04-10-2013 07:22 AM
We have DDMI 7.6 in our environment. When I checkk discovered devices I get OS of few lenovo laptops as Windows 2008 server? Is that correct ?
Attached snap shot. Please help me if discovery is correct ? as Discovery is happening by DDMI itself.
Plz Plz Suggest
Solved! Go to Solution.
04-10-2013 09:37 AM
This is a rulebase (device recognition) issue. DDMI recognizes the device based on the data collected from scan data and/or device MIB.
If you believe the device recognition is not correct make sure you already applied the latest Discovery Knowledge (DK) patch and the device is either snmp-managed or scanned.
If the recognition is still not satisfying, please collect the below data and open a ticket with DDMI support.
1- show-model output of the device
2- full screen shot of device manager (first tab displayed by default)
3- scan file of the device if the device has a scan file
4- full mibwalk of the device if the device is snmp-managed
5-device CSV list for support
Your support engineer will help you on how to collect the data if you are not familiar with them.
Support will review the data and if necessary an incident with development will be filed and usually the resolution will be available in the next DK patch.
04-11-2013 06:56 AM
Kemal works for DDMI Support so I would listen to him, but I would I also like to think that part of the problem is 7.61.
If I remember correctly, DDMI didn't start supporting Windows 7 / Windows 2008 stuff until at least 7.70, maybe even 9.3 ?
Unless 7.61 has been updated recently through discovery knowledge packs to include better recognition for win7 / 2008
04-11-2013 11:23 AM
you can see your current DK patch from
(DK patches are posted every month)
04-16-2013 05:29 AM
I have following installed components as per status:
04-16-2013 07:24 AM - edited 04-16-2013 07:25 AM
Technically, you just need SOME "DK" installed, you don't always have to have the latest... But your Discovery Knowledge is 4 years out of date. That is really bad. HP has made thousands and thousands of changes to their SAIs, rules, etc over the last 4 years.
You aren't required to do it immediately... but applying the new DK is very very easy and should be done within a couple months of release..
I usually apply the latest DK within days of it being released. It takes about 5 minutes to download / install and keeps your DDMI up to date with software recognition and device recognition.
04-16-2013 11:52 AM
I am not sure if it is a recent DDMI implementation, but it looks like, you have never upgraded your DK patch.
As Jeff mentioned, DK upgrade is really quick and safe but since your DK patch is to old, you will need to do some additional steps for one time only.
Please read the DK patch release notes and do the action items as I mentioned in my earlier update.
04-30-2013 05:19 AM
04-30-2013 09:48 AM
Out of curiosity... and trying to help out Nisha...
The customer obviously owns the DDMI product and has a valid license to Inventory / Discover a certain # of devices.
Do you need an active Support Contract to download DK patches?
I've always had Support so I've never had an issue, but I would *think* that even without an Active DDMI Support Contract ... there would be some basics and the DK patches would be part of it. But then again, I'm just a lowly engineer and don't understand contract dynamics.
04-30-2013 12:07 PM
I understand your point Jeff; however, users need SAID number to continue receiving product support, and patches are part of product support. A user may prefer not to receive further product support, although owns the product.
Once SAID is obtained, users can file support ticket and can access to patch web sites.