In this day and age, the amount of information may seem insurmountable. The size of IT infrastructures is constantly growing and frequently changing. The need to manage and monitor it all is greater than ever. HP BSM (Business Service Management) is the best solution available to overcome such a task.

In BSM, to see results, it all starts with the configuration. And when you get down to the screws and bolts, it all comes down to CIs and indicators. This article focuses on the KPI configuration. Configuring many KPIs can be an exhausting and tedious task. But it doesn't have to be.

Super advanced tools that claim to automate and optimize front line operations tasks are great, but how much effort do you have to expend to configure and maintain them in dynamic environments? What happens when the costs of admin exceed the benefits gained?

As part of the rollout of our Service Intelligence offerings, a webinar was presented that showcased our latest solutions - Service Health Reporter and Service Health Optimizer. The webcast included a demo and a discussion on the overall Operations Center portfolio.

Think that the only way to feed information into HP’s Run-time Service Model (RtSM) is via agents?  The answer is “No”.  This is also possible via agentless monitoring …

One attraction for customers that attend HP Discover is the opportunity to schedule individual meetings with product experts. These meetings tend to be open and honest discussions about where customers want to go with their infrastructure or business service monitoring and how HP can help them on that journey. The latter is where we have a great advantage in the market with our innovative and integrated business service management solutions.

2010 was an exciting year for IT infrastructure management. We saw several technology trends accelerate, some new competitors enter the market, many new product releases from HP, and numerous existing customer presentations at the two Software Universe events this year. Not a bad year of innovation and growth for an industry that continues to evolve, sometimes in leaps and bounds, after two decades.