DDMi Discovery - Lenovo Please help (692 Views)
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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 1 of 19 (692 Views)
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DDMi Discovery - Lenovo Please help

Hi Guys,

 

We have DDMI 7.6 in our environment. When I checkk discovered devices I get OS of few lenovo laptops as Windows 2008 server? Is that correct ?

 

Attached snap shot. Please help me  if discovery is correct ? as Discovery is happening by DDMI itself.

 

Plz Plz Suggest

 

Thanks,

Shikha

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Esteemed Contributor
kemalates
Posts: 143
Registered: ‎10-16-2012
Message 2 of 19 (681 Views)

Re: DDMi Discovery - Lenovo Please help

Hi,

This is a rulebase (device recognition) issue. DDMI recognizes the device based on the data collected from scan data and/or device MIB.

If you believe the device recognition is not correct make sure you already applied the latest Discovery Knowledge (DK) patch and the device is either snmp-managed or scanned.

If the recognition is still not satisfying, please collect the below data and open a ticket with DDMI support.

1- show-model output of the device

2- full screen shot of device manager (first tab displayed by default)

3- scan file of the device if the device has a scan file

4- full mibwalk of the device if the device is snmp-managed

5-device CSV list for support

 

Your support engineer will help you on how to collect the data if you are not familiar with them.

 

Support will review the data and if necessary an incident with development will be filed and usually the resolution will be available in the next DK patch.

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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 3 of 19 (674 Views)

Re: DDMi Discovery - Lenovo Please help

Where Do I check Rulebase and How. Can you please guide on this ?

 

Thanks

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Honored Contributor
Jeff Sikorski
Posts: 655
Registered: ‎07-09-2009
Message 4 of 19 (670 Views)

Re: DDMi Discovery - Lenovo Please help

Kemal works for DDMI Support so I would listen to him, but I would I also like to think that part of the problem is 7.61.

 

If I remember correctly, DDMI didn't start supporting Windows 7 / Windows 2008 stuff until at least 7.70, maybe even 9.3 ?

 

Unless 7.61 has been updated recently through discovery knowledge packs to include better recognition for win7 / 2008

~Jeff

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Esteemed Contributor
kemalates
Posts: 143
Registered: ‎10-16-2012
Message 5 of 19 (664 Views)

Re: DDMi Discovery - Lenovo Please help

Hi again,

you can see your current DK patch from

  Server > Status > Current settings > Installed Components
  the line you see "sai" version gives you an idea about the month of DK patch
 (DK patches are posted every month)
 
You can find the latest DK patches in url
 
If you have not updated your DK patch for very long time (since end of 2011), please read the release notes for DK patch (the most recent PDF file in the zip file you downloaded). There are very important notes and action items about certificates.
Note: You can find the patches mentioned in the release notes in url
 
 
Thanks,
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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 6 of 19 (649 Views)

Re: DDMi Discovery - Lenovo Please help

Hi ,

 

I have following installed components as per status:

 

Packages   VERSION

jay               9.6.1996x

mib             9.1.1807a

rulebase    5.9.162

sai               2009.06.24

 

Discovery Knowledge  

DiscoveryKnowledge     7.6.9273.cab

Thanks

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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 7 of 19 (646 Views)

Re: DDMi Discovery - Lenovo Please help

Is DK required ?

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Honored Contributor
Jeff Sikorski
Posts: 655
Registered: ‎07-09-2009
Message 8 of 19 (642 Views)

Re: DDMi Discovery - Lenovo Please help

[ Edited ]

Technically, you just need SOME "DK" installed, you don't always have to have the latest...  But your Discovery Knowledge is 4 years out of date.  That is really bad.  HP has made thousands and thousands of changes to their SAIs, rules, etc over the last 4 years.

 

You aren't required to do it immediately... but applying the new DK is very very easy and should be done within a couple months of release..

 

I usually apply the latest DK within days of it being released.  It takes about 5 minutes to download / install and keeps your DDMI up to date with software recognition and device recognition.

 

~Jeff

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Esteemed Contributor
kemalates
Posts: 143
Registered: ‎10-16-2012
Message 9 of 19 (636 Views)

Re: DDMi Discovery - Lenovo Please help

Hi,

I am not sure if it is a recent DDMI implementation, but it looks like, you have never upgraded your DK patch.

As Jeff mentioned, DK upgrade is really quick and safe but since your DK patch is to old, you will need to do some additional steps for one time only.

Please read the DK patch release notes and do the action items as I mentioned in my earlier update.


Thanks,

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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 10 of 19 (623 Views)

Re: DDMi Discovery - Lenovo Please help

Can You provide the link for DK download and the version which should be applied ?

 

Thanks

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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 11 of 19 (621 Views)

Re: DDMi Discovery - Lenovo Please help

Also access is denied in above URL provided.

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Esteemed Contributor
kemalates
Posts: 143
Registered: ‎10-16-2012
Message 12 of 19 (620 Views)

Re: DDMi Discovery - Lenovo Please help

Hi,

You can find the latest DK patches in url
 
You will see the DDMI version name and the name of the month. Click on the most recent month and your version.
Please read my earlier posts that since you currently have very old DK patch, you need to take some important actions.
 
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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 13 of 19 (619 Views)

Re: DDMi Discovery - Lenovo Please help

Is it possible for you or anyone to provide me the download and instructions step to apply the DK Patch .

 

Thanks,

Nisha

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Esteemed Contributor
kemalates
Posts: 143
Registered: ‎10-16-2012
Message 14 of 19 (617 Views)

Re: DDMi Discovery - Lenovo Please help

Hi,

sorry, I missed your last post.

You need HP Passport account to login.

If you don't have it, I assume your customer has to sign support contract.

 

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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 15 of 19 (615 Views)

Re: DDMi Discovery - Lenovo Please help

Do not have access to download.

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Trusted Contributor
support 2011
Posts: 673
Registered: ‎03-25-2011
Message 16 of 19 (612 Views)

Re: DDMi Discovery - Lenovo Please help

any option to have the downlods ?

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Honored Contributor
Jeff Sikorski
Posts: 655
Registered: ‎07-09-2009
Message 17 of 19 (604 Views)

Re: DDMi Discovery - Lenovo Please help

Out of curiosity... and trying to help out Nisha...

 

The customer obviously owns the DDMI product and has a valid license to Inventory / Discover a certain # of devices.

 

Do you need an active Support Contract to download DK patches?

 

I've always had Support so I've never had an issue, but I would *think* that even without an Active DDMI Support Contract ... there would be some basics and the DK patches would be part of it.  But then again, I'm just a lowly engineer and don't understand contract dynamics.

 

 

~Jeff

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Esteemed Contributor
kemalates
Posts: 143
Registered: ‎10-16-2012
Message 18 of 19 (598 Views)

Re: DDMi Discovery - Lenovo Please help

Hi,

I understand your point Jeff; however, users need SAID number to continue receiving product support, and patches are part of product support. A user may prefer not to receive further product support, although owns the product.

 

Once SAID is obtained, users can file support ticket and can access to patch web sites.

 

 

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Occasional Visitor
Jhem
Posts: 3
Registered: ‎05-14-2013
Message 19 of 19 (536 Views)

Re: DDMi Discovery - Lenovo Please help

wer will I see it?
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