08-30-2013 04:13 AM - edited 08-31-2013 02:03 PM
Is it compulsary to buy HP SIM support pack from HP if I want to install latest HP SIM.
Is HP SIM free if i am using HP hardware but dont have a support pack ?
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09-01-2013 04:45 AM
Customers will be supported for HP Systems Insight Manager if they have one of the following for the applicable server:
- A valid warranty (90 days Global Limited Warranty)
- Purchase Insight Control Suites (having 1-year 24x7 Technical Support embedded with the license purchase)
- If the question is related to HP Insight Remote Support Advance, it will be supported as it pertains to a Hardware Warranty or Hardware Contract.
HP Systems Insight Manager has a dedicated Care Pack, part # UR389E.
Note: If any of the three listed items above is not applicable, a per incident support charge will be applied, subject to availability, within the respective regional HP Response Center.
09-11-2013 03:15 AM