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Survey Says… Shopping spree for cloud services – Are You Ready??

HPBlog_shopping2.jpgA recent CIO tech poll shows that nearly 90 percent of IT executives say that their tech spending will increase or hold steady this next year.


They are planning for budget increases in the area of Outsourced IT and “edge” technologies. Keep reading to find out what this means for IT in this next year.


Guest Post by Sherry  Ramm, ITSM Marketing Consultant

Feed your CMDB: How to easily collect detailed information from existing systems

Eli Eyal.jpgFeeding your CMDB with accurate, up-to-date information is important if it is to be a “single point of truth” for your IT environment. Here’s how you can gather detailed data from existing configuration systems.


Guest post by Eli Eyal, OSS Team Leader at Playtech

4 ITSM webinars you won’t want to miss


September is going to be an exciting month for the ITSM team. We have four webinars this month that introduce the latest in the ITIL service desk and IT service catalog. These webinars focus on the latest from HP Service Anywhere and HP Propel—and I promise you will not want to miss them.

Do you need a Cloud Service Broker to address the devil in the details?

Devil in detail mag glass.jpgThere’s a lot of talk lately about the emerging role of the Cloud Services Broker [CSB]. Companies are employing this function, whether internally or externally, to help manage their ever-expanding cloud services.


Continue reading to find out how your organization can benefit from having a Cloud Services Broker and what role it plays with the IT services catalog.


Guest post by Sherry Ramm, ITSM marketing consultant


Keep clumsy fingers out of your CMDB: How to use auto-discovery

UCMDB.PNGA CMDB promises many advantages, but some IT shops struggle to ensure it contains accurate information. Here are a few lessons I’ve learned about working with auto-discovery to set up CMDB for success.


Guest post by Eli Eyal, OSS Team Leader at Playtech

Did you just buy a “Beta Max” Service Desk when you should have bought a “streaming” Service Desk?

beta max.jpgTechnology is constantly changing. When it comes to home entertainment, it began with reel movies, then beta max, VHS, DVD, Blu ray and now streaming movies. Traditional service desks use technology and methodology that was developed during the “beta max and VHS” era, and that just won’t cut it today (and into the future).


Keep reading to find out what the five most common roadblocks are in the traditional service desk and how you can overcome them today.


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

Riding the wave of Continuous Delivery - Announcing the August 2014 update to HP Service Anywhere

surfer.jpgSummer is winding down here in North America, but it’s an endless summer for HP Service Anywhere. The new August update is now available, and it’s scorching hot!


I imagine right now you are thinking “Didn’t we have an update in June? And yes we did but HP’s continuous delivery process coupled with our modern SaaS architecture gives us the ability to deliver added value to our ITSM users - quickly and seamlessly.


So break out your sunglasses and be careful not to slip on any melting snow while you’re busy learning more about this update.

The key to successful service multi-sourcing for ITSM lies in Margaritaville

Margaritaville8.jpgThe Florida Keys consist of 1,700 disparate islands. This separation is similar to what is often found in IT departments and the enterprise it supports – different islands of independent services.


Keep reading to find out why it is vital to connect the islands and how you can help change the attitude between these departments to one of cooperation.


Guest post by Sherry Ramm, ITSM marketing consultant

How many people are ahead of me in line? ITSM and renting a car

wiating in line.jpgI recently returned from a family vacation, which was going along very smoothly until we got to the car rental station. It came to a screeching halt when I tried to get a set of wheels! There were over 30 people ahead of me and I was looking at waiting for almost an hour.


Keep reading to find out how my experience renting a car relates to the service desk.


Guest post by Richard Foden, EMEA Product Marketing Director, HP

Consumerize the IT experience: Keep users coming back – Industry webcast

ShoppingCart.jpgThe “Age of the Consumer” is here and is affecting IT in a big way. Enterprise users are becoming more demanding. They want more relevant products and services delivered with faster speed. With the advent of cloud, SaaS and Internet shopping, users have come to want and expect an ‘Amazon-like’ experience when they buy.


Keep reading to find out how to attend an upcoming webinar to learn how to provide them with the experience they want.


Guest post by Sherry Ramm, ITSM Marketing Consultant

Let’s talk SMAC. Do you have the right strategy to tame the beast?

HP blog SMAC.jpgDo you have SMAC services within your enterprise (social, mobile, analytics and cloud)? Do you feel that you have control of these services or do they have control over you?


Keep reading to find out what one author recently suggested to tame the SMAC beast.


Guest post by Sherry Ramm, ITSM Marketing Consultant

Become an instant hero at the next HP IT Service Management Customer Forum

iStock_000028184074Small.jpgI can’t believe that it is the tenth time that customers, partners and HP come together to share the latest and greatest at the HP Software EMEA Customer Forum.


This time the event takes place in Berlin, October 6-8, 2014 with a focus on IT Service Management (ITSM). Keep reading to figure out what you can expect from the event this time and how you can become an instant hero.

Can game changing ITSM technology really shake up a 20-year-old market?

skydiving.jpgThere is a thrill that I find with innovating. It reminds me of when I went skydiving!

I was scared to jump out of the plane—this is like the fear of innovating 20-year-old technology.

Then I felt exhilarated as I soared through the air—similar to the feeling of releasing the innovation.

Finally I pulled the cord and glided gently to the ground—this is similar to when clients approve of the product and you know you have forever changed the market.


Keep reading to find out how we took the leap and decided to innovate the ITSM market.


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

Provocative, suspenseful, thought-provoking – 3 industry must reads!

reccomended reads.pngDon’t you love great book recommendations from great people? Well, that’s what you get in this blog post.


Keep reading to find out what books Paul Muller, VP of Strategic Marketing, HP SoftwareChris Dancy “the most connected human on earth” and Roy Ritthaler VP Marketing of IT Operations at HP Software think you need to add to your “must read” list.


Guest Post by Sherry Ramm, ITSM Marketing Consultant

Tags: devops| IT| Operations

X-ray your datacenter : How CMDB improves monitoring and more

Eli Eyal.jpgAre you seeing the big picture when it comes to using a CMDB? In this guest post, Eli Eyal, OSS Team Leader at Playtech, explains how CMDB and auto-discovery play central roles in monitoring his company’s large IT environment, and how it supports dependency mapping and change management.


Guest post by Eli Eyal, Operational Support Services Manager at Playtech

Disconnected data is dead - The computing platform of choice by 2020? Humans.

connected intelligence.pngHave you thought much about what IT will look like in the year 2020?


This was the topic of a recent discussion between Paul Muller, Chris Dancy and Roy Ritthaler. They looked at the current trends in IT and evaluated how they will morph in the year 2020 and beyond.


Keep reading to find out what they predict.


Guest post by Sherry Ramm, ITSM Marketing Consultant

Closing the communication gap between IT and business with an IT service catalog

bridge the gap puzzle IT service catalog.pngThere has been a shift within IT recently, have you felt it? Service Catalogs have helped communication between IT departments and the business they serve.


These catalogs have made it easy for IT departments to explain the services they provide and for businesses to truly understand them.


Keep reading to find out this innovation is changing IT Service Management and what it means for you.


Guest post by

Vadim Gordadze

Vice Head of ITSM Department

I-teco Bussiness Consulting

Improve your relationship management with an IT service catalog and other self-service strategies

According to a recent study, “CEOs rate technology as the most important external force shaping the future of their enterprise.” The same study also said that “46 percent of employees are satisfied with the services and technologies they currently receive from IT.”


The enablement reality.pngWhen you put these study results side-by-side, you see a clear picture. IT and technology are vital, but employees aren’t satisfied with what they are receiving.


There is a better way.  Eveline Oehrlich from Forrester Research and HP executive Joseph Kim recently sat down for a conversation on this topic and the importance of IT service management in the future. Keep reading to find out what they said and to watch the video for yourself.


Guest post by Sherry Ramm, ITSM marketing consultant

Henry Ford and Steve Jobs –Visionaries of their time! What would they do with IT Service Management?

henry ford model t.jpgI can only image what people thought the first time they saw a Ford Model T in 1908. While automobiles already existed, this was the first one created for the mass market.


This innovation changed how we travel and how our world operates.


A similar innovation is now available in the ITSM marketplace. Keep reading to find out what this innovation is and how you can get your hands on it before your friends!


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

HP Service Manager 9.34: The power of a beautiful user interface

Have you ever sat and looked at something and simply admired it for its beauty? Does that ever happen with your LOTR.pngsoftware?


Movies are recognized for their beauty with awards for cinematography.  If you look at the list of winners of the Academy Award for cinematography, you will see a listing of some of the greatest movies of our time.


Beauty and art merged with functionality was the inspiration for our new user interface for Service Manager 9.34. Keep reading to find out where we gleaned our inspiration and how we improved the way users interact with the software.

Now shipping HP Propel on-premise! One portal, one catalog, one service exchange!

You have heard the term “Service Broker” before, but are you really sure you understand what it means? Join me as I take a closer look at this term and how the new HP Propel on-premise will help you truly become a Service Broker.



Why your IT service desk needs automation

IT organizations need to improve its responsiveness to its user base, and the service desk is a critical piece of this puzzle. Here’s why proactive and automated integration with Operations will help better manage the user experience.

IDC reports on how to transform IT into a Multi-Supplier Service Broker with HP Propel

IDC Blog post2.jpgIDC is calling for IT to "increasingly align modern technologies with business imperatives to remain relevant, stay efficient and control cost."

What is the new role that IT needs to play to align to the business? Keep reading to find out these important steps and what you can do to start taking them.


Guest post by Sherry Ramm, ITSM Marketing Consultant

GOAL!! What does the big match have in common with big data and big ITSM?

soccerball.jpgI have enjoyed following the World Cup that just wrapped up in Brazil. I watched a few of the games in local, packed sports bars including the final match.


Last week a related article made the rounds that got my attention, "Germany Uses Big Data to Crush Brazil in World Cup Semifinal". I was thinking of the Moneyball comparison and how Big Data analysis could be applied to soccer - beyond good scouting and coaching.


I also started thinking about parallels to ITSM. Keep reading to learn more about the connection and how you can use Big Data and ITSM in your service desk organization.

Introducing HP Service Manager 9.34 “Big Data” edition

HP Service Manager 9.34 has just been released, and you definitely want to read about this exciting new version, combining many enhancements with a major move extending HP Service Manager to Big Data.

Using HP Service Manager inside and outside your IT

I know this will work.PNGOn the list of famous last words, I was sure mine would have made the list. While working on a recent project, it was suggested that we use HP Service Manager to automate a non-IT project.


Keep reading to find out how my “It is not intended for this purpose”, changed into “I am pretty sure this will work”. The journey to acceptance was quite an adventure and I encourage you to find out what happened.




Guest post by

Vadim Gordadze

Vice Head of ITSM Department

I-teco Bussiness Consulting

Is Self-Service or Self-Sufficiency the goal of the service desk?

Pop Quiz.jpgPop Quiz! Can you quickly tell me the difference between self-service and self-sufficiency? What is the strategic vision for your service desk customers?


Today I am breaking down this topic into terms that are easy to understand (and would hit you right in the wallet). Keep reading to find out what having twins has to do with your service desk.


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

Walk the tightrope between IT ops and business needs: 3 insights to help you get started now

tightrope4.jpgHow do IT managers become savvier in regards to both technology and business in order to remain relevant in their organizations? A new article on SearchDataCenter offers some practical insights into becoming more proactive, communicating better and ensuring your short-term tactics are guided by a larger vision.


Guest Post by Sherry Ramm, ITSM Marketing Consultant

What’s everyone else doing? Trends in Service Catalog today and tomorrow

trends.jpgWhat are your current priorities? Most IT managers are evaluating the state of their current catalog and avoiding catalog sprawl.


What are the steps you are taking to rein the sprawl in and plan for future scalability? Keep reading to find out how to bring it all under control.


Guest Post by Sherry Ramm, ITSM Marketing Consultant

Would you like a “Get out of Jail Free Card”?

monopoly-board-game-how-r-008.jpgThere is a famous board game where one of the most prized cards to get is a “get out of jail free” card. For people who feel like they are stuck in ITSM jail, we have a free pass for you.


Keep reading to find out how to get yours!


Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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