Infrastructure Management Software Blog

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

Labels: agent| agentless| agentless monitoring| agents| automating operations management| automation| BES| BlackBerry Enterprise Server| CMDB| consolidate events| consolidated event| Consolidated Event and Performance Management| consolidated event management| Consolidated Management| correlate events| DDM| Discovery and Dependency Mapping| event console| event consolidation| event correlation| event management| Hewlett Packard| HP Network Node Manager| HP OMi| HP OpenView| HP Operations Center| HP Operations Manager| infrastructure management| infrastructure monitoring| IT dashboard| IT infrastructure management| IT infrastructure monitoring| IT management| manager of managers| managing IT| managing IT infrastructure| managing IT operations| monitoring| Network Management| Network Node Manager| NNM| NNMi| Norm Follett| OM| OMi| OML| OMU| OMU 9.0| OMW| OpenView| OpenView Operations| Operations Center| Operations Manager| Operations Manager i| Operations Manager on Linux| Operations Manager on Unix| Operations Manager on Windows| performance| Performance Agent| performance management| Performance Manager| performance monitoring| SiteScope| Smart Plug-in| Sonja Hickey| SPI| TBEC| Topology Based Event Correlation| topology-based event correlation| virtual server| virtual servers| virtual systems management| virtualization management| Virtualization SPI| virtualization sprawl| virtualization strategy| virtualizationation| virtualized environment| virtualized environments| Virtualized Infrastructure| Vivit

Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.


Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:



  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements


Register today and learn how you can streamline and make YOUR processes more efficient.

The best way to manage VMware environments

Virtualization management seems to be the hottest topic for discussion, among both customers, partners, and my product marketing and product management peers. I was recently involved in a conversation with some sales people about why HP’s approach is unique.


The reference platform for virtualization management of VMware environments is vCenter (formerly Virtual Center). But, many customers do not want their virtualization experts to spend their (very expensive) time managing first level events. So, they look to a centralized management console such as Operations Manager to handle events from both the virtual and physical IT infrastructure. This is the value behind a consolidated event and performance management approach.


So, the challenge is how to get information about the virtual infrastructure into central event console. The old way, which we used to do, was to install our agents on the VMware hypervisor. We worked closely with VMware to ensure that it worked and was supportable but customers got nervous because the general advice is "do not install anything in the hypervisor". Obviously, if the hypervisor becomes unstable then all of the virtual machines suffer.


The new, and recommended by VMware, approach is to use the vMA or “vSphere Management Assistant”. The vMA is a pre-build Linux virtual machine. It is built and owned by VMware and is downloaded free of charge from their web site. You run the vMA just like any other virtual machine.





The vMA includes all of the VMware-approved and supported interfaces and APIs to enable access to VMware environment monitoring. It provides access to information such as current configuration of the VMs, fault information and very accurate performance information. This is the new way that VMware wants other management systems to get their information from the hypervisor. vMA provides more granular, fine grained, and real-time information than you can get from vCenter. HP was the first vendor to release a management product using the vMA.


We install our agent and Virtualization SPI onto the vMA and make use of the interfaces. One vMA can provide access to monitoring information from multiple VMware server hosts. The “resolution” of the data that we get with the Virtualization SPI vs. vCenter is really just a reflection on what customers told us they wanted. I'm sure that VMware could provide much of the same detail - certainly for a VMware server - but they did not. Customers told us they wanted more - "Don't just give us what Virtual Center provides, go deeper".


The advantage of using the HP Virtualization SPI and Operations Manager is that you can see very granular fault and performance data for both physical and virtual infrastructure in your Operations Manager console. This means your tier 1 operators can manage events and handle basic triage and remediation functions. This keeps your virtualization experts focused on more strategic tasks, until they need to manage an escalation.


This is just one example of HP’s close ties with VMware. We also have integration between HP Insight Control and vCenter that allows customers to manage both physical and virtual infrastructure through the VMware vCenter console. We announced this capability at VMworld in September
This is aimed at server administrators who want a single expert tool for troubleshooting complex problems that could span the hardware and hypervisor.


For HP Operations Center, Jon Haworth and Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.

Operations Manager Basics (product overview videos)

I spent the past two days in a planning meeting with my product marketing peers from different product groups including infrastructure monitoring, application monitoring, network monitoring, CMDB, service management, and IT financial management. We reviewed all our respective product plans and our go to market strategies (you will need to watch during the year to learn what we decided). While everyone had some idea about what high-level problems each product line solves, some people were not familiar with specific Operations Manager functionality, especially the current version's capabilities.


They asked for the fastest and easiest way to come up to speed. After some thought, I pointed them to two videos - one for Operations Manager (focused on consolidated event and performance management) and another for Operations Manager i (focused on advanced event reduction using topology-based event correlation). I have posted the links below.


HP Operations Manager
Peter Spielvogel and Jon Haworth discuss how Operations Manager allows customers to monitor heterogeneous IT environments, reduce management costs, and speed time to problem resolution.

(While the demo is on Operations Manager on Windows (OMW), the functionality is virtually the same for Operations Manager on Linux (OML) and Operations Manager on Unix (OMU).)



HP Operations Manager i
Jon Haworth and Dan Haller talk about increasing IT event processing efficiency with OMi.



If you have additional questions, please let me know.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group on LinkedIn.


 

Analysis of HP announcement at VMworld (podcast)

At VMworld, HP announced its virtualization smart plug-in (SPI) for Operations Center. For companies using Operations Manager as the consolidated event and performance management console, this allows them to see events from VMware Virtual Center in the Operations Manager console.


The implications of the “Virtualization SPI” for business operations are significant. This means operators can manage all events, from both the physical and virtual infrastructure, through a single Operations Bridge. The virtualization team can focus on planning and strategy, leaving the tier 1 operators to manage events.


Dennis Corning, product marketing manager for virtualization, comments on the announcement in this podcast, which I recorded at VMworld.



For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.

Maximizing your investment in virtualization (joint HP and VMware webinar)

For those readers that like to plan ahead...


Webinar title:  Reduce Costs and Gain Control of Your Virtualized Infrastructure with Consolidated Management
Webinar date :  Wednesday October 7, 2009 12-1 Eastern time / 9-10 Pacific time


Virtualization is hot!   Even in this tough economy, virtualization was cited as the top spending priority for CIOs in a 2009 CIO Insight survey. Most organizations are seeing real benefits in flexibility and utilization but virtualization also creates some unique management challenges.  


Join HP and VMware, industry leaders in virtualization and infrastructure and application management for this one hour webinar to learn how you can reduce management costs and gain increased visibility and control of your virtual infrastructure.
 
During this webinar, you'll learn:



  • How virtualization can introduce new management silos and actually increase the time and cost to detect and resolve issues

  • How consolidated event and performance management can reduce costs and regain control

  • How new technology from HP and VMware can pinpoint the root cause of system issues and eliminate duplication of effort chasing symptoms


Don't miss this chance to get maximum value from your virtualization investments.


REGISTER NOW



For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.

Customer meeting summary - consolidated event console (Software Universe - Day 2)


Today was a packed day of sessions, roundtables, and demos in the solution center.
 


The highlight of the day was a breakfast meeting that Dennis Corning and I had with a customer. He works for a large services company, employing over 100,000 people. Their IT infrastructure is pretty typical: several silos of servers, each of them managed by a different enterprise console. One set of about 100 servers runs SAP and Oracle. Another set of 600 servers runs other business-critical applications. They also use parts of the BAC suite, including SiteScope and Business Process Monitoring.


The quick summary is that he is very unhappy with the current arrangement. He lacks visibility across the silos. His Operations Bridge runs 24x7 in a single room with large monitors on the wall. The operators perform event correlation manually, by looking at the screens and making their best guess on who is the right person to escalate to. The front-line operators generally lack the skills to diagnose and correct problems on their own.


But, there is hope. He is following the Consolidated Event and Performance Management prescription. They will be adding an OM console to monitor events from all the different domain managers. Once this monitoring infrastructure is in place, they will begin to replace the non-HP monitoring with HP agents. Next step is to remove the competing consoles. Along the way, they will start using the uCMDB to track all the infrastructure items to help with correlating infrastructure events to key business services.


Overall, a very strong meeting and another example of how companies are using OM to consolidate and correlate events across their enterprise to reduce the cost of monitoring their IT infrastructure while improving the quality of service.



There are a variety of Twitter accounts you can follow as well as the hashtag #HPSU09


HPITOps – Covers BSM, Operations, ITSM, ITFM and Network Management


HPSU09 – show logistics and other information


HPSoftwareCTO


informationCTO


HPSoftware


BTOCMO – HP BTO Chief Marketing Officer



For Operations Center, Peter Spielvogel


 


BSM incognito (Software Universe - Day 1)


What a great start to Software Universe. The keynotes were great, and the speech by Dick Hoyt on “Yes you can!” was inspirational.



I had the pleasure of moderating one of the customer roundtable discussions. The topic was Consolidated Event and Performance Management. Ten customers joined three HP product experts for a guided discussion about their concerns. The goal of these discussions is to provide a forum for customers to share best practices about how they are using HP products.


We started the session by listing all the topics that people wanted to discuss. My expectation was that we would spend our time discussing Operations Manager, given the track. To my surprise, we spend less than half the time on Operations Manager. The majority of the time we discussed uCMDB and discovery, monitoring applications with Business Availability Center, agentless monitoring with SiteScope, integrating events from Network Node Manager, and of course managing virtualization.


Interestingly, not once did anyone mention Business Service Management or BSM. What does this mean? My interpretation is that customers don’t buy BSM, they buy solutions for monitoring events, applications, or networks. But, vendors of these types of solutions better have ways to integrate all these events together and provide a unified view of the entire infrastructure and how they impact business services. Fortunately, HP provides such solutions, and based on the demos I observed, people are very impressed.


For Operations Center, Peter Spielvogel

Search
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation