Ping (ICMP) settings are reset to the Global Defaults (872 Views)
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Super Advisor
ehuang
Posts: 313
Registered: ‎11-20-2006
Message 1 of 13 (872 Views)

Ping (ICMP) settings are reset to the Global Defaults

I am wondering what makes the "Ping (IMCP) settings" reset to the global default.

 

I have some different settings on a few servers, but I noticed they are all reset to use the default global values (Timeout and Retries) some time. Why thoes value won't stay?

 

Thank you. 

Advisor
Sandndan
Posts: 21
Registered: ‎01-18-2013
Message 2 of 13 (784 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

Hi,

 

I have the same problem.

Tried to change the globalsettings.prop and globalsettings.prop.bkp file, located in C:\program files\hp\systems insight manager\config

If I reboot the HP IC Server, the globalsettings.prop.bkp file is unchanged, but the globalsettings.prop file is reseted to default.

 

In the globalsettings.tpl I didn't find an option fpr ICMP settings.

 

Any idea?

 

regards

Danny

Advisor
Sandndan
Posts: 21
Registered: ‎01-18-2013
Message 3 of 13 (782 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

[ Edited ]

Found it:

 

there is another file named: globalsettingsupd.tpl

 

Template File for Updates?!

 

There is an entry to reset the ICMP setting to 2 seconds.

Trusted Contributor
Tushar Bajpai
Posts: 138
Registered: ‎03-18-2009
Message 4 of 13 (772 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

There are 2 files globalsettings.tpl and globalsettingsupd.tpl, during installation they get merged into one property file.

 

 

if it helped, award me Kudos or Points. Thanks :)

\T Bajpai
HP Employee

Advisor
Sandndan
Posts: 21
Registered: ‎01-18-2013
Message 5 of 13 (764 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

during installation?

If I restart the HPIC server, the settings will be reseted, too. If I make changes in the globalsettingsupd.tpl file, it works.

 

It makes no odds doing changes in the webinterface of HPIC as well as directly in the globalsettings.tpl, everytime I reboot the server, the globalsettingsupd.tpl will override the changes I've done.

 

Can we fix it, so we can change settings persistent in the webinterface?

 

/Danny

Trusted Contributor
Tushar Bajpai
Posts: 138
Registered: ‎03-18-2009
Message 6 of 13 (758 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

One should use GlobalSettings.properties file for any user defined changed. changes are not supposed to be made in *.tpl file.

 

GlobalSettings.properties = GlobalSettings.tpl + GlobalSettingsupd.tpl

if it helped, award me Kudos or Points. Thanks :)

\T Bajpai
HP Employee

Advisor
Sandndan
Posts: 21
Registered: ‎01-18-2013
Message 7 of 13 (752 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

Ok, I understand.

 

But something is going wrong. The problem exist since the installation of the HPIC 7.1 Hotfix Kit.

 

Whatever I do, it doesn't make any difference wether I change something by the webinterface or directly in the globalsettings.prop. Every time I reboot the HPIC server, it will create a new globalsettings.prop from GlobalSettings.tpl + GlobalSettingsupd.tpl.


e.g.:

1. changing the IcmpTimeout from default "2" to "30" in the webinterface

2. verifying the change in globalsettings.props --> change ok. IcmpTimeout = 30 (in globalsettings.props)

3. rebooting the server

4. opening globalsettings.props --> IcmpTimeout = 2

 

We have three HPIC server and the problem exists on every of the three server since the hotfix update.

 

/Danny

 

 

Trusted Contributor
Tushar Bajpai
Posts: 138
Registered: ‎03-18-2009
Message 8 of 13 (748 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

Thanks for the update, i will get back to you on this.

if it helped, award me Kudos or Points. Thanks :)

\T Bajpai
HP Employee

Trusted Contributor
Tushar Bajpai
Posts: 138
Registered: ‎03-18-2009
Message 9 of 13 (735 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

Can you please share the version of HPSIM that you are using, the issue was observed in HPSIM 7.1 and was fixed in HPSIM 7.1 U2. In case it is HPSIM 7.1, install the latest hotfix.

if it helped, award me Kudos or Points. Thanks :)

\T Bajpai
HP Employee

Advisor
Sandndan
Posts: 21
Registered: ‎01-18-2013
Message 10 of 13 (732 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

Hi,

here is the extract of the version, we are using:

 

Central management server: 

     Hostname:  ************ 

     Operating system:  Windows Server 2008 R2 

     Version:  Systems Insight Manager 7.1.0 - Windows 

     Build version:  C.07.01.00.00 

     Build date:  2012-06-06 17:20 

     Patches: 

HOTFIX71_001.jar Mittwoch, 29.08.2012, 12:54 MESZ

HOTFIX71_002.jar Mittwoch, 29.08.2012, 12:55 MESZ

HOTFIX71_003.jar Mittwoch, 29.08.2012, 12:55 MESZ

HOTFIX71_004.jar Mittwoch, 29.08.2012, 12:55 MESZ

HOTFIX71_005.jar Mittwoch, 29.08.2012, 12:57 MESZ

HOTFIX71_006.jar Mittwoch, 29.08.2012, 12:57 MESZ

HOTFIX71_007.jar Mittwoch, 29.08.2012, 12:57 MESZ

HOTFIX71_008.jar Mittwoch, 29.08.2012, 13:03 MESZ

HOTFIX71_009.jar Mittwoch, 29.08.2012, 13:04 MESZ

HOTFIX71_010.jar Mittwoch, 29.08.2012, 13:04 MESZ

HOTFIX71_011.jar Mittwoch, 29.08.2012, 13:04 MESZ

HOTFIX71_012.jar Mittwoch, 29.08.2012, 13:04 MESZ

HOTFIX71_013.jar Mittwoch, 29.08.2012, 13:04 MESZ

HOTFIX71_014.jar Mittwoch, 29.08.2012, 13:05 MESZ

HOTFIX71_015.jar Mittwoch, 29.08.2012, 13:05 MESZ

HOTFIX71_016.jar Mittwoch, 29.08.2012, 13:05 MESZ

HOTFIX71_017.jar Mittwoch, 29.08.2012, 13:05 MESZ

HOTFIX71_018.jar Mittwoch, 29.08.2012, 13:05 MESZ

HOTFIX71_019.jar Mittwoch, 29.08.2012, 13:06 MESZ

HOTFIX71_020.jar Mittwoch, 12.09.2012, 16:17 MESZ

HOTFIX71_021.jar Mittwoch, 12.09.2012, 16:17 MESZ

HOTFIX71_022.jar Mittwoch, 12.09.2012, 16:18 MESZ

HOTFIX71_023.jar Donnerstag, 13.09.2012, 19:59 MESZ

HOTFIX71_024.jar Donnerstag, 20.09.2012, 21:37 MESZ

HOTFIX71_025.jar Donnerstag, 27.09.2012, 22:41 MESZ

HOTFIX71_026.jar Donnerstag, 04.10.2012, 21:02 MESZ

HOTFIX71_027.jar Samstag, 06.10.2012, 16:55 MESZ

HOTFIX71_028.jar Dienstag, 20.11.2012, 16:36 MEZ

 

User name:  **************** 

 

It seems we have not the update2 version, have we?

 

By the way I can tell you, that our HPIC service restarts every day. So every day a new globalsettings.prop will be created from globalssettings.tpl and globalsettingsupd.tpl

 

thank you for your efforts

Danny

Trusted Contributor
Tushar Bajpai
Posts: 138
Registered: ‎03-18-2009
Message 11 of 13 (720 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

Thanks for the details, you have HPSIM 7.1 u2 installed already with all latest updates shipped till now.

It is strange that globalsettings.properties are getting recreated everytime you restart the HPIC server.

 

Please raise a case, so that we can help you more on this.

if it helped, award me Kudos or Points. Thanks :)

\T Bajpai
HP Employee

Occasional Advisor
Bruniche
Posts: 10
Registered: ‎12-26-2012
Message 12 of 13 (693 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

Any news on this issue ?

Advisor
Sandndan
Posts: 21
Registered: ‎01-18-2013
Message 13 of 13 (683 Views)

Re: Ping (ICMP) settings are reset to the Global Defaults

No.

 

We changed the entry in the globalsettingsupd.tpl. Now it works (for a while). But it is just a workaround.

 

I didnt find any option to open asupport ticket. Unfortunally we haven't any support contracts for HPIC.

 

regards

Danny

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