Infrastructure Management Software Blog

Meet the Experts session for Performance Manager 9.0 (live demo and Q&A)

We’ve scheduled a  'Meet the Experts' session for Performance Manager 9.0 


Date: Wednesday, July 6, 2011

Length: 90 minutes
Time: 08:00 PT / 11:00 ET / 17:00 CET


This session introduces the new release of Performance Manager 9.0, and showcases its features and enhancements with a detailed demonstration followed by a Q&A session.


Important new features include the Diagnostic View which provides powerful options for faster root cause analysis, Real Time graphs, Integration with SiteScope 11.00, AD based Authentication etc. 


Here's the link to register for the event -


For HP Operations Center, Peter Spielvogel.


HP Discover: Operations Center Roadmap session - Day 4

The Operations Center Roadmap presentation is always one of the most highly anticipated sessions of the show. It is one of the few times where we discuss the product direction in a public (or semi-public) format.

HP Discover: Main stage summary - Day 1

The IT Performance Suite (ITPS) was a common topic of conversation among customers, partners, and peers during the week. Most of my discussions focused on how ITPS used metrics collected by the products in the Operations Center portfolio, such as Operations Manager, SiteScope, Performance Manager, and our Smart Plug-Ins. The short answer is that the Operations Center metrics rolls up and ITPS combines it with other metrics from other parts of the portfolio to provide executives with a complete picture of how their business is running.

New Operations Manager demo

One consistent piece of feedback in almost every presentation I make on Operations Center, its individual products such as Operations Manager or SiteScope, or Business Service Management overall is the people want to see a demo. This applies for customers, prospects, partners and new hires. So, my colleague Jon Haworth and I have put together an Operations Manager demo.

See what's new with the latest release of HP Performance Manager!

I'm not a big fan of using blogs to advertise products, but the latest release of HP Performance Manager has some pretty cool stuff that I think you should be aware of. 

Professional services firm improves collaboration using HP OM (success story)

A small professional services company was recently challenged with lack of visibility across disparate IT domains. By using HP Operations Center products like Operations Manager, SPIs or Smart Plug-Ins, Agents, and SiteScope, they were able to greatly improve collaboration among different groups within their IT organization.

Software Universe Recap: introducing Service Health Reporter, SiteScope iPhone application

I’m finally coming up for air after Software Universe last week. As always, it was a great event. A chance to meet with customers and partners, reconnect with colleagues I see only a few times a year (generally at similar events), and attend some great sessions on how people are pushing the limits of our solutions and achieving amazing results. This year 3500 people attended.

Telco company reduces number of IT monitoring groups by using HP OM (success story)

A global 500 telecommunications company was recently challenged with managing multiple monitoring teams for disparate IT domains. By using HP Operations Center products like Operations Manager, SPIs or Smart Plug-Ins, and SiteScope, they were able to reduce the amount of time spent diagnosing a typical IT problem by approximately 1 hour.

What customers are saying about Operations Manager! (customer success)

It's always nice to hear from our customers and how they are utilizing Operations Manager to the fullest.  Read the following real quotes from Operations Manager customers recently collected by an independent company.

Virtualization Management white paper

I just got back from an exciting week at VMworld. Many of my discussions in the booth focused around managing virtual environments, using some combination of vCenter, HP System Insight Manager, and HP Operations Manager with our Virtualization Smart Plug-In. Simplicity was a common theme as customers wanted a single console to manage as much of their infrastructure as possible- physical and virtual, servers, storage, and networks. We have a white paper that discusses converged monitoring, along with related topics.

From 2.5 hours to 25 hours. Poor collaboration leads to a long flight home.

A series of airline problems recently caused the time for me to return home to increase by a factor of 10. Could better software have improved the situation? How could this happen in perfect weather? How can all traces of a flight “disappear”? Could this happen to you?

Going, going, gone - don't miss this opportunity! Vivit roadshow next two weeks only!

Vivit roadshow around HP BTO software! Your chance to learn – at a deep technical level - more about Operations Center, Business Availability Center, and Network Management Center products. Five locales left – in Ohio, Illinois, Indiana, Michigan, and Wisconsin – over the next two weeks.  Register for one of these roadshow events NOW!  This is your chance to talk face-to-face with more technical people about BSM products like OpenView/Operations Manager, Real User Monitor, and Network Node Manager – and it won’t require any travel budget. 

Here is the agenda for each day:

- Overview of Operations Center, Business Availability Center, and Network Management Center product portfolios.

- Demo of how all of these products work together

- Deep dive into Operations Center products and how best to leverage this software in your environment

- Deep dive into Business Availability Center products and how best to leverage this software in your environment

- Deep dive into NNMi and how best to leverage this software in your environment

The sessions will be held in the following states on the following days:

- (Orrville) Ohio – April 21, 2010

- (Dearborn) Michigan – April 22, 2010 

- Wisconsin – April 27, 2010

- (Chicago) Illinois – April 28, 2010

- (Fishers) Indiana – April 29, 2010

Feel free to contact me if you have any further questions about this roadshow at

Free today at 1 pm ET? Don't miss this webinar! How to monitor your IT environment more efficiently!

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.

Hear first-hand how IBC is using HP Operations Center products like Operations Manager and Performance Manager to:

  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements

Register today and learn how you can streamline and make YOUR processes more efficient.

OH, IL, WI, IN, MI Operations Center Technical Roadshow - April 20th to April 29th - Don't miss it!

Ever wish you could talk face-to-face with more technical people about Operations Center and Network Management Center products? Don’t really have the time or budget to travel very far to do so?  Well, here is a great opportunity to meet and talk with technical experts on products like Operations Manager and NNMi – right in your background.

Vivit will be hosting a series of six (6) one-day sessions, where there will be a nice mix between presentations and Q&A sessions around these products.  The sessions will be held in the following states on the following days:

- (Columbus) Ohio – April 20, 2010

- (Orrville) Ohio – April 21, 2010

- (Dearborn) Michigan – April 22, 2010

- Wisconsin – April 27, 2010

- (Chicago) Illinois – April 28, 2010

 - (Fishers) Indiana – April 29, 2010

Feel free to contact me if you have any further questions about this roadshow at

Labels: agent| agentless| agentless monitoring| agents| automating operations management| automation| BES| BlackBerry Enterprise Server| CMDB| consolidate events| consolidated event| Consolidated Event and Performance Management| consolidated event management| Consolidated Management| correlate events| DDM| Discovery and Dependency Mapping| event console| event consolidation| event correlation| event management| Hewlett Packard| HP Network Node Manager| HP OMi| HP OpenView| HP Operations Center| HP Operations Manager| infrastructure management| infrastructure monitoring| IT dashboard| IT infrastructure management| IT infrastructure monitoring| IT management| manager of managers| managing IT| managing IT infrastructure| managing IT operations| monitoring| Network Management| Network Node Manager| NNM| NNMi| Norm Follett| OM| OMi| OML| OMU| OMU 9.0| OMW| OpenView| OpenView Operations| Operations Center| Operations Manager| Operations Manager i| Operations Manager on Linux| Operations Manager on Unix| Operations Manager on Windows| performance| Performance Agent| performance management| Performance Manager| performance monitoring| SiteScope| Smart Plug-in| Sonja Hickey| SPI| TBEC| Topology Based Event Correlation| topology-based event correlation| virtual server| virtual servers| virtual systems management| virtualization management| Virtualization SPI| virtualization sprawl| virtualization strategy| virtualizationation| virtualized environment| virtualized environments| Virtualized Infrastructure| Vivit

Learn how Independence Blue Cross reduced IT Operations costs

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.

Hear first-hand how IBC is using HP Operations Center products like Operations Manager, Performance Manager, and DDM in addition to agentless and agent-based data collection to:

  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements

Register today and learn how you can streamline and make YOUR processes more efficient.

Software Universe in Hamburg sneak preview

Software Universe is only five weeks away. We hold this event twice each year, alternating between a United States and European location. The upcoming event is in Hamburg at the Congress Centre Hamburg (CCH) from Wednesday, December 16th – Friday, December 18th 2009.

(If you missed our last Software Universe in Las Vegas, you can download some of the presentations here.)

I’m very excited about this year’s show, as it gives me a chance to connect with many European customers and colleagues, many of whom I have only “met” through email and phone calls. In addition, there are many interesting presentations. Some highlights* (based on their relevancy to managing IT infrastructure - both physical and virtual) include:

Wednesday December 16

16:00-16:45 Optimizing cost by automating your ITIL v3 processes
Jeroen Bronkhorst, Hewlett-Packard
17:00 - 17:45 “Monitoring ....inside the Cloud"
Vincenzo Asaro, Telecom Italia
18:00 - 18:45
Orchestrating Virtual Infrastructures with HP OO
Ralph Capasso, Hewlett-Packard

Thursday December 17

09:00 - 09:45
Automating operations management with HP Operations Orchestration
Ralph Capasso, Hewlett-Packard
09:00 - 09:45
HP management of VMware vSphere: How does VMware fit in with your HP Software Infrastructure?
Terry Lyons, VMware
10:00 - 10:45
The all new Operations Center licensing model: escaping the hardware bonds
Jon Haworth and Peter Crosby, Hewlett-Packard 
11:45 - 12:30 HP Operations Manager i: Best practices and lessons learned at CMT
Kai-Uwe Jensen, Hewlett-Packard
15:15 - 16:00 BTO Impact of Virtualization on IT Management
Dennis Corning, Hewlett-Packard
15:15 - 16:00 Operations Center, the road ahead
Norm Follett, Hewlett-Packard 
16:30 - 17:15 HP Operations Manager on Linux
Lillian Hull and Hans-Peter Schmollinger, Hewlett-Packard 
16:30 - 17:15
Capabilities in a Virtualized environment
Lutz Bartsch, Hewlett-Packard

Friday December 18

09:00 - 09:45 Virtualization SPI - VMware management plug-in for HP Operations Center
Jagannath Harish Gangaiah, Hewlett-Packard
11:45 - 12:30
HP Discovery and Dependency Mapping: a solution to regain control on your infrastructure
Thomas Wirtz, Hewlett-Packard
11:45 - 12:30 Integrated approach to monitoring and the challenges encountered and overcome
Mark Laird and Romain Maitret, Steria Ltd

* dates, times, and speakers subject to change

Hope to see you there.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group on LinkedIn.

Network Management Customer Success Story (webinar)

My colleague, Aruna Ravichandran, in Network Management Center Product Marketing, asked me to share information about  a customer webinar in which they describe their success in upgrading to NNMi. Since many Operations Bridges also manage networks in addition to the server infrastructure, I agreed. As an aside, OMi and NNMi share the same underlying technology in their respective causal engines.

Listen to this on-demand webinar with a customer working for a leading $15 Billion consumer manufacturing company. You will get the complete story on their upgrade to NNMi. The speaker focuses on the ROI he was able to demonstrate to his management to justify spending the time and resources to go through the upgrade process.

In this webinar, you will learn how the customer was able to:

  • Increase network availability from 97.5% to 99.98%

  • Reduce capital and operating costs by consolidating 5 servers down to 1

  • Increase operator efficiency and productivity by decreasing the time spent on L2/L3 escalations from 8 hours to 2 hours/day through automation

  • Enhance its disaster recovery solution with automated application synchronization


Here is the link to the recorded ROI webinar.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group onLinkedIn

Operations Manager 9.0 on Linux Now Available

I am excited to announce general availability of HP Operations Manager 9.0 on Linux! (That's me holding the media kit for OML.) Although Operations Manager has been able to monitor Linux system for years, this is the first version of Operations Manager that can run on a Linux server. This gives the increasing number of customers that have moved to Linux a way to standardize on that platform for all their monitoring needs.

This latest version of Operations Manager extends a 15-year tradition of innovation. It gives organizations the ability to reduce the cost of managing their increasingly complex IT environments by consolidating events into a central console and to speed the time to resolution by identifying the root cause of event storms.

As previously noted in this blog, HP is positioned in the “Leaders” quadrant in Gartner’s Magic Quadrant for IT Event Correlation and Analysis.  IT Event Correlation and Analysis software helps decrease mean time to repair and prioritize IT support by how much value it provides to business processes. You can manage agents and perform configuration exchange among Operations Manager management servers on Unix, Windows and now Linux.

While it is a new offering that allows customers to leverage industry standard hardware (x86-64) and Linux open source software, it also shares the same level of stability and robustness as its ancestor, Operations Manager on Unix.  We have taken a large step in convergence of Operations Manager functionality across different platforms and are convinced that customers will reap the benefits of this commonality including decreased training costs and lower development costs through re-use of common elements.

Judging from the volume of email and phone calls I’ve been receiving asking about availability of HP Operations Manager on Linux, I’m positive there will be a healthy demand for the newest member of the HP Operations Center family of products.

For HP Operations Center, Lillian Hull.

Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group onLinkedIn.

Analysis of HP announcement at VMworld (podcast)

At VMworld, HP announced its virtualization smart plug-in (SPI) for Operations Center. For companies using Operations Manager as the consolidated event and performance management console, this allows them to see events from VMware Virtual Center in the Operations Manager console.

The implications of the “Virtualization SPI” for business operations are significant. This means operators can manage all events, from both the physical and virtual infrastructure, through a single Operations Bridge. The virtualization team can focus on planning and strategy, leaving the tier 1 operators to manage events.

Dennis Corning, product marketing manager for virtualization, comments on the announcement in this podcast, which I recorded at VMworld.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group onLinkedIn.

Introducing Operations Manager on Linux

Thanks to Lillian Hull, Product Manager for Operations Manager on Linux for providing the background information and customer quotes for this blog post.
- Peter

HP Operations Manager has long had the ability to monitor Linux servers. We are now getting ready to release a version of Operations Manager that runs on Linux. This complements our existing Operations Manager on Windows (OMW) and Operations Manager on Unix (OMU).

Linux penguin

At HP Software Universe in June 2009, HP disclosed that Operations Manager on Linux was in external pre-release review (many software companies call this a beta program). Here is some of the feedback we received:

  • “This is the smoothest installation I’ve ever done.” 

  • “We downloaded OMU 8 polices and uploaded to OM Linux and verified they were viewable and editable in the new Administration UI.  These steps went without any problems.”

  • “For everything we tried, OM Linux is rock solid.”

Customers are moving to Linux for several reasons. The key drivers include: desire to standardize on a single platform, cost reduction, find an alternative to Windows, and leverage open source solutions including customizing them to meet specific domain-specific needs.

Giving customers the ability to run Operations Manager on Linux will complement HP’s support of Linux on HP Integrity servers and HP Proliant servers.

We have now successfully completed the external pre-release review phase of this program and are actively working towards general availability of this exciting new offering.

For HP Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps

Join the HP OpenView & Operations Management group onLinkedIn.

10 Reasons to upgrade to OMU 9.0 (podcast)

Here is a short podcast that I recorded with Lillian Hull, OMU product manager, on “10 reasons to upgrade to OMU 9.0”.

Listen to the podcast now (5:19).

For Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed @HPITOps

Innovation Week Part 6 - End-User Monitoring

When I hear about innovation, I think about a breakthrough product or a significant update in functionality. In marketing parlance, this means a new version number 8.x to 9.x, or maybe a major “dot” release 9.0 to 9.1. So, when my colleague Amy Feldman in Business Availability Center told me about big innovations in Real User Monitoring (RUM) version 8.02, I was obviously skeptical.

First, how does RUM relate to managing IT infrastructure? The VP of Operations is tasked with providing users an optimal level of performance and availability for the business services they consume. So, assessing these metrics from the end-user standpoint is critical for maintaining service level objectives.

HP offers two ways to do this: real user monitoring and synthetic user monitoring. The former monitors actual user performance while the later simulates user sessions from different geographies. Pulling alerts from these tools into your event console gives you early warning of end-user experience issues. In an era of cost reduction, this shifts monitoring to relatively inexpensive automated systems from the most expensive monitoring tools known - your customers calling to report problems or “fixing” their negative experience by taking their business elsewhere.

So, what is new and exciting in RUM 8.02?

  • The HP RUM probe is now supported on Windows and Linux Redhat5 64-bit. 

  • RUM now supports detailed transaction analysis for 7 different protocols including MsSQL, LDAP, MySQL, IMAP, POP3, SMTP, FTP and increased insights into non-web based applications.

  • Supports larger SiteScope deployments – increased monitor capacity per server (up to 16,000 monitors), simplified mass template deployment, easier way to manage SSL certificates, and other usability enhancements.

  • Expanded SiteScope monitor coverage – new platform support (NonStop, SolarisZones), added versions and new solutions templates allows you to expand SiteScope monitoring into new environments.

  • Expanded support for Business Process Monitor (BPM) – now supports VuGen 9.5 and Windows Vista.

  • BAC dashboard integrations
    1. Netuitive integration: enables integrating Netuitive predictive alerts into the BAC dashboard
    2. iPhone integration: enables viewing real-time status of applications and business services, via dashboard, directly on the iPhone

RUM screen

Not bad for a “minor” version.

For Operations Center, Peter Spielvogel.


Innovation Week Part 4 - Integration (podcast)

One universal challenge customers face is intergating disparate enterprise monitoring tools together. Rather than brag about how easy all the different parts of the HP Software portfolio fit together, I’ll share with you two recordings I made at HP Software Universe in June.

IIS logo Mike Halkovitch, HP Software Delivery Consultant at International Integrated Solutions speaks about his experience deploying HP Software products at various large and small customers. He works with the full spectrum of monitoring products including Business Availability Center for application monitoring, Operations Center for infrastructure monitoring, and Operations Orchestration for automating runbooks.

Mike says that the biggest business benefit is the ease of integrating all the products together and the ability to scale the solutions as customers’ needs grow. Of course, all this depends on defining the right objectives at the beginning of the process

Listen to Mike’s 2-minute podcast.

DirecTV logo Brent Miller, Manger of Enterprise Monitoring, Data Center Operations at DirecTV, had a similar story to tell, but from an end-user perspective. His main challenge is consolidating events from across the enterprise, correlating them, and performing root cause analysis.

DirecTV uses Business Availability Center, Operations Center, and Network Management Center. What he likes best about an all-HP management solution is the ease of integrating all the pieces together.

Listen to Brent’s 2-minute podcast.

Have you solved some major integration challenges lately?

For Operations Center, Peter Spielvogel.

Get the latest updates on our Twitter feed HPITOps.

Customer meeting summary - consolidated event console (Software Universe - Day 2)

Today was a packed day of sessions, roundtables, and demos in the solution center.

The highlight of the day was a breakfast meeting that Dennis Corning and I had with a customer. He works for a large services company, employing over 100,000 people. Their IT infrastructure is pretty typical: several silos of servers, each of them managed by a different enterprise console. One set of about 100 servers runs SAP and Oracle. Another set of 600 servers runs other business-critical applications. They also use parts of the BAC suite, including SiteScope and Business Process Monitoring.

The quick summary is that he is very unhappy with the current arrangement. He lacks visibility across the silos. His Operations Bridge runs 24x7 in a single room with large monitors on the wall. The operators perform event correlation manually, by looking at the screens and making their best guess on who is the right person to escalate to. The front-line operators generally lack the skills to diagnose and correct problems on their own.

But, there is hope. He is following the Consolidated Event and Performance Management prescription. They will be adding an OM console to monitor events from all the different domain managers. Once this monitoring infrastructure is in place, they will begin to replace the non-HP monitoring with HP agents. Next step is to remove the competing consoles. Along the way, they will start using the uCMDB to track all the infrastructure items to help with correlating infrastructure events to key business services.

Overall, a very strong meeting and another example of how companies are using OM to consolidate and correlate events across their enterprise to reduce the cost of monitoring their IT infrastructure while improving the quality of service.

There are a variety of Twitter accounts you can follow as well as the hashtag #HPSU09

HPITOps – Covers BSM, Operations, ITSM, ITFM and Network Management

HPSU09 – show logistics and other information




BTOCMO – HP BTO Chief Marketing Officer

For Operations Center, Peter Spielvogel


BSM incognito (Software Universe - Day 1)

What a great start to Software Universe. The keynotes were great, and the speech by Dick Hoyt on “Yes you can!” was inspirational.

I had the pleasure of moderating one of the customer roundtable discussions. The topic was Consolidated Event and Performance Management. Ten customers joined three HP product experts for a guided discussion about their concerns. The goal of these discussions is to provide a forum for customers to share best practices about how they are using HP products.

We started the session by listing all the topics that people wanted to discuss. My expectation was that we would spend our time discussing Operations Manager, given the track. To my surprise, we spend less than half the time on Operations Manager. The majority of the time we discussed uCMDB and discovery, monitoring applications with Business Availability Center, agentless monitoring with SiteScope, integrating events from Network Node Manager, and of course managing virtualization.

Interestingly, not once did anyone mention Business Service Management or BSM. What does this mean? My interpretation is that customers don’t buy BSM, they buy solutions for monitoring events, applications, or networks. But, vendors of these types of solutions better have ways to integrate all these events together and provide a unified view of the entire infrastructure and how they impact business services. Fortunately, HP provides such solutions, and based on the demos I observed, people are very impressed.

For Operations Center, Peter Spielvogel

OMi Webinar and Demo Now Available

Every time I speak to customers about consolidated event and performance management, they want to know HP’s vision. What does the end-state look like? How do all the pieces fit together to save my company money? How does an Operation Bridge drive efficiencies? How does OMi extend my existing monitoring infrastructure? Now, we have a recorded webinar that answers these questions.

In 25 minutes, Jon Haworth, one of the Product Marketing Managers for Operations Center will explain how to:

  • increase the efficiency of managing IT Operations

  • cut costs while improving quality of business services

  • speed the time to problem resolution

In addition, Dave Trout shows a short demo of topology-based event correlation in action, including how to:

  • filter events and identify root causes

  • use system health indicators and KPIs to summarize availability and performance

  • visualize configuration items in the context of business services

See the OMi webinar now.

For Operations Center, Peter Spielvogel.

BlackBerry Enterprise Server - Report from the RIM Wireless Enterprise Symposium

From the floor of RIM's Wireless Enterprise Symposium, Norm Follett reports... 

There is no sign of a recession in Orlando. As an attendee / presenter at Research in Motion’s 2009 Wireless Enterprise Symposium (WES) the sense of energy and camaraderie around the mobile professional who consider their Blackberry to be an extra appendage, reminds one of the pre dot bomb days.

BlackBerry Enterprise Server - heart of all BlackBerry deployments
The big message here is around the Blackberry Enterprise Server 5.0 (BES) and its enterprise-oriented features which advance the scalability, security, and usability of the mobile environment. For those not in the know, center to all Blackberry deployments is the Blackberry Enterprise Server, which drives the connectivity and communication across email and data storage services. Many carriers support this service internally to their backbones but call it Blackberry Internet Service (BIS). Regardless, it is the same application with a slightly different deployment model. The ability to view attachments with email, Project, PowerPoint, and view high-end video are among the ‘professional’ friendly features that Research in Motion is taunting as now being supported by BES 5.0. RIM is noting that they have over 100 deployments in production today of their new server (including themselves) and this is the most tested release they’ve ever done. The faithful seem duly impressed. RIM notes there currently are over 200,000 BES servers deployed around the world today.

Going Mobile
All this underscores the trend that all mobility companies and their providers are recognizing/pushing that the ‘handheld’ office is going prime time with businesses. It’s not just email anymore. Providing ‘business supporting services’ on your handheld is not just a cool thing, it will soon be a requirement. Being able to effectively manage and securely deliver data via the handheld is a must.

Business oriented application development, deployment and support is a big new thing as well. As Robin Bienfait, CIO of Blackberry and former head of AT&T Global services noted in a private ‘fireside’ chat for about 80 CxO types, “If you’re trying to figure out how to deploy and support apps on the handheld now, you’re behind. We want to help you catch up”. The takeaway here it that is not just the consumer apps that are taking off (Apple) but the business apps where the next push is coming. By the way, Blackberry clearly has an app developer friendly agenda with their own version of an App Store announced and a scheduled app developer oriented conference for the fall in the SF area. They are after their consumer share as well, not just the business apps.

HP’s presence here and associated announcements have legitimately created a buzz. At the same ‘fireside’ meeting (It was a picture of a fireplace in a PowerPoint slide), Paul Tsaparis CEO of HP Canada reinforced the two primary messages here, The ‘CloudPrint’ capability for the handheld and HP Operations Manager for the Blackberry Enterprise. Both of these are being well received with the “CloudPrint” being the sizzle and the Operations Manager being the substance (stole that, heard it more than once). Meaning, that seemingly to a person from the RIM executive team to the long line of visitors at the demo station, the solution goes right at the heart of the matter for the Blackberry heroes dispersed in far corners of Enterprises around the world….treating and managing the BES like a first class application on equal footing and of equal importance to other mission critical applications.

Managing the entire ecosystem is bigger than the sum of the parts
HP’s message here is simple, if you want to effectively manage and insure quality service to the lines of business your companies mobile services, you have to manage the entire ecosystem, not just the element provider (BES).  Not only does it seem to be hitting the mark with the Blackberry packing throngs of those that must support these sidearms for their companies, but the press seem to be grabbing on to it as there have been over 200 separate articles written as a result of the press release and other activities taking place this week.

For those that have done their share of booth duty, an interesting observation around the Operations Manager booth is that most of our conversations are around about 20 minutes long. People are digging in and really want to understand what they are seeing and how it can be applied. The show goers feature an interesting mix of about 65% CxO types with purchasing power making calls about their mobility services, and 30% of those who must do the lifting to support. The other 5% seem to be trying to sell something to the rest.

The Tipping Point
In the HP slot on the floor we have the CloudPrint service, Service Activator, Proliant servers and Operations Manager for the Blackberry Enterprise. For Operations Center, we’re demonstrating our OMi console consuming, correlating, and troubleshooting events related to Blackberry services across Exchange servers, Active Directory servers, databases, and Blackberry Enterprise Servers. Big lines and great conversations….

Today, Shane Robison, CTO of HP, delivers the keynote and then shares the stage with Jim Balsillie co-CEO of RIM. Malcolm Gladwell, author of Tipping Point is the next speaker in line. Feels like HP and RIM are pushing the tip over regarding enterprise mobility management at this event. And, by all account, people are getting it…and are trying to prepare for it. More on today’s activities later...

For Operations Center, Norm Follett.

Should Your CIO Share a Console With the Server Admin?

Dell recently issued a press release announcing its plans to launch an enterprise console that uses a single console vs. “up to 9 for HP”.

HP’s approach has been to provide role-based tools that are optimized for a specific functional area. Each of our tools shares information across related domains.

Let me make an analogy. If you are building an office building, do you want a single set of plans or ones that domain experts can use to make fast and accurate decisions? The structural engineers need to understand loads on beams and columns. Electricians need to determine how to place the conduits and wiring. Plumbers need to know where to place pipes and how to calculate pumping loads and pressures.

Although each ‘discipline’ has their own tools to plan their work (engineer, plumber, electrician) they also have VISIBILITY across what the other disciplines are doing - the shared information model. They can see enough to make sure that (e.g.) electrical wiring is not routed too close to water pipes, or that routings are not planned to go through parts of the building which are fire control areas etc. They can see what they need to know to be successful but they do not have the tools (or skills) to plan the building structure – they are focused on the areas for which they are responsible - the wiring or plumbing.

The point is, each discipline needs specialized information to do their job correctly. The same is true with our IT management products.

Operations Manager consolidates events from ALL domains and ANY vendor, both physical and virtual. This includes servers (from HP and other vendors), storage (from HP and other vendors), networks, applications, middleware, and end-user events and even business transactions. It provides a single pane of glass to understand and identify the root cause of IT problems and greatly reduce trouble shooting time. It delivers tremendous value to our 10,000+ customers. Many use Operations Manager to consolidate events from their S**, I**, and D*** hardware, running Windows or UNIX. The primary users are in the Operations Bridge (ITIL terminology) or Network Operations Center (NOC).

Fixing incidents is closely aligned with the Service Desk. So, HP Operations Manager can automatically open service tickets in HP Service Center or other ticketing products. The service desk has a different tracking paradigm, so they view the information through a more appropriate user interface.

HP servers come with the most complete set of instrumentation available. SIM, Insight Control, Insight Dynamics, Insight Orchestration allow customers to provision, manage, and troubleshoot their systems at a very granular level. The user interfaces are optimized for server administrators, as opposed to first line operators or IT service desk staff. Any event information flows to Operations Center which can use it to open service tickets, if necessary.

For executives (both IT and line of business) who might want to see everything and think a single console is appropriate, we have such a product for that market. Business Availability Center creates dashboards that show the status of Business Services, including the dollar volume of transactions, service levels, and other high-level metrics. While a single pane of glass to the IT infrastructure may sounds appealing at the surface, this audience does not care about the status of individual servers or network devices. They want to know whether their business services are meeting performance and availability targets. And yes, if a problem appears in this console, there are tools to diagnose problems, identify the root cause, and get that information to the experts who can fix them.

And, I have not even discussed our comprehensive suite of business service automation products (BSA). These too deliver specialized functionality and tightly integrate with their respective domains (Server Automation, Network Automation, Storage Essentials, Client Automation) and share information with related products (Operations Orchestration can automate virtually any IT process across any domain).

HP has been doing this for over 15 years. We lead the market - check out the reports from any of the major analyst firms.

How many consoles do you use to run your IT infrastructure (event management, ticketing, troubleshooting, executive dashboard)? What is the ideal number?

For Operations Center <>, Peter Spielvogel

Squeeze IT Management Costs Out with Consolidation, Automation

Network World had an interesting article today called “IT budget '09: Spending down, contingencies at the ready”. It shows some survey results about IT professionals’ spending forecasts. Interestingly, there is some optimism that smart IT spending can drive productivity improvements.

This mirrors the sentiment I hear in most of my conversations with customers. Everyone is looking to cut costs. But, many IT executives are open to making investments in their infrastructure, including management software, as long as they recoup their investment within a reasonable (or some might view as unreasonable) period of time. These days that is often six months. For some who are more patient, they might stretch this period to a year. During other (rosier) times, people might accept a 2-year payback period.

Tool consolidation is often one initiative that results in significant savings in a short time horizon. (Data center consolidation done properly can generate even larger savings, but this is generally a multi-year proposition.) In addition to the savings in software license costs by consolidating management tools, organizations often see reductions in training costs and improvements in efficiency as operators can focus their skills on learning one tool really well instead of gaining a superficial knowledge on a variety of consoles. Using a single vendor for all your IT infrastructure management also saves money on integration, as the individual components, at least in HP’s case, are pre-integrated.

Of course, one of the biggest potential savings in a tool consolidation is in applying automation to perform routine tasks. A global financial company saves over $4 million per year by automating only 22 IT processes, most of which take only five minutes or less to execute. For one database process, the savings is only a minute, but the operation happens 400,000 times per year.

How many routine tasks do your administrators complete each day? How long does each take? What does this cost you? What will you do about it?

For Operations Center, Peter Spielvogel.

Relaunching HP Infrastructure Software Blog

Welcome to the restart of the HP Infrastructure Software blog.


HP Infrastructure Software includes a wide variety of tools from element managers that provide granular control over every aspect of a server through enterprise managers that give business owners a way to manage business services.


The new bloggers include Dennis Corning, Jon Haworth, and Peter Spielvogel, all part of the Operations Center marketing team, within HP’s Business Service Management group.


We will address a variety of topics of interest for CIOs, IT Operations professionals, and the front-line personnel who keep corporate IT systems running. The goal is to discuss developments in this rapidly changing and increasing important area of IT.


For HP Operations Center, Peter Spielvogel.


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