On Wednesday, August 3, 2011, my co-authors Jon Haworth and Sonja Hickey joined me on The Bill Marlow show, a radio show focused on business innovations. Bill interviewed us for about half an hour, asking questions about the IT Operations Management book and how we came up with some of the insights in the book.
You can listen to a recording of the episode here - and perhaps gain some additional color beyond what’s in the book.
For HP Operations Center, Peter Spielvogel.
Thank you to everyone that has purchased our IT Operations Management book (www.itopsbook.com). I will be appearing on The Bill Marlow Show (http://www.thebillmarlowshow.com) along with my co-authors Jon Haworth and Sonja Hickey on Wednesday August 3 at 10AM Eastern time.
As a special promotion to readers of this blog, you can download a FREE copy of the ebook version at www.hpitopsbook.com.
IT Operations Management is a complex discipline. It had become even more challenging over the past few years with the advent of virtualization and cloud computing. While you can read 1000-page user manuals, dry text books, or ITIL training materials, it has been hard to find a good high-level overview of best practices for managing your IT infrastructure - until now!
How can a Service Provider grow 50 percent annually without increasing headcount? (customer visit summary)
I recently had the opportunity to present to a mid-sized American Service Provider in our executive briefing center in Cupertino. They manage three datacenters spread geographically for better customer services as well as disaster recovery. Since their product is outsourced IT, maintaining high availability is their biggest challenge. With 50% annual growth, they want to know how to allow their rapidly growing business to run with minimal oversight.