On Wednesday, August 3, 2011, my co-authors Jon Haworth and Sonja Hickey joined me on The Bill Marlow show, a radio show focused on business innovations. Bill interviewed us for about half an hour, asking questions about the IT Operations Management book and how we came up with some of the insights in the book.
You can listen to a recording of the episode here - and perhaps gain some additional color beyond what’s in the book.
For HP Operations Center, Peter Spielvogel.