Infrastructure Management Software Blog

Baptist Memorial Health's joint use of HP Operations Manager and xMatters (free webinar)

Attend this webnar, being presented by Brandy Reid from Baptist Memorial, where she will discuss the synergies between HP Operations Manager and the relevance engine from xMatters and how Baptist Memorial now resolves incidents in a matter of minutes versus what used to take up to 60 minutes.

Innovation Week Part 5 - Managing IT: Mobile Edition

In a meeting last week with our partner AlarmPoint, we were talking about how innovations in mobile computing are driving people to do more on their mobile devices, both professionally and personally. I asked Christel Mes, Director of Marketing at AlarmPoint, to share her thoughts about mobile management options for IT Operations Staff. Here is her post.
Peter Spielvogel, Product Marketing Manager, Operations Center


After a meeting I had with the HP Operations Center team today, I wanted to share some thoughts for customers looking to become more efficient through mobility. Especially in today's fast-paced dynamic enterprise, accelerating business initiatives and executing lean processes are a must to drive operational efficiency. HP Operations Manager users must leverage mobile staff, providing them with secure remote access to relevant systems required to manage complex and distributed IT environments. It is estimated that 41% of an IT organization is currently considered mobile or remote. Times have changed drastically since the days of watching a console or carrying a pager to be alerted of critical events.


 AlarmPoint screen


With the latest version of HP Operation Manager on Unix, Version 9, which shipped in early June, AlarmPoint Systems Alert Management and Mobility software has been included in the bundled package. Recognizing the importance of mobility, AlarmPoint will allow HP OMU customers to view, edit, annotate, research, trouble shoot and take remote actions on all events coming from OMU, through one consistent, secure, authenticated and audited access point. Now IT is able to resolve events faster, away from their console on any web-enabled mobile device including, BlackBerry, iPhone, Android and others.


To learn more about how HP OM and AlarmPoint work together or to download the AlarmPoint Express product – visit https://express.alarmpoint.com/hp.


In addition, check out the AlarmPoint Blog: http://blogs.alarmpoint.com/tmcalpin/


 

Using Effective Incident Management to Minimize IT Outages

I had an interesting meeting this week with Christel Mes, Director of Marketing for one of our technology partners, AlarmPoint. They are a leader in Alert Management solutions, transforming events from monitoring, planning and help desk applications into role-specific information. AlarmPoint extends Operations Manager’s event consolidation capabilities by eliminating alert overload and reducing operational costs by making personnel more efficient and allowing them to resolve incidents faster.


We have a number of joint customers that are managing some very complex IT environments. AlarmPoint is hosting a free webinar on Wednesday, May 13, 2009 in which Wells Fargo will talk about how they are using the combination of Operations Manager and AlarmPoint for incident management. Their new approach now allows Wells Fargo to notify personnel of critical events and gives them the tools to intervene before there is a business impact to their customers.


Wells Fargo, like many online enterprises, found that downtime and unresolved issues were negatively affecting response times, mean time to repair and resolution of incidents. In order to manage, respond to and resolve critical alerts rapidly, the bank turned to automated Alert Management, consolidating IT staff profile information and combining it with complicated rotation schedules to ensure alerts never fell through the cracks.


I don’t want to give the entire story away here. If you want to learn the details, including some tips and tricks for increasing efficiency to reduce costs, please register for the AlarmPoint webinar.


For Operations Center, Peter Spielvogel.

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