Infrastructure Management Software Blog

How can a Service Provider grow 50 percent annually without increasing headcount? (customer visit summary)

I recently had the opportunity to present to a mid-sized American Service Provider in our executive briefing center in Cupertino. They manage three datacenters spread geographically for better customer services as well as disaster recovery. Since their product is outsourced IT, maintaining high availability is their biggest challenge. With 50% annual growth, they want to know how to allow their rapidly growing business to run with minimal oversight.

BSM adds end-user monitoring to infrastructure monitoring (video)

While this blog focuses on infrastructure monitoring, more and more customers I meet with feel this is only a part (albeit a very important part) of an overall IT monitoring solution.


To raise awareness of this issue, I often ask the IT infrastructure monitoring team what tool they use to monitor the user experience. Most of the time, after an uncomfortable silence, someone blurts out “the telephone.” If you are waiting until your users call you to learn about a problem, you are not following best practices for IT monitoring.

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