Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3 (2202 Views)
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Occasional Contributor
Posts: 4
Registered: ‎07-19-2011
Message 1 of 7 (2,427 Views)
Accepted Solution

Contract and warranty status column head not displayed correctly since upgrade to 6.3

After we upgraded hp sim from 6.1 to 6.3 the column head for the contract and warranty status shows up like "label". When we hover the mouse over it shows up like "tooltip". See screenshot

 

any ideas on how to fix this?

 

 

Honored Contributor
Posts: 353
Registered: ‎01-09-2006
Message 2 of 7 (2,407 Views)

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Hi

This can occutr on previuos versions of HP SIM as well...

here is a fix:

1/ - Close HP SIM application (WebUI)

2/ - Stop the HP SIM Service

3/ - Copy the file CWStatusSourceReg.properties from the ISEE config directory

(C:\Program Files\Hewlett-Packard\RemoteSupport\config) to the HP SIM setup directory

(C:\Program Files\HP\Systems Insight Manager\setup).

 

4/ - Start the HP SIM Service

 

5/ - Open the HP SIM application - the column should be labeled once again as CW :manwink:

 

Hope this help

 

Fred

“Life is pleasant. Death is peaceful. It's the transition that's troublesome.” Isaac Asimov
Occasional Contributor
Posts: 4
Registered: ‎07-19-2011
Message 3 of 7 (2,404 Views)

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Fred, this solved the problem, excellent!

Honored Contributor
Posts: 353
Registered: ‎01-09-2006
Message 4 of 7 (2,399 Views)

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Don't forget kudos then :smileyhappy:

 

fred

“Life is pleasant. Death is peaceful. It's the transition that's troublesome.” Isaac Asimov
Honored Contributor
Posts: 886
Registered: ‎11-13-2008
Message 5 of 7 (2,299 Views)

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

I just applied the latest sept/oct hotfix and the issue was back. Applied the fix listed about whihc worked great. Thank you

If my post was helpful please award me Kudos! or Points :)
Advisor
Posts: 22
Registered: ‎03-10-2008
Message 6 of 7 (2,205 Views)

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

We recently re-installed SIM 6.3 and I seem to have lost ALL contract and Warranty option.  There is no "options" task to perfrom CW discovery, and the column is missing completely from the environment.  Did I miss something in the setup, or do I need to configure a component somewhere?

 

Thanks ahead of time!

 

 

Highlighted
Honored Contributor
Posts: 886
Registered: ‎11-13-2008
Message 7 of 7 (2,202 Views)

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Hi,

Have you installed the latest version of the Insight Remote Support Advanced client?

If my post was helpful please award me Kudos! or Points :)
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