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Now Available, HP Propel free! How will you use it?

One of my favorite words is “free”. And today I have the pleasure of introducing you to HP Propel free.  This is your opportunity to register for the new Propel service.


HP Propel delivers a single, consumer-friendly, cloud-based portal with a service catalog, knowledge management and IT news to end users, without requiring that you replace back-end systems or processes. Keep reading to find out how HP Propel free can help you and where you can get started.



Portals, Catalogs, and more - Must See!


If you are struggling with keeping up with demands and/or implementing or considering an integrated employee self service portal and catalog, check out the HP Propel Announcement.


HP Propel – Choice without compromise




What’s New in HP Service Manager (SM) 9.32: Process Designer Help Desk and Codeless Configuration

HP SM 9.3.pngOne of the most important evolutions in HP Service Manager (since 9.30) has been our steady progress toward a codeless system. We've taken another large step toward this goal with our recent release of HP Service Manager 9.32 and Process Designer for Help Desk. You now have the ability to use  codeless configuration  for the three help desk processes in HP Service Manager: Service Desk, Incident Management and Problem Management. 


Keep reading to find out why we are so excited about codeless configuration and what it means for you!



ITSM questions that keep me up at night

SRM Photograph.jpgIs an incident the same as a service request? What is the function of a service portal? And why do I need a change management and a request fulfillment process? Can I connect my change management process with the service portal? How do I implement a service portal and request fulfillment? Discussions like the above have finally led me to write this blog post … (and have caused me many sleepless nights).

HP Service Manager 9.31 - more details about the new service request catalog capabilities

Service Catalog App Launch.pngIn my previous blog post I talked about 3 more reasons to move to HP Service Manager 9.31, one of which were the service request catalog improvements that come with 9.31. A couple of people since then asked me what these new capabilities in self-service support and customization are all about and what benefits they result in. Here are some details ...

3 more reasons to move to HP Service Manager - HP Service Manager 9.31 has been released

Service Catalog.pngHP Service Manager 9.31 has been released and will be available at the HP Software Support Online (SSO) portal soon. One of the broadest, deepest, and most cost‑effective solutions available to build service management capabilities comes with at least 3 more reasons for taking a deeper look at it, or for upgrading to it if you are already using HP Service Manager.

Self-service + Automation - Increase the number of IT end users your service desk can support

According to industry benchmarks a typically supported user to help desk agent ratio is in the range of 100:1 to 200:1. Why don't you dramatically increase the number of IT end users supported by your tier one help desk? What if I tell you that you can do this?


You can ...

PIZZAZZ! Energy and Style hit the stage with HP Service Request Catalog and Service Manager 9.21

HP Service Manager (SM) 9.21, showcasing the new Service Request Catalog (SRC), is now available!  The SRC in SM 9.21, radiating both vitality and glamour, provides a state-of-the-art, Web 2.0-based service portal to manage the complete service request lifecycle. 

Coming soon - HP Service Manager 9.21 and the NEW Service Request Catalog

I was positively surprised by the reactions on my last blog "IT Service Management @ HP Software Universe ..." and a lot of people were wondering what presentations like "Introducing the new Self-Service Portal for HP Service Manager" will be all about, and what's the news? Well, I guess I have to let the cat out of the bag now ...

IT Service Management @ HP Software Universe Nov-30 to Dec-2 in Barcelona

A couple of days ago, on the hallways, a colleague asked me what sessions at the HP Software Universe in Barcelona are about ITSM, HP Service Manager and the like. I knew a couple of these from the top of my head but I took this question as a reason to look into the agenda. Today, I want to share an extract of the list of these presentations. I hope you find it useful. ...

The IT Service Catalog - Prepare for cloud initiatives and get incremental ROI

Together with a couple of colleagues I am finishing a business white paper discussing the service catalog and request management as corner stones for an effective IT service management solution. Why should you care? Well, while the service catalog and service request management are not new concepts, I think the market will experience a lot of evolution ...

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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