Infrastructure Management Software Blog

Run-time Service Model vs. Configuration Management System vs. CMDB

Part 4 in our Run-time Service Model series. Many questions arise about how customers use the Run-time Service Model in conjunction with a configuration management system (CMS). To address this issue, we have a guest blogger, Jody Roberts, who has worked with HP’s CMS solutions since 2004 and runs a weekly forum for practitioners. He presents his information in a Q&A format.

Uses of the Run-time Service Model

This is the third post in a series on the Run-time Service Model. It covers how BSM9 uses the Run-time Service Model for Service Health, Auto-discovery, and coordinating with a CMS.

Introducing the Run-time Service Model

The Run-time Service Model, at the heart of HP BSM 9, defines the relationships among infrastructure components, IT services, applications, and corresponding business services is the embedded . Without the ability to relate infrastructure components, business transactions, and applications to the business services and service level agreements they support, how can IT effectively respond when problems occur? If multiple problems exist at once, how does IT know which one to work on first? The answer lies within the Run-time Service Model.
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