Service intelligence refers to the value-added layer that allows line of business and IT to focus on business services rather than the underlying environment. While IT domain owners have long had the ability to report on the availability and performance of their domains, IT executives now need to report on overall service health, across multiple technology silos that are involved in delivering critical business services.
To gain the agility and cost advantages from virtualization and cloud computing, organizations must be able to combine historical and current infrastructure performance data with usage forecasts. That ability enables IT to visualize, optimize, and plan workload placement and future infrastructure investments. The dynamic relationships in a complex IT environment, however, means that correlating and mapping physical, virtual, and cloud-based elements is beyond the realm of human judgment and spreadsheets. It requires business service intelligence.
Attend a free webinar in which my colleague Rajkishore Govindu and I will present about Service Intelligence.
Date: Wednesday June 15, 2011
Time: 1PM Eastern time / 12noon Central / 10AM Pacific
In the webinar, you will:
- Learn how service intelligence powers agility and cost savings
- Find out how to overcome the challenges of capacity management in dynamic, heterogeneous environments.
- Identify ways to improve the utilization of your IT infrastructure while maintaining service levels
- See a demo of HP’s newest service intelligence products, including Service Health Optimizer
Register at www.hp.com/go/serviceintelligencewebcast
For HP Operations Center, Peter Spielvogel.