To Tweet or Not to Tweet

A number of milestones have passed recently. Youtube turned 5, Facebook has 400 million members and location based services provider FourSquare.com turned 1. The information explosion is continuing, but it almost seems as if it’s moving or shifting. There has been a big push for Cloud services for a while, but it hasn't really taken off - at least not as much as the industry would have us believe.

 

But this all pales into insignificance with Twitter barreling toward nearly 20 million tweets by the end of this month. The popularity of Twitter has grown significantly, especially on the back of business and more recently celebrity use. Kim Kardashian, Lady Gaga are on a list of celebrity twitterists/tweople/twitterers, topped by Ashton Kutcher with over 4.5 million followers. With this growth in popularity, have come a number of more interesting events relating to tweets.

 

A lot has happened in the Tweetspace, NBA players have been fined, politicians have created problems for their respective parties, comedians have been sacked, people have sent bomb threats, and activists have become organised.  This leads me to ask the question: when is web 2.0 or enterprise 2.0 content a record?

 

If people are able to be fined, sacked, or have job offers revoked, then at what point will those people potentially take it to court. And if they do take it to court, how do you prove that they are the sender, or that the content even existed. In the latter, Yahoo and Google have policies that include the destruction of your data upon the cancellation of your account. Is it Google's responsibility to keep your emails that may be related to a court case? Should Twitter be legally responsible for the placement of legal hold on certain related tweets? Is it the creator or another party's responsibility to ensure the content is appropriately captured?

 

I don't think I have the legal nous to answer these questions, but as a person with records experience, would I prefer to know that I have it under control, rather than leaving it up to chance? These emails/tweets/facebook posts should all be captured and stored in a way that ensures my company/entity can defend itself in court, and meet all compliance requirements relating to digital media. NSW government agencies (most populous state in Australia) have set out guidelines for records management when it relates to digital media, and makes reference to social networking and web 2.0 content.

 

So with thousands of individuals and businesses joining the social networking revolution and more and more of us being encouraged to get involved, wouldn't it be nice if there was a simple way to ensure that at least the content you are looking for can be managed as a record. Well there is, and this wouldn't be the HP TRIM blog if there wasn't a gratuitous plug.

 

Imagine all of your tweets and other web 2.0 content automatically ending up in a secure records repository, while still being available for the user base in your corporate SharePoint deployment.

 

Keep an eye out here for a future update showing how to do just that with HP TRIM.

 

K.out

 

Follow me on Twitter @thattrimguy
Check us out on facebook http://www.facebook.com/pages/HP-TRIM-Records-Management/243858313043

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