Infrastructure Management Software Blog

Enhanced agentless monitoring of virtualized resources using HP SiteScope!

There is now extensive integration of HP SiteScope with HP Service Health Optimizer (SHO) and Service Health Reporter (SHR), which enables SHO/R to work on SiteScope data for purposes of capacity management/reporting. A long list of virtualization monitoring enhancements were recently introduced for that purpose ...

Q&A from the Service Intelligence Webinar

As part of the rollout of our Service Intelligence offerings, a webinar was presented that showcased our latest solutions - Service Health Reporter and Service Health Optimizer. The webcast included a demo and a discussion on the overall Operations Center portfolio.

Measure what matters. KPIs for IT Operations

IT Operations staff have measured what matters for decades. They have successfully used products such as HP Operations Center (and its predecessor HP OpenView Operations) to define metrics and track them to manage increasingly complex IT infrastructures. One challenge has been rolling up this data - connecting the information across disparate parts of the business so corporate and IT executives could manage holistically.

Update from Citrix Synergy show - virtualization management

Update from the show floor from John Lee and Rajkishore Govindu, two HP product experts, who are staffing the HP Software booth at Citrix Synergy. They are showing demos of how HP Operations Manager and our Citrix management solutions

Live - YouTube video showing how to monitor your virtualized environment!

Implemented some or all aspects of ITIL's "Service Operations" phase, but forgot to include monitoring of your virtualized resources?  And now you need to quickly bring monitoring of those ever-so-precious resources into your centralized monitoring environment?  Did you know that you can do just that with HP SiteScope - in a matter on minutes? Watch this YouTube video to learn more!

Director of Operations - what metrics and KPIs do you track?

We are conducting a research project on what metrics and key performance indicators (KPIs) people use most. Send in your response and see what your peers are doing. The survey will take about 2 minutes.

NNMi Support in SiteScope - broaden your ITIL Event Management capabilities! (demo)

Did you know that the recent release of SiteScope allows for integration between HP Network Node Manager i (NNMi) and HP SiteScope?  Now you can send events and reporting metrics to NNMi from SiteScope. See a demo of this new capability.

LDAP Support in SiteScope - Eliminate mundane, manually-intensive administrative tasks! (demo)

Did you know that HP SiteScope now has LDAP support?  Watch (via YouTube) and learn how this new feature allows IT Administrators to be more efficient and productive through automated user authentication during ITIL's "Access Management" processes!

Free Technical Webinar on Operations Agent 11.0, SiteScope 11.1, Performance Manager 9

Over the past six months, HP announced new functionality within the Operations Center portfolio to simplify your IT operations. In this session, we’ll review updates to Operations Manager 9, Performance Manager 9, and the Virtualization Smart Plug-In, while focusing on key innovations released in Operations Agent 11.0 and SiteScope 11.1. Register for this free VIVIT webinar.

HP Service Health Optimizer – “Business Aware” Capacity Management for the virtualized datacenter

HP Software has a comprehensive set of products to manage a Virtualized datacenter effectively. Customers who are already reaping the benefits of HP’s industry leading systems management products, such as Operations Manager, Performance Agents have a new arsenal in their toolkit now – HP Service Health Optimizer – a “Business Aware” Capacity Management, focused on virtualization.

HP SiteScope vs. “free” open source monitoring: Free is only free if your time is worth nothing

I have been receiving many inquiries recently from sales reps and partners about how to compete against open source IT management software. “How can we beat free?” is the typical lament. The answer, of course, is to look beyond the license and maintenance costs and consider the total cost of ownership, or TCO, over a three year period.

Virtualization Capacity Management – an emerging challenge

“Almost half of the workloads will be deployed in virtual environments by 2012”*

“Virtual Machine installed base to grow by 5x in 3 years between 2009 and 2012”*

“By 2012, there will be nearly 55M VMs”*

“Average number of VMs per server might explode to 75 by 2012”*

*Various sources, such as IDC, Gartner and Forrester


Pre-virtualization, server utilization was typically under 20%. Now, with virtualization, it's still less than 50%. What is preventing server admins from achieving higher utilization?



Agentless monitoring of virtualized resources using HP SiteScope - great new features!

Considering agentless monitoring for your virtualized resources, but need more robust features from currently available products in the marketplace?  HP SiteScope now has them ...

How can a Service Provider grow 50 percent annually without increasing headcount? (customer visit summary)

I recently had the opportunity to present to a mid-sized American Service Provider in our executive briefing center in Cupertino. They manage three datacenters spread geographically for better customer services as well as disaster recovery. Since their product is outsourced IT, maintaining high availability is their biggest challenge. With 50% annual growth, they want to know how to allow their rapidly growing business to run with minimal oversight.

SiteScope's new log analysis tool - increase your efficiency when monitoring your IT environment!

Implemented ITIL's problem management or maybe your own version of problem management?  I'm guessing it includes monitoring log files generated by your agentless monitoring tool, SiteScope.  Tired of it being such a manually-intensive process? of culling through thousands of logging lines trying to find that "needle in a haystack"?  Read this post to learn about SiteScope's new Log Analysis Tool, which helps you quickly monitor thousands of lines in log files - efficiently and productively!

Becoming a Cloud Champion to boost your career

I have gotten a bunch of calls and email about my earlier Cloud blog posts. A mix of colleagues and customers asking for clarification on what it means to be a “Cloud Champion.” Apparently I’m not the only one who sees Cloud as a great opportunity to make a big bet – on both improving your IT management and advancing your career.

How a German firm integrated HP BSM management tools into existing ITIL processes

Learn how SMA Solar Technology AG created a highly integrated IT environment with tools from HP to monitor its IT infrastructure and the IT services based on it.


HP Operations Agent 11.0 - What's new with this release

Did you know that a new version of the HP Operations Agent was recently released?  And that this isn't just a release of the Operations Agent, but really a release that combines the features of the HP Operations Agent, HP Performance Agent, and HP GlancePlus together - under one installer? Check out how this release of HP's Operation Agent helps you better address the needs and requirements of ITIL's Service Operations phase!

See what's new with the latest release of HP Performance Manager!

I'm not a big fan of using blogs to advertise products, but the latest release of HP Performance Manager has some pretty cool stuff that I think you should be aware of. 

Interesting ITIL discussion ... but was the key point missing?

I've been following a thread within an ITIL forum where a company is just starting to use incident and problem management processes and a thought struck me - does ITIL address the possibility of automation and "connecting the dots" when it comes to Incident and Problem Management?

Software Universe is next week. Learn about OMi, Automation, ITIL, BSM9, and best practices

Software Universe in Barcelona is next week. As always, there many exciting sessions related to managing IT infrastructure. Here is a list of sessions that readers of this blog may find interesting.


In addition, there will be some great demos of Operations Manager, Operations Manager i, along with integrations of these two products with other parts of the BTO portfolio. And, we will be announcing a new product that enhances our BSM9 solution.


If you are going to the show, please find me and I’ll buy you a beverage of your choice. Hope to see you in Barcelona.


Here is a list of all the relevant sessions.

Are IT organizations aligning with ITIL's Framework?

Last week I visited one of our customers and while I sat on the plane going home, it hit me that the IT group within this company was set up just like the ITIL framework.  A few minutes ago, after reviewing a customer's presentation for the upcoming HP Software Universe (in Barcelona), I couldn't help but notice that this organization, too, was set up along the lines of the ITIL framework.

Free today at 1 pm ET? Don't miss this webinar! How to monitor your IT environment more efficiently!

Join HP Software and Solutions for a live InformationWeek webcast with special guests Maryann Phillip, Director of Service Delivery at Independence Blue Cross (IBC), and Ken Herold, Practice Manager & Principal Architect with Melillo Consulting.

Hear first-hand how IBC is using HP Operations Center products like Operations Manager and Performance Manager to:

  • achieve profitable growth through enabling technologies

  • reduce costs by achieving a competitive cost structure

  • manage medical costs better -- through operational stability & improvements

Register today and learn how you can streamline and make YOUR processes more efficient.

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