Infrastructure Management Software Blog

Live - YouTube video showing how to monitor your virtualized environment!

Implemented some or all aspects of ITIL's "Service Operations" phase, but forgot to include monitoring of your virtualized resources?  And now you need to quickly bring monitoring of those ever-so-precious resources into your centralized monitoring environment?  Did you know that you can do just that with HP SiteScope - in a matter on minutes? Watch this YouTube video to learn more!

NNMi Support in SiteScope - broaden your ITIL Event Management capabilities! (demo)

Did you know that the recent release of SiteScope allows for integration between HP Network Node Manager i (NNMi) and HP SiteScope?  Now you can send events and reporting metrics to NNMi from SiteScope. See a demo of this new capability.

See what's new with the latest release of HP Performance Manager!

I'm not a big fan of using blogs to advertise products, but the latest release of HP Performance Manager has some pretty cool stuff that I think you should be aware of. 

New SiteScope Adapter version 2.0

A guest post from Alfred Hermann, Operations Center Technical Marketing Manager.
- Peter


You probably know what the SiteScope Adapter is used for. Its purpose is to glue together HP SiteScope with HP Operations Manager to combine agent-based with agent-less monitoring. It offers the following capabilities:



  • You can forward SiteScope alerts into HP Operations Manager to manage from a single operations console.

  • The OM agent discovers SiteScope configuration and monitor groups, and publishes discovered information to the Operations Manager service maps.

  • You can launch SiteScope tools in-context from the OM console for further diagnostics of the environment.

  • Multiple SiteScope servers are supported (you have to install an OM agent on each SiteScope server).


In the first version of the adapter all alerts originating from SiteScope would relate to a single node in the OM Nodes / Node Group / Node Bank environment. Even though the alerts come from a variety of nodes monitored in an agent-less fashion, their status contribute only to a single element in the console.


This has changed with version 2 of the SiteScope adapter: SiteScope events can now explicitly be mapped to their respective nodes rather than consolidated altogether to the SiteScope server. The resulting value is obvious: The operator immediately notices where the problems are. No longer digging through some more event details…


In addition, interoperability with Operations Manager i  has been improved by setting a CI as resolution hint for OMi. Remember, OMi relates events to CIs in the UCMDB, and any resolution hint is mostly appreciated.


The new SiteScope Adapter 2.0 is available with HP Operations Manager version 8.16, alternatively as patch OMW_00039. For the UNIX based OM management servers you need OMU version 9.x. 


For HP Operations Center, Alfred Hermann.

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.


Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:


- (Columbus) Ohio – April 20, 2010


- (Orrville) Ohio – April 21, 2010


- (Dearborn) Michigan – April 22, 2010


- Wisconsin – April 27, 2010


- (Chicago) Illinois – April 28, 2010


 - (Fishers) Indiana – April 29, 2010


Feel free to contact me if you have any further questions about this roadshow at asksonja@hp.com.

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Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.


Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:



  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements


Register today and learn how you can streamline and make YOUR processes more efficient.

The full stack (OMW, SiteScope, OMi, NNM, Service Desk, CMDB)

As I was getting ready to leave yesterday, a colleague stopped by my desk and asked “do you want to be a hero?” That certainly peaked my interest. It turned out we had a customer downstairs in our executive briefing center that wanted some clarification about all the pieces of our stack fit together.


Background
The customer was the CTO of a major IT firm in the Asia-Pacific region. They manage approximately 4,000 servers using OMW 8.1. They use both agents and SPIs, as well as SiteScope agentless monitoring. In addition, they monitor the faults and performance of their network using NNM, and roll those events into their Operations Manager console. In addition, they use Service Desk 4.5 along with a CMDB (configuration management database) that tracks all the configuration items and relationships among them across their enterprise. A *very* rough schematic  of what they have appears in the diagram below in red.



 Our discussions were divided into two main areas:
1. What they are doing today and what they should be doing?
2. What can they do in the future?


Current Situation
The first question was about best practices. Were they using the software correctly to manage their infrastructure? The answer is a resounding yes. They use OMW as the central event management console, collecting data from agents, SiteScope (agentless monitoring), and NNM for network events.


And, they integrate their service desk with OMW, opening and closing tickets, and tracking changes to the IT infrastructure in their CMDB. They implemented the CMDB about two years ago, in conjunction with their Service Desk implementation.


Next Steps
The next questions focused on what should they be doing or what can they do next to improve their IT management.


We started with a discussion about OMi. The customer was confused about how OMi fits with OMW - the first question was whether it replaces OMW, whether they receive OMi as part of an upgrade (entitlement), and finally, what specific value OMi provides since they currently use OMW as the centralized event consolidation tool.


As readers of this blog know, OMi is a separate product that adds on to Operations Manager. (See green box at top of the above diagram). Its main value is that it leverage the system topology information in the CMDB to greatly speed the time to repair IT problems, especially in complex environments. We have many resources to learn more about OMi, including:
Product overview
High-level webinar on OMi
Deep-dive technical webinar on OMi
Answers to technical questions on OMi


The next topic was automation. We talked about how companies use Operations Orchestration (OO)  to automate their IT processes (runbooks). OO uses events in OM to trigger its process flows. The good news was that this customer has spent the past two years documenting and improving their IT processes. They already know what processes occur frequently and how much manual effort they require. This may be the next logical step for them as it leverages their existing IT infrastructure and processes. EMA recently write a white paper on how process automation augments event consolidation.


Migration Challenges
One issue that arose was that the CMDB connected to their service desk is not the latest UCMDB that OMi uses for its topology-based event correlation (TBEC). The customer has two options here.
1. Leave the existing CMDB in place and let OMi create an operational data store that contains the configuration information it needs. The advantage of this approach is that it leaves the current management infrastructure intact and just adds OMi on top. OMi uses the SPIs to auto-discover the IT infrastructure and relationships among the elements. OMi’s data store is self-contained and requires minimal external input.
2. Migrate the existing CMDB associated with Service Desk to the latest version of UCMDB. The advantage of this approach is that the customer ends up with a single CMDB. They can migrate their existing data using a tool such as ICM (information consolidation manager) from Netscope.


Conclusions
For organizations already integrating their events into a single Operations Manager console, you are on the right track. If you already use a CMDB to track your IT infrastructure, you are very far along the IT management maturity curve, even more so if you use some means of automatic discovery to keep it current.


To take things to the next level, you have two options: focus on further event correlation and reduction with OMi or automate your existing IT processes with Operations Orchestration. You can pursue these in series or in parallel, depending on your priorities. Both will deliver a tangible return on investment and fast payback period.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.

Enhancing SiteScope with Operations Manager - and Vice Versa

Many SiteScope customers have been asking about the value of adding Operations Manager to their existing SiteScope implementation. Many Operations Manager customers have been asking about how the new SAM Admin helps them manage their SiteScope. The bottom line is that combining agent-based and agentless monitoring gives customers the ability to expand their monitoring coverage in a cost effective way.


I have listed a few excerpts from a new solution brief called “HP Operations Manager for HP SiteScope Customers


Adding Operations Manager along with its agents extends SiteScope’s depth and breadth of coverage.



  • • Present an Operations Bridge or manager of managers that consolidates events from disparate consoles including multiple SiteScope servers, giving greater visibility into system health across the enterprise.
    • Operate autonomously on managed nodes, ensuring continuous operation, even if the network connection between the management server and managed node fails.
    • Allow monitoring of systems where administrators will not allow security credentials to be placed on the network but will allow an agent to be installed on the server.
    • Collect data at very granular time intervals, allowing you to fine-tune the performance of mission-critical systems.
    • Enrich events by providing context in the form of a service dependency map.


Operations Manager integrates out-of-the-box with SiteScope. It centralizes management of all SiteScope and other event consoles.



  • • Operations Manager automatically adds SiteScope targets to the Operations Manager Service Map.
    • SiteScope alerts go directly to Operations Manager with full details.
    • Operations Manager launches SiteScope tools directly from the Operations Manager console.
    • Operations Manager manages multiple SiteScope servers and can transfer configuration information from one SiteScope instance to another and synchronize settings between multiple SiteScope servers.


For HP Operations Center, Peter Spielvogel.


Get the latest updates on our Twitter feed @HPITOps http://twitter.com/HPITOps


Join the HP OpenView & Operations Management group onLinkedIn.

SiteScope at HP Software Universe

There is only one week until HP Software Universe in Las Vegas and I can hardly wait. We have lots of amazing track sessions, demo exhibits, roundtable sessions and an overall great opportunity to network with other people excited about HP Software. If you are a SiteScope user,  have we got some things for you to see while at the event.


Stop by the showcase to see a demo of the newest SiteScope release featuring updated navigation and administration tools that will simplify frequently performed tasks, and help manage large-scale deployments. You can also see how we've improved and added new integrations with HP Operations Manager and HP Diagnostics.


Attend session 1114 "Confessions of a product manager" to get the real scoop on SiteScope and BAC. Session is on Tuesday June 16 1:30-2:30.


Attend session 1319 “Leveraging Agent and Agentless Monitoring to lower TCO” to see some examples of how customers use SiteScope with Operations Manager to reduce the cost of monitoring their IT infrastructure.


Sign up for a Roundtable session and talk with product experts and other IT professional regarding HP SiteScope located in the Lido 3105 room


Visit the Genilogix exhibit to learn more about the HP SiteScope Virtual appliance. This new virtual appliance will help you to accelerate the deployment of SiteScope servers in your environment. Genilogix will be handing out a limited number of thumb drives with trial versions of the HP SiteScope virtual appliance.
 
Refer to the HP Software Universe 2009 website to learn more about sessions, exhibits, roundtables and other HPSU activities. If you are not going to the event stay tune to this blog for daily updates during the week of HPSU or follow us on twitter #HPSU09.


For SiteScope, Amy Feldman

Software Universe - Initiatives that Deliver Rapid ROI

I just learned that I will be presenting two sessions at Software Universe, which runs from June 16-18 in Las Vegas. The overall theme of the conference is “focusing on initiatives that can deliver immediate improvements and rapid ROI.” Both of my talks fit squarely within that charter.


Here are the two topics on which I will be speaking.


Automating operations management with HP Operations Orchestration
My colleague, Ralph Capasso, an expert in runbook automation, will be co-presenting the talk and running a live demo.


Abstract:
As your infrastructure becomes more complex, you’ll experience more IT events—many of them symptoms of the same root cause. And you probably have limited staff resources to manage and route incidents. The solution? Consolidation and automation. We’ll tell you how to automate event management and remediation with HP Operations Orchestration. Using case studies and workflow examples, we’ll show you how a typical enterprise can drive out millions of dollars in costs, and we’ll present a live demonstration of how HP Operations Manager and Operations Orchestration work together to resolve common issues.


Leveraging agent-based and agentless monitoring to drive down TCO
I’m presenting this session with Alex Ryals of Pepperweed. He has extensive field experience implementing complex IT solutions.


Abstract:
In today’s economy, a mixture of agent-based and agent-less monitoring techniques can be the key to effective infrastructure monitoring within tight budget constraints. Attend this session and learn how two customers combined HP Operations Manager agent-based techniques and HP SiteScope agent-less technologies to reduce their TOC while optimizing their infrastructure monitoring. Presenters will take a deep dive into the integration of these two HP solutions and will explain how you can create both IT value and business value. You’ll also hear how Operations Manager and SiteScope integrate into the overall HP BTO portfolio.


 


If you have any topics you would like us to cover in our talks, or questions on these topics you want answered, please leave a comment on the blog or contact me directly.


In a future post, I’ll have speakers from other sessions preview their topics.


For HP Operations Center, Peter Spielvogel.

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