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Lubrizol shares how to get a real return out of your Service Manager 9.3 implementation

Lub.pngDo you want to really want to demonstrate continual service improvement? Lubrizol, an HP Service Manager customer, wanted to do better than just establish its service management processes. The 80-year-old multinational specialty chemicals and additives company, which operates in 27 countries, wanted to become more responsive to service owners and business customers. It also wanted to gain the knowledge needed to drive down the number of incidents while improving the overall efficiency of its service desk.

Best of ITSM from last week’s HP Discover

IMG_5048.JPGLast week was very lively in Frankfurt at HP Discover; I am  still catching up on my sleep five days later.

 

There was a lot of interest in Service Anywhere and some common ITSM topics/questions that I’ll discuss in the following blog post

The Evolution of HP Service Anywhere

As HP Service Anywhere becomes a SaaS ITSM sensation, its road to success can’t be defined as a short one. A decade of SaaS transformations set us up for the crowning ITSM solution that Service Anywhere is today. Allow us to take you on a journey through the SaaS ITSM timeline at HP.

Come and listen to a HP Service Manager Webcast – It might be just what you need!

Unless you’re spending this summer on an African safari, sailing around exotic islands, or taking in each stage of this year’s Tour De France, you should consider spending an hour of your day watching two HP experts talk about the cool features of HP Service Manager.

HP Service Manager 9.30 -- coming July 2011!

HP Service Manager (SM) 9.30 marks another milestone in the evolution of integrated, automated and cloud-powered IT service management for the Instant-on Enterprise.  SM 9.30 is being presented at HP Discover in Las Vegas this week, and an early release version will be demonstrated on the show floor. Shipments of SM 9.30 will begin in July.

 

Values and benefits of the 9.30 release include productivity, ease-of-use, end-user satisfaction, and easier updates.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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