Infrastructure Management Software Blog

Enhanced agentless monitoring of virtualized resources using HP SiteScope!

There is now extensive integration of HP SiteScope with HP Service Health Optimizer (SHO) and Service Health Reporter (SHR), which enables SHO/R to work on SiteScope data for purposes of capacity management/reporting. A long list of virtualization monitoring enhancements were recently introduced for that purpose ...

SiteScope Mobile Application Now Available For Android Market

Want to know about infrastructure availability issues before your end users do? If you're already reaping the benefits of HP SiteScope, the HP SiteScope Android application is the next logical step for you!

Re-instating High Availaibility (HA) solution for HP SiteScope

Per popular customer demand, we are re-instating the old HA solution for SiteScope. Read on to learn more ...

Agent-Based Monitoring is NOT the only way to get CIs into the Run-time Service Model

Think that the only way to feed information into HP’s Run-time Service Model (RtSM) is via agents?  The answer is “No”.  This is also possible via agentless monitoring …

Universal Log Management to Improve Troubleshooting

Both Operations Manager and SiteScope include log file management capabilities, But ArcSight Logger’s additional functionality makes the Operations Bridge team even more productive in searching log files for recurring patterns that affect system availability and performance.

Live - YouTube video showing how to monitor your virtualized environment!

Implemented some or all aspects of ITIL's "Service Operations" phase, but forgot to include monitoring of your virtualized resources?  And now you need to quickly bring monitoring of those ever-so-precious resources into your centralized monitoring environment?  Did you know that you can do just that with HP SiteScope - in a matter on minutes? Watch this YouTube video to learn more!

Agent-Based Monitoring: Benefits of Local Data Collection, Correlation, and Corrective Actions

There is a never-ending debate on which is better - agent-based or agentless - when it comes to monitoring your IT environment. There are advantages to both.  Read this blog post to learn more about the advantages of agent-based monitoring – “hard to beat” benefits by deploying agents on nodes being monitored - and how this type of monitoring  may even help with ITIL’s Event, Incident, and Problem Management processes.

NNMi Support in SiteScope - broaden your ITIL Event Management capabilities! (demo)

Did you know that the recent release of SiteScope allows for integration between HP Network Node Manager i (NNMi) and HP SiteScope?  Now you can send events and reporting metrics to NNMi from SiteScope. See a demo of this new capability.

Agentless monitoring of virtualized resources using HP SiteScope - great new features!

Considering agentless monitoring for your virtualized resources, but need more robust features from currently available products in the marketplace?  HP SiteScope now has them ...

Automating SiteScope configurations and deployment ...

Did you know that SiteScope has some great automation features that allow you to perform mass deployment and configuration with little to no human intervention?  And that these features can quickly position you to succeed with ITIL's "Service Operations" phase - in particular, the Problem Management process?  Check out this post and learn how SiteScope can now free up a lot of your time by automating usually labor-intensive and mundane tasks ...

There is no such thing as agentless monitoring

I often hear people trying to make sense of "agent or agentless" monitoring.

 

The reality is that (for most purposes) there is no such thing as agentless monitoring.

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

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Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.


Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:



  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements


Register today and learn how you can streamline and make YOUR processes more efficient.

What Customers are saying about SiteScope 10.1

Last week I returned from a series of customer meetings on the east coast. During my trip, I met several advanced SiteScope customers, listened to their concerns and showed them what is coming up in the next SiteScope release.


One of the customers I visited is a large services firm, which has adopted SiteScope extensively, replacing a monitoring product from another vendor. Their monitoring needs are constantly growing and SiteScope helps them adjust quickly.


Here are some details about their environment:



  • They monitor about 4000 servers with various OS – Windows, Solaris, Suse Enterprise Linux and AIX.

  • They have about 40 SiteScope servers installed and they are planning to add more soon.

  • Most of their applications are web based, running on IBM WebSphere and Oracle DB. They use URL sequence monitors, WebSphere AppServer monitor and the various OS monitors extensively. For monitoring their custom applications, they use Log File monitors. They also use some of the packaged solution templates such as Exchange.

  • They have integrated SiteScope with a 3rd party event management system (NetCool). They use SNMP based alerts to send all SiteScope events into NetCool. They have customized SiteScope alert templates such that each responsible team will get actionable information when an alert is received (they have about 25 custom alert templates). They see alerts as one of the most valuable and powerful features in the product as they can tailor the alerts to their specific needs and manage them centrally using smart filters.

  • They run about 150 BPM transactions to monitor the end user performance of their applications from different locations around the world. They plan to upgrade to BAC 8.0 in the upcoming month.


They were thrilled to see the new Java Applet based UI technology that was introduced in SiteScope 10.0.




They had a list of usability enhancement requests; some of them have already been addressed in this new release (e.g. ability to sort threshold tables). This was their reaction: “SiteScope is great but the UI made it a B class product. Now you have an A class product”.


We’ve also done a couple of improvements in the template deployment area which made them smile - the ability to mass-deploy templates using a simple CSV file and the ability to skip the verification stage. Both are a huge win for them as they use templates extensively and the verification process might take a few minutes for each server in some of their remote data centers. With 10.1 they will be able to deploy hundreds of new monitors with a single CSV file, without having to wait.


Another area that caught their attention was the improved capacity and the new sever statistics screens. In an environment like theirs, a capacity improvement has direct cost implications. The capacity improvement is accompanied by a new sizing calculator and new screens that provide more visibility into the server performance. This will help them leverage their current investment and get more “bang for the buck”.


And that is what SiteScope is all about!


To learn more and see a demo of the latest SiteScope, attend the Introducing SiteScope v10.1 webinar  on July 23, 2009 (9:00am PDT / 12:00pm EDT / 18:00 CET).


For Business Availability Center , Udi Shagal.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps

Innovation Week Part 3 - SiteScope 10.1 Preview

For agentless monitoring, the upcoming version of SiteScope, version 10.1 continues with our theme of innovation. As with OMU 9.0 , most of the changes are incremental, incorporating suggestions from the installed base. Here are some of the new feature highlights.


• Capacity improvement - R&D was able to cut the server memory consumption by half. This allows a single SiteScope server to run up to 16,000 monitors.
• Mass deployment of templates through CSV files – simple and intuitive way to deploy thousands of new monitors with a single action.
• New Certificate Management screen – friendly UI for managing your SSL certificates. Gone are the days when you need to run the Java command line keytool for monitoring VMWare ESX servers.
• New supported technologies: HP NonStop, Solaris Zones
• Updated technologies including WebSphere AppServer 7.0 & MQ 7.0, VMWare ESXi, Oracle DB 11 ,MSSQL 2008, DB2 9.x…
• Improved Windows connection via WMI
• New solution templates for HP Quality Center and HP Service Manager


SiteScope UI


To learn more and see a demo of the latest SiteScope, attend the Introducing SiteScope v10.1webinar on July 23, 2009 (9:00am PDT / 12:00pm EDT / 18:00 CET).


For Business Availability Center <>, Amy Feldman.

Controlling SiteScope from Operations Manager

I have been getting many questions from both customers and colleagues about how Operations Manager and SiteScope work together. This is a very timely topic as we have some new capabilities connecting SiteScope and Operations Manager.


Since many readers will not be attending my talk about this topic at Software Universe, I’ll preview the information here. (Alex Ryals and I will be focusing on customer success stories in our presentation, so it is still very much worth attending, even if you already know the product integration part.)


The main role of Operations Manger is to serve as an enterprise event console or operations bridge, consolidating events from various domain managers for servers, storage, and networks, from both HP and other vendors. It accomplishes this using agents that run on each managed node, monitoring availability and performance. These agents send information to the Operations Manager server based on user-defined policies. The agents can also act autonomously, performing corrective actions without communicating with the server. This is very useful for minimizing network traffic, or even assuring operation if a connection between the server and managed node gets interrupted.



SiteScope complements this mission by monitoring servers and the applications running on them using agent-less technologies. SiteScope too monitors both HP and other hardware. In some cases, enterprises have some servers on which administrators either cannot or will not install agents. In other cases, customers will monitor servers using a combination of both agent-based and agent-less technology. One common example is for monitoring email environments running Microsoft Exchange, Active Directory and all the supporting infrastructure.


So, how do Operations Manager and SiteScope fit together?



  • SiteScope forwards its events into Operations Manager with the full details.

  • SiteScope targets also appear in the Operations Manger Service Map.

  • Operations Manager lets you control multiple SiteScope servers, including transferring configuration information from one SiteScope instance to another and synchronize settings between multiple SiteScope servers.


The ability to monitor your IT infrastructure using a combination of both agent-based and agent-less technology lets you simultaneously improve the quality of service and reduce IT management costs.


For HP Operations Center, Peter Spielvogel

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