Infrastructure Management Software Blog

Professional services firm improves collaboration using HP OM (success story)

A small professional services company was having difficulty managing multiple IT monitoring teams, which caused a lack of visibility across different IT domains.  They were monitoring anywhere more than 10,000 infrastructure components, comprising of heterogeneous servers (Linux, Windows, Unix – both physical and virtual), network devices, and databases.  In order to solve their problems, they started using HP Operations Manager, Smart Plug-Ins or SPIs, Agents, and SiteScope from HP’s Operations Center product line.


By using these products, this company increased availability of their business services, reduced the number of separate monitoring teams, and improved collaboration among different groups within IT.   Numbers tell it all.  An added benefit was the reduction in downtime costs anywhere from 1% to 10%.  The overall impression of the HP Operations Center products they used? Their IT Director said:


“HP Operations Center increased visibility of degrading services (outage avoidance) by applying proactive measures.”


Learn more about other benefits this large telecommunications company achieved by reading the entire case study.  There are also great stats on reduced MTTR, reduced OpEx, and reduced amounts of time spent diagnosing problems - to get a better feel for how many HP  customers are benefiting from the use of HP Operations Center products.


This is the sixth of an ongoing series of posts that will talk about the TechValidate survey results.  Stay tuned for more!


For HP Operations Center, Sonja Hickey.

Get the latest updates on our Twitter feed @HPITOps

Join the HP BTO Software User Group on LinkedIn

Leave a Comment

We encourage you to share your comments on this post. Comments are moderated and will be reviewed
and posted as promptly as possible during regular business hours

To ensure your comment is published, be sure to follow the Community Guidelines.

Be sure to enter a unique name. You can't reuse a name that's already in use.
Be sure to enter a unique email address. You can't reuse an email address that's already in use.
Type the characters you see in the picture above.Type the words you hear.
Showing results for 
Search instead for 
Do you mean 
About the Author
Sonja is a Product Marketing Manager for the HP Software Operations Center portfolio of products. She has 19 years of product marketing, pro...

Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.