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Gartner MarketScope called HP 'Strong Positive' for Asset Management


 


On April 29th, 2010 Gartner published “MarketScope for the IT Asset Management Repository”.  The report contains market trends as well as vendor product reviews based on a defined set of criteria.  The first criteria are vendors must have an ITAM solution for enterprise customers (greater than 5000 employees).  Vendors that have an enterprise solution must also have the following eight criteria: software entitlement controls, asset catalog, software license and hardware asset management, integration capability, financial management, workflow automation, decision modeling, and relationship mapping.  Based on their criteria, Gartner ranked the vendors as strong positive, positive, promising, caution or strong negative, although none of the vendors were ranked strong negative. HP was one of two vendors that were ranked a strong positive.


 


The report is interesting to read.  Gartner states a 40% increase in the number of companies deploying ITAM solutions.  They also said that if customers were satisfied with their SD and PC life-cycle solutions they prefer to purchase their ITAM solution from the same vendor.  They said that ITAM has crossed a threshold and that after being available in the market for more than 15 years, it is now “located at the bottom of Trough of Disillusionment and is moving up to the Plateau of Productivity.”  And you can probably guess that two of the biggest drivers that are helping move to the Plateau of Productivity are virtualization and increased software audits!


 


A couple points of interest to me were Gartner’s analysis of how vendors are changing their ITAM solutions.  Vendors are focusing more on the analysis of data rather than just reporting the data better.  This will make ITAM even more important to customers because IT will be able to use the data to improve decision making.  They also see much tighter integration with ITSM products.  If vendors don’t provide tight integration, customers will have to develop and maintain the integrations themselves.  Providing more analysis and tighter integration will help IT understand and drive down their costs.


 


I recommend reading the whole report, especially if you are looking to purchase and implement IT Asset Management!  You can reach Gartner at www.gartner.com.


 



 

ISO 19770-2 SWID update

I know, I have been very tardy – sorry, but things like this happen and will continue to happen.  I am starting to like blogging, but there will be times when I will simply not be able to do this, when my “day job” will get in the way.  Some say that this is a part of my day job now – but I prefer to think about this as a way to “spread my wings”.  But enough about that…


Let’s get back to my thoughts about the Software Identification tags.  I have been waiting for some more news from Steve Klos from Tagvault.org.  Unfortunately for me (and you), Steve went on vacation and truly “unplugged” (I hope it wasn’t simply because cell phones don’t work under water J).


So, here is what I know now:


1.       GSA should have their policy established sometime in June (it would be nice if it was just before HP Software Universe).


2.       Tagvault.org held a contest to promote the use of tags.  Unfortunately, HP did not participate at this time, but believe me – not being the first out of the gate does not mean we are not interested (or else, why would I be writing to promote this topic).


If you go to the Tagvault.org website, you can watch a video of the contest results – if you are not familiar with the tags – it is a great way to get introduced to them.

IS ISO 19770 going far enough?

OK, I think everyone following my posts knows by now that I believe these tags are an important step in solving the challenges associated with Software Asset Management.  But, I really haven’t talked about whether this is enough or not.


Before I go further, let me review the different parts of this standard:


-1 – Established a set of best practices for implementing SAM


-2 – Created a first industry standard mechanism for identifying software installations


-3 – A proposed extension of the -2 standard focused on providing license model information


This is all I am aware of at the moment.  But, is this enough?  I don’t think so.  This is a series of great steps.  We are defining a set of best practices, which is great.  We are standardizing the collection of data, that’s awesome.  All of these are important in solving the SAM challenges.  But, we are not yet collecting enough data to make asset management truly simple.


The -2 and -3 standards will tell you items such as the name of the vendor, software title and version and type of licensing the application uses.  But, one very important piece is still missing.  We still don’t know how many licenses we are consuming.


I am not going to go into the details about some of the wild and crazy licensing schemes vendors have come up with.  All justified, at least in their minds.  Inventory Discovery tools, such as HP DDMI, do good job collecting all the data that is available – ISO 19770 standards will help, of course.  But, the existing standards will still not help the SAM professionals to reconcile licenses in use for many applications.  How do you get data for “per user” licenses?  That’s where I believe we will need a “-4” standard.  Only then we will have information about the software and manufacturer, type of licenses used and number of those licenses CONSUMED.

Are you in compliance with your software contracts?





Reducing cost seems to be on most people’s minds these days and software seems like a pretty obvious target. I’ve read that on average software constitutes 18 to 37 percent of the overall IT budget and Gartner in 2006 stated that 89 percent of executives believe license compliance is a corporate problem.  I’ve also read that Business Software Alliance (BSA) and Software & Information Industry Association (SIIA) now offer large rewards for reports of license noncompliance or piracy.  And there are so many mandates that make software compliance important like Sarbanes-Oxley, copyright regulations, HIPPA…


 


Gartner also said that through 2008, 30 percent of large enterprises will experience at least one on-site software audit per year (0.7 probabilities). That’s pretty threading! You don’t want to have one of your software vendors audit you only to find that you are under-licensed or over-licensed and out of compliance with your software contract!  I know of a company that recently paid MILLONS of dollars to a major software vendor because they were under-licensed


 


It gets even more complicated when you consider virtualization!  Do you have any servers sitting around with software installed but they are unused?  Those are licenses you’re paying for that you aren’t even using.  Software vendors are now taking advantage of the ambiguity of software contracts relating to expanded license scope caused by technologies like virtualization.


 


There are a lot of challenges in managing software compliance and it’s difficult to address the challenges with manual processes.  The company I mentioned that spent millions of dollars in a software audit can’t afford to have that happen again.  They are implementing software asset management to automate software management processes.


 


What do you do to make sure your software is compliant or do you use a manual process?  How do you make sure your software is compliant when using Virtual Machines?  I want to hear from you!


 



 

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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