure monitoring within tight budget constraints. Attend this session and learn how two customers combined HP Operations Manager agent-based techniques and HP SiteScope agent-less technologies to reduce their TOC while optimizing their infrastructure monitoring. Presenters will take a deep dive into the integration of these two HP solutions and will explain how you can create both IT value and business value. You’ll also hear how Operations Manager and SiteScope integrate into the overall HP BTO portfolio.


 


If you have any topics you would like us to cover in our talks, or questions on these topics you want answered, please leave a comment on the blog or contact me directly.


In a future post, I’ll have speakers from other sessions preview their topics.


For HP Operations Center, Peter Spielvogel.

A New Puppy, IT Operations and the Economy

My family and I picked up a new Brittany puppy this past Thursday with mass excitement mixed with some degree of uncertainty. Yeah, I know what you are thinking: What were you thinking? We took a stable situation and introduced something new and exciting in the hope of improving the overall environment.


With the economy tsunami we are in, it may not the best time to expand a family from 4 to 5. The weeks prior to picking up Clancy were spent reading various puppy care books from our local library to ensure we were ready. I was expecting to find a single “how to” book/manual but each writer had a little different advice and perspective. I suspect the variety of opinions might be similar to the numerous bosses you have had in your IT Operations career.


My family is making sacrifices to improve our quality of life by adding Clancy. Any spare time we had before is now consumed by the usually duties of feeding, walking, and picking up after him. One significant change I anticipate for my kids is as nothing can be left on the floor. Before the puppy came home it was ok to leave something out if you are going to use it again. My kids probably took this liberty for granted. I suspect this eye-opening adjustment to strategically placed toys is similar to the shock IT Operations teams face today learning that their standard allocation of budget to keep the lights on will probably shrink significantly this year.


Prior to the downturn in the economy it was standard practice for a company to spend 70% of its IT budget “keeping the lights on”. Was 70% the right amount to allocate?  Should it remain the same to avoid impacting service levels? I am afraid I do not have an answer to this question nor do I believe many IT Operations Managers know for sure. I do not claim to have magic pixie dust, no book or manual of running IT operations in the year 2009-2010.


What I can tell you from a recent market study is that many IT organizations buy Performance and Availability monitoring tools along with an Event Management system with good intentions. They plan to “centralize event processing” at an Operations Bridge inside their organization but for various reasons never quite get there.


The study revealed that most companies have more than one event console in their IT Organization and provides an opportunity to reduce CAPEX and OPEX by streamlining their IT Operations process and tool sets. Now given the fact most IT budgets will be cut, is this the time to change your environment to a centralized console for event management? It worked for HP, but we need to eat our own dog food.


Are you willing to take the leap and endure some short term discomfort to permanently lower your IT cost structure?


For Operations Center, Dennis Corning.

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