09-29-2010 12:06 PM
09-29-2010 11:35 PM
1. Are you using latest ZSAI files?
2. Is the same scanner version being used on all the 78 devices?
3. Are you seeing errors in the scanner log file (local$.log in the same location as that of scan file on the managed device).
09-30-2010 06:34 AM
09-30-2010 09:48 PM
I assume that,
You are using same scanner configuration for all 78 devices.
In this case,
1. Check if these devices are not stucked in "Network Model Processing" queue under Administration -> Status -> Device Status
2. Also check if these devices scan file processing is not stuck
Administration -> Status -> Device Status -> Active Devices -> Modelling queue (can't remember exact names)
3. Check the "Data Dir/Scans/Failed" folder if there are any scan files over there.
4. Check if there are any process on the managed devices which might be preventing scanner from getting utilization information.
First 2 cases have been experienced by us in our environment causing missing utilization.
In which case you will need to manage with the number of managed devices and the frequency of scanning.