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HP Service Manager 9.34: Integrated Change Calendar

calendar image.jpgSince HP Service Manager (SM) is designed to enable high-value best practices,

in SM 9.34 we will ship a powerful new native change calendar capability. 

 

 

The cool part of SM 9.34’s new calendar capability is that it is a fully integrated calendar – its usefulness is not just limited to the SM Change Management module.  In SM 9.34, you can use this new calendar within other SM modules as well.  Read all about it.

The new HP ITSM Deployment Manager will shorten your on premise software deployment

Who cares about the cost and effort involved to completely address the ITSM solution deployment concerns such as the high complexity of the corporate computing environment, the need for precise execution of implementation steps, and expertise required to handle implementation issues?   We do and that’s why we are introducing HP ITSM Deployment Manager, a new offering aimed to shorten time to value (TTV) and reduce total cost of ownership (TCO). This tool is FREE and ready to change the way you conduct HP ITSM on premise software deployments!

HP ITSM Insider Dispatch: What is HP Service Manager Doing with respect to Accessibility?

The case for better accessibility in software applications has become stronger with the advent of government imposed standards around the world. The team behind HP Service Manager (SM) is tracking these emerging standards and is putting in place current and future enhancements that will keep Hewlett-Packard on the forefront of progressive accommodation for all users, regardless of their ability level.

What’s New in HP Service Manager (SM) 9.32: Process Designer Help Desk and Codeless Configuration

HP SM 9.3.pngOne of the most important evolutions in HP Service Manager (since 9.30) has been our steady progress toward a codeless system. We've taken another large step toward this goal with our recent release of HP Service Manager 9.32 and Process Designer for Help Desk. You now have the ability to use  codeless configuration  for the three help desk processes in HP Service Manager: Service Desk, Incident Management and Problem Management. 

 

Keep reading to find out why we are so excited about codeless configuration and what it means for you!

 

 

HP Service Manager (SM) Supportability Tools: How to Diagnose, Debug, and Keep Your System Healthy

Robert Palmer once crooned “Doctor, doctor give me the news.” HP Service Manager (SM) administrators and implementers have uttered a similar cry.  

 

                                                                                                                  Bad Case Of Loving You (Doctor, Doctor)

                                                                                                                  By Robert Palmer

 

When you have an ailing Service Manager application, how do you diagnose the issue and, once you know what is wrong, fix the issue to bring your system back to full health? 

 

Below we’ve highlighted 4 of the best new supportability tools, pulled from Service Manager (SM) 9.3,that can help you diagnose problems with your system, identify the root cause, and prescribe the best remedy around. 

 

Get a preview of what’s new in HP Service Manager 9.30 on June 30!

Hello to all you current customers of HP Service Manager, HP ServiceCenter, and HP Service Desk!  I hope you are having a most excellent summer!

 

HP Software Solutions Community Member Events is sponsoring a preview of what’s new in the upcoming HP Service Manager 9.30 release on Thursday, June 30, 2011 at 9:00am PT / 12:00pm ET / 6:00pm CET.

      

Register now for this webinar to hear all about the features of HP Service Manager 9.30 and see a live demonstration to learn what they can do for you.

HP Service Manager 9.30 -- coming July 2011!

HP Service Manager (SM) 9.30 marks another milestone in the evolution of integrated, automated and cloud-powered IT service management for the Instant-on Enterprise.  SM 9.30 is being presented at HP Discover in Las Vegas this week, and an early release version will be demonstrated on the show floor. Shipments of SM 9.30 will begin in July.

 

Values and benefits of the 9.30 release include productivity, ease-of-use, end-user satisfaction, and easier updates.

UCMDB and Service Manager Comnmunities Unite!

I had the privilege of meeting wtih almost forty customers face to face last week, during a series of Vivit user group meetings in Houston, Dallas, and Minneapolis.  It was fulfilling to me to listen to the customers and participate in the discussions.  I learned a lot, and I tried to pass on some helpful information.  Everybody brought it.  It was kind of like opening up a fresh can of the Practitioner's Forum. 

HP Service Manager + HP software partner Hitachi ID = Self-service password, identity & access mgmt!

A common obstacle to achieving high productivity in IT helpdesk organizations is the high call volume of simple end user requests which would be better serviced by empowering end users to place the request themselves and then automating request fulfillment.  Through an arrangement with HP Software Business Partner Hitachi ID Systems, HP Service Manager (HPSM) customers can experience 35%+ lower call volumes, 90% lower handling times for assisted password resets, policy enforcement and reporting (which harden security and minimize audit costs).  Users set (and if locked out, reset) passwords, request changes to identity information, and request access rights changes themselves, and requests are handled with automated fulfillment workflows.  The tight HP Service Manager integration provides perfect management visibility into all password/identity/access-related user activity.

Service desk made E-A-S-Y with HP Service Manager on SaaS Value Suite

Forget anything you have ever thought before about running a service desk.  It doesn’t have to be complicated.  You don’t have to sacrifice quality if you’re on a limited budget.  You get long-term stability and peace of mind with the safest vendor in the market.  All this comes courtesy of the brand new HP Service Manager on SaaS (Software-as-a-Service) Value Suite.    

 

Service Manager 9.20 now speaks 13 languages (and more with Open Localization Tool Kit)

HP Service Manager (SM) 9.20 Language Packs SW Media were released for shipment in September 2010.   For customers who need a different language than those available in the Language Packs for SM 9.20, a new version (3.20) of the Service Manager Open Localization Tool Kit is also available now that adds SM 9.20 compatibility.  

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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