Infrastructure Management Software Blog

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

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Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.


Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:



  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements


Register today and learn how you can streamline and make YOUR processes more efficient.

Hawaii Pacific Health – Data Center Transformation (download success story)

CIO magazine posted an article about “Five Lessons for Consolidating Data Centers At Merger Time”. It follows a case study from Hawaii Pacific Health. I have posted on data center consolidation previously on this blog.
Squeeze It Management Costs Out With Consolidation Automation
Does Virtualization Consolidate Your It Operations Or Fragment Them?

Data Center Transformation can be challenging because of all the moving parts. There is the hardware consolidation, migrating servers to lower cost and likely lower power consumption. There is the capacity planning to determine how to use virtualization to squeeze out hardware procurement and maintenance costs. Finally there is the software consolidation, to provide a comprehensive view of the new IT infrastructure.


In some ways a data center consolidation (or new data center) is a chance to shake things up and introduce new technologies. Many customers use HP Operations Manager as a top-level console to consolidate events from multiple domain managers. While this approach works well and avoids any disruptive rip and replace, it does leave them with multiple domain managers and the associated maintenance and training costs of using them.


A data center consolidation on the other hand means you can design in the management software from the ground up using proven best practices. One set of instrumentation for physical and virtual servers, end-user alerts to ensure a good user experience, network and storage events integrated into the main console, and of course automated remediation to fix problems without human intervention. Finally, don’t forget new processes and metrics to make sure that everything runs smoothly and there are closed loop systems to continuously improve availability, performance, and cost.


You can download a success story on Hawaii Pacific Health that discusses the approach and business benefits in more detail. Please click on the "Attachment" link below.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.


Should Your CIO Share a Console With the Server Admin?

Dell recently issued a press release announcing its plans to launch an enterprise console that uses a single console vs. “up to 9 for HP”.


HP’s approach has been to provide role-based tools that are optimized for a specific functional area. Each of our tools shares information across related domains.


Let me make an analogy. If you are building an office building, do you want a single set of plans or ones that domain experts can use to make fast and accurate decisions? The structural engineers need to understand loads on beams and columns. Electricians need to determine how to place the conduits and wiring. Plumbers need to know where to place pipes and how to calculate pumping loads and pressures.


Although each ‘discipline’ has their own tools to plan their work (engineer, plumber, electrician) they also have VISIBILITY across what the other disciplines are doing - the shared information model. They can see enough to make sure that (e.g.) electrical wiring is not routed too close to water pipes, or that routings are not planned to go through parts of the building which are fire control areas etc. They can see what they need to know to be successful but they do not have the tools (or skills) to plan the building structure – they are focused on the areas for which they are responsible - the wiring or plumbing.


The point is, each discipline needs specialized information to do their job correctly. The same is true with our IT management products.


Operations Manager consolidates events from ALL domains and ANY vendor, both physical and virtual. This includes servers (from HP and other vendors), storage (from HP and other vendors), networks, applications, middleware, and end-user events and even business transactions. It provides a single pane of glass to understand and identify the root cause of IT problems and greatly reduce trouble shooting time. It delivers tremendous value to our 10,000+ customers. Many use Operations Manager to consolidate events from their S**, I**, and D*** hardware, running Windows or UNIX. The primary users are in the Operations Bridge (ITIL terminology) or Network Operations Center (NOC).


Fixing incidents is closely aligned with the Service Desk. So, HP Operations Manager can automatically open service tickets in HP Service Center or other ticketing products. The service desk has a different tracking paradigm, so they view the information through a more appropriate user interface.


HP servers come with the most complete set of instrumentation available. SIM, Insight Control, Insight Dynamics, Insight Orchestration allow customers to provision, manage, and troubleshoot their systems at a very granular level. The user interfaces are optimized for server administrators, as opposed to first line operators or IT service desk staff. Any event information flows to Operations Center which can use it to open service tickets, if necessary.


For executives (both IT and line of business) who might want to see everything and think a single console is appropriate, we have such a product for that market. Business Availability Center creates dashboards that show the status of Business Services, including the dollar volume of transactions, service levels, and other high-level metrics. While a single pane of glass to the IT infrastructure may sounds appealing at the surface, this audience does not care about the status of individual servers or network devices. They want to know whether their business services are meeting performance and availability targets. And yes, if a problem appears in this console, there are tools to diagnose problems, identify the root cause, and get that information to the experts who can fix them.


And, I have not even discussed our comprehensive suite of business service automation products (BSA). These too deliver specialized functionality and tightly integrate with their respective domains (Server Automation, Network Automation, Storage Essentials, Client Automation) and share information with related products (Operations Orchestration can automate virtually any IT process across any domain).


HP has been doing this for over 15 years. We lead the market - check out the reports from any of the major analyst firms.


How many consoles do you use to run your IT infrastructure (event management, ticketing, troubleshooting, executive dashboard)? What is the ideal number?


For Operations Center <http://www.hp.com/go/opc>, Peter Spielvogel

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