Re: Multiple Software Update tasks are hung (193 Views)
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Advisor
Chris_Coates
Posts: 26
Registered: ‎08-30-2010
Message 1 of 6 (243 Views)

Multiple Software Update tasks are hung

When I look under Major events, I have 6 software Update Tasks, some a year old, that show as in progress. If I look under Major Events they show as being in progress and I cannot delete them. I am unable to locate where they are in Tasks to kill them The server, running 7.2, has been rebooted and SIM even upgraded but they remain. How do I kil them? Thanks

 

Trusted Contributor
Andrew_Haak
Posts: 464
Registered: ‎09-13-2013
Message 2 of 6 (229 Views)

Re: Multiple Software Update tasks are hung

[ Edited ]
Hello Chris,

You could try a commandline option like mxtask -r to remove the task using the name of the task. I don't know if that works but could give it a go.

Kind regards,

Andrew
Kind regards,

Andrew
Advisor
Chris_Coates
Posts: 26
Registered: ‎08-30-2010
Message 3 of 6 (219 Views)

Re: Multiple Software Update tasks are hung

I do not see it under Tasks, so I cannot kill it. It shows up under Major Events.

See attached

Trusted Contributor
Andrew_Haak
Posts: 464
Registered: ‎09-13-2013
Message 4 of 6 (209 Views)

Re: Multiple Software Update tasks are hung

Hello again,

 

If you delete the otter system i'dd asume all jobs associated with that system would also be deleted. Than readd the system and see what happens.

 

Kind regards,

 

Andrew

Kind regards,

Andrew
Advisor
Chris_Coates
Posts: 26
Registered: ‎08-30-2010
Message 5 of 6 (202 Views)

Re: Multiple Software Update tasks are hung

Since Otter is the SIM server, SIM wont let me delete it. I tried from the command line and from the SIM interface

Trusted Contributor
Andrew_Haak
Posts: 464
Registered: ‎09-13-2013
Message 6 of 6 (193 Views)

Re: Multiple Software Update tasks are hung

Hello Chris,

 

that could also be a database problem, you could check if you have database problems. Make a backup of your sql database and run the following commanc : mxconcigrepo -c

 

this should do a check of the SIM database

 

Kind regards,

 

Andrew

Kind regards,

Andrew
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