Infrastructure Management Software Blog

BSM Webinar on the Benefits of Service Intelligen​ce -- Register Today!

Mark your calendars!  On August 25th, join Vivit and HP to learn about the new products inside HP’s Service Intelligence portfolio.  In this webinar, we will discuss why organizations need service intelligence to power agility and cost savings in their ever-changing, virtual environments. 


See how you can overcome the challenges of capacity management in your complex environment by using intelligence to identify ways to improve the utilization of your infrastructure – all while maintaining your service levels.  You will also learn how you can optimize business services by implementing a cross-domain reporting tool to gather metrics across servers and applications.


Don’t wait!  Join Scott Edwards and Peter Spielvogel on August 25th and see us demonstrate how you can convert data into knowledge with HP Service Intelligence. 


And, when you register, you’ll be eligible to win an HP TouchPad!


To register, go to

Radio interview on IT Operations Management book (recording)

On Wednesday, August 3, 2011, my co-authors Jon Haworth and Sonja Hickey joined me on The Bill Marlow show, a radio show focused on business innovations. Bill interviewed us for about half an hour, asking questions about the IT Operations Management book and how we came up with some of the insights in the book.


Listen to internet radio with The Bill Marlow Show on Blog Talk Radio


You can listen to a recording of the episode here - and perhaps gain some additional color beyond what’s in the book.


For HP Operations Center, Peter Spielvogel.


IT Operations Management book promotion radio interview and free ebook offer

Thank you to everyone that has purchased our IT Operations Management book ( I will be appearing on The Bill Marlow Show ( along with my co-authors Jon Haworth and Sonja Hickey on Wednesday August 3 at 10AM Eastern time.


As a special promotion to readers of this blog, you can download a FREE copy of the ebook version at

Enhanced agentless monitoring of virtualized resources using HP SiteScope!

There is now extensive integration of HP SiteScope with HP Service Health Optimizer (SHO) and Service Health Reporter (SHR), which enables SHO/R to work on SiteScope data for purposes of capacity management/reporting. A long list of virtualization monitoring enhancements were recently introduced for that purpose ...

Baptist Memorial Health's joint use of HP Operations Manager and xMatters (free webinar)

Attend this webnar, being presented by Brandy Reid from Baptist Memorial, where she will discuss the synergies between HP Operations Manager and the relevance engine from xMatters and how Baptist Memorial now resolves incidents in a matter of minutes versus what used to take up to 60 minutes.

SiteScope Mobile Application Now Available For Android Market

Want to know about infrastructure availability issues before your end users do? If you're already reaping the benefits of HP SiteScope, the HP SiteScope Android application is the next logical step for you!

SiteScope user shares his experience managing over 10,000 servers

A guest post from Will Gillen, a SiteScope user with about 10 years of experience with the product. He currently manages over 10,000 servers, 16,000 URLs and about 200,000 total monitors. 

Re-instating High Availaibility (HA) solution for HP SiteScope

Per popular customer demand, we are re-instating the old HA solution for SiteScope. Read on to learn more ...

Configuring Key Performance Indicators (KPIs) for BSM With Ease

In this day and age, the amount of information may seem insurmountable. The size of IT infrastructures is constantly growing and frequently changing. The need to manage and monitor it all is greater than ever. HP BSM (Business Service Management) is the best solution available to overcome such a task.

In BSM, to see results, it all starts with the configuration. And when you get down to the screws and bolts, it all comes down to CIs and indicators. This article focuses on the KPI configuration. Configuring many KPIs can be an exhausting and tedious task. But it doesn't have to be.

Meet the Experts session for Performance Manager 9.0 (live demo and Q&A)

We’ve scheduled a  'Meet the Experts' session for Performance Manager 9.0 


Date: Wednesday, July 6, 2011

Length: 90 minutes
Time: 08:00 PT / 11:00 ET / 17:00 CET


This session introduces the new release of Performance Manager 9.0, and showcases its features and enhancements with a detailed demonstration followed by a Q&A session.


Important new features include the Diagnostic View which provides powerful options for faster root cause analysis, Real Time graphs, Integration with SiteScope 11.00, AD based Authentication etc. 


Here's the link to register for the event -


For HP Operations Center, Peter Spielvogel.


Get More Mileage Out of BTO Products by Integrating Them with a Universal Log Management Solution

In second week of June, I was at HP DISCOVER 2011 in Las Vegas and I had the privilege of meeting many BTO customers. The week was packed with many customer meetings, 3 sessions and a keynote demo which I will talk about later. My sessions were about sharing the information across Security Operation Center (SOC) and Network Operation Center (NOC). Every customer in the room agreed that they could use some security background to do better analysis on alerts coming up on BTO products like OM, NNM and OMi.

Newly released Infrastructure SPI 2.0 for agent-based monitoring of your IT environment!

The HP Operations Smart Plug-ins for Infrastructure 2.0 released in June 2011 brings a whole gamut of new features to provide comprehensive monitoring of your IT Infrastructure.

Administrative burden for Ops tools, the hidden cost

Super advanced tools that claim to automate and optimize front line operations tasks are great, but how much effort do you have to expend to configure and maintain them in dynamic environments? What happens when the costs of admin exceed the benefits gained?

Q&A from the Service Intelligence Webinar

As part of the rollout of our Service Intelligence offerings, a webinar was presented that showcased our latest solutions - Service Health Reporter and Service Health Optimizer. The webcast included a demo and a discussion on the overall Operations Center portfolio.

Agent-Based Monitoring is NOT the only way to get CIs into the Run-time Service Model

Think that the only way to feed information into HP’s Run-time Service Model (RtSM) is via agents?  The answer is “No”.  This is also possible via agentless monitoring …

Demo of Service Intelligence portfolio tomorrow: Service Health Optimizer, Service Health Reporter

Last chance to register for a free webinar on Service Intelligence. We'll show demos of Service Health Optimizer and Service Health Reporter and how they help you get more performance and higher availablity out of your virtualized IT environment.


Register now:

HP Discover: Operations Center Roadmap session - Day 4

The Operations Center Roadmap presentation is always one of the most highly anticipated sessions of the show. It is one of the few times where we discuss the product direction in a public (or semi-public) format.

HP Discover: Customer meeting summaries - Day 3, 4

One attraction for customers that attend HP Discover is the opportunity to schedule individual meetings with product experts. These meetings tend to be open and honest discussions about where customers want to go with their infrastructure or business service monitoring and how HP can help them on that journey. The latter is where we have a great advantage in the market with our innovative and integrated business service management solutions.

HP Discover: partner management appliance- Day 2

A guest post from Judy DePuy, who is one of the people at HP who helps manage partner relationships.

- Peter


I just attended a fabulous get-together at the V Bar at the Venetian Hotel in Las Vegas, where we are holding HP Discover this year. The hosts of the event were CT Consultants, one of our Canadian Partners, and Arrow, one of HP’s leading distributors.

HP Discover: Customer Roundtables Summary - Day 3

One of my favorite parts of HP Discover is hosting the Customer Roundtable discussions. For those of you who have not participated in these sessions, it is when a group of customers get together with some HP experts (typically from Product Management, Technical Marketing, R&D, and/or Product Marketing) and have a discussion. What I like best about the customer roundtables is that they are completely unstructured; every discussion is different, based on the composition of participants.

HP Discover: Software keynote summary: innovation- Day 2

While the main stage presentations on Monday focused on high-level strategy, Tuesday’s keynotes were more tactical, showcasing innovations across the hardware and software portfolio. The thing that came together for me and many others I spoke to was how complementary the hardware and software presentations were. Both focused on solving one of the big challenges customers face today: how to deliver new business services more efficiently.

HP Discover: Main stage summary - Day 1

The IT Performance Suite (ITPS) was a common topic of conversation among customers, partners, and peers during the week. Most of my discussions focused on how ITPS used metrics collected by the products in the Operations Center portfolio, such as Operations Manager, SiteScope, Performance Manager, and our Smart Plug-Ins. The short answer is that the Operations Center metrics rolls up and ITPS combines it with other metrics from other parts of the portfolio to provide executives with a complete picture of how their business is running.

HP Discover: Customer Advisory Board summary - Day 0

I arrived a day early to HP Discover (Sunday rather than Monday) to participate in our Customer Advisory Board (CAB) meetings. For those of you not familiar with the role of the Customer Advisory Board, it is to solicit input from a select group of power users of our products. This CAB focused on users of our Business Service Management (BSM) solutions, which include Operations Center, Business Availability Center, and Network Management Center.

Service Intelligence at HP Discover

We will have many opportunities to learn about Service Intelligence at HP Discover. You can attend sessions, see demos on the show floor, or schedule meetings with experts to discuss your specific neeeds.

Overcome key capacity management challenges with service intelligence - free webinar

To gain the agility and cost advantages from virtualization and cloud computing, organizations must be able to combine historical and current infrastructure performance data with usage forecasts.  That ability enables IT to visualize, optimize, and plan workload placement and future infrastructure investments. The dynamic relationships in a complex IT environment, however,  means that correlating and mapping physical, virtual, and cloud-based elements is beyond the realm of human judgment and spreadsheets. It requires business service intelligence.


Attend a free webinar on Service Intelligence to see HP's exciting new offerings in this area.


Measure what matters. KPIs for IT Operations

IT Operations staff have measured what matters for decades. They have successfully used products such as HP Operations Center (and its predecessor HP OpenView Operations) to define metrics and track them to manage increasingly complex IT infrastructures. One challenge has been rolling up this data - connecting the information across disparate parts of the business so corporate and IT executives could manage holistically.

DreamWorks Animation shares its virtualization and cloud expertise at HP Discover

At HP Discover, Ryan Granard, Director IT Infrastructure at DreamWorks Animation, and I will deliver session 4562 on Friday June 10 at 11:00AM.

DreamWorks takes virtualization to the next level:
Best practices for building and managing a private cloud


You will learn how they harnessed 55 million render hours to create the visual magic behind Kung Fu Panda 2 and their other hit films.

HP Discover new product sneak preview

If you are attending HP Discover, make sure to have your sales rep take you into the Innovation Zone. We will be showing an exciting new product that ...

HP Discover keynote sessions and live analysis - free

For those people that are unable to make it to Las Vegas, we are excited to offer a web-only software event on June 7 and June 8. Each day we will host 2 hours of exclusive media coverage, which will include General Session keynote presentations, customer and executive interviews, and live commentary. Customers, partners and employees are all invited to attend this free event. Register now at To view the agenda, click here.

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