HP Discover: Customer meeting summaries - Day 3, 4

One attraction for customers that attend HP Discover is the opportunity to schedule individual meetings with product experts. For those of us in product marketing and our counterparts in product management and R&D, this is typically what fills our calendars. It is also a very fun and exciting part of the show - the chance to learn about specific business problems and how our products solve those problems - or don’t.

 

These meetings tend to be open and honest discussions about where customers want to go with their business service or infrastructure monitoring and how HP can help them on that journey. We occasionally must help them navigate their own political challenges with data that demonstrates their value to their organizations. Generally, we talk about monitoring - either at the infrastructure level or one step up at the business service level. The latter is where we have a great advantage in the market with our innovative and integrated business service management solutions.

 

I had the chance to meet with several customers. To protect their identities and any specific challenges we discussed, I will keep the summaries very high level.

 

A large manufacturer was focused on application monitoring and wanted to bring in the infrastructure to better isolate the root cause of IT incidents. Operations Manager i and the Run-time Service Model was the answer.

 

An energy company wanted to know how to fit all the individual pieces they had purchased together. This was an example of the fully integrated BSM 9 platform.

 

A consumer products company was looking to integrate a siloed monitoring program to reduce the time it took to troubleshoot problems and scale as they made acquisitions.

 

A financial company was looking to integrate their configuration management database (CMDB) with their monitoring (Operations Manager) so they could leverage topology-based event correlation (in Operations Manager i).

 

The environment, venue, and lack of PowerPoint slides in these meetings tend to produce really good discussions with very specific follow up items. In fact, the only computer use in these customer meetings was to show some demos of our latest products in the Service Intelligence part of our portfolio.

 

For HP Operations Center, Peter Spielvogel.

 

Read our book on IT Operations Management: Managing Your IT Infrastructure in the Age of Complexity.

www.itopsbook.com

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About the Author
Peter leads Product Marketing for the HP Software Operations Center (formerly OpenView Operations) portfolio of products. He has helped comp...


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