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Get Digging in the Service Anywhere Sandbox

On November 16 of last year, a new HP ITSM star—Service Anywhere—was born. Nearly eight weeks after its official IT world debut, it’s shining bright as a powerful extension to an already robust HP ITSM software family.

Check out the HP EcoPOD @ HP Discover

 

 

http://www.hp.com/go/ecopod-- HP Discover EcoPOD Tour - The world's most efficient data center utilizing HP's Adaptive Cooling Technology, for Enterprise Data Centers, Supercomputers, or Hyper-scale Data Centers. At about the 1 min 50 seconds -- I could see the potential for HP Executive Scorecard showing the efficiency via KPI's and key "Going Green" metrics.

 

 

 

What is an IT Performance Suite and how is relevant to the CIO?

Learn more about the IT Executive Scorecard

 

The HP IT Performance Suite includes the IT Executive Scorecard with more than 50 customizable performance indicators, fed by underlying software from HP and HP partners.

Increase the value of your existing HP software with the scorecard or adopt new HP performance technologies to achieve world-class mastery of your IT business.

 

http://hp.com/go/ITPerform -- What is an IT Performance Suite and how is relevant to the CIO?

HP Executive Scorecard Overview: IT Performance Management tool

The HP Executive Scorecard pulls data from multiple sources to provide IT executives with performance information that can improve transparency and decision-making. This video is a short intro.

Day in a life of a PMO office via Executive Scorecard

HP Project and Portfolio Management (PPM) Center processes, accelerating time to value, and achieving widespread adoption via HP Executive Scorecard.

 

 

 

As companies coordinate the use of "best practices" project management to implement and communicate organizational strategies and achieve business objectives, look to HP Executive Scorecard to capture the important KPI's and communicate the value across the business.

Day in a life of IT Operations organization - via HP Executive Scorecard

 

See how the HP Executive Scorecard can help with the primary roles of the VP of IT Operations'  into five broad categories:

 

  1. Shape and develop division strategy and organization.
    • Ensure proper report structure with divisions and departments
    • Help identify opportunities and areas for improvement

     

  2. Advise Sr Management on strategic IT business development and key corporate planning issues that relate and impact the operations of the company.
    • Determine resource allocation among divisions
    • Keep Management informed about business activities, performance, opportunities, and recommended courses of action

     

  3. Lead managers to evaluate and take actions that are consistent with the company's overall strategy.
    • Challenge basic assumptions underlying each division's operations
    • Act as a sounding board for IT Management

     

  4. Help set IT performance goals.
    • Develop operational goals for each group which are aggressive, yet obtainable, and tied to long-term goals of the company

     

  5. Monitor IT performance against performance goals to ensure progress is being made and corrective action, if necessary, is taken.
    • Ensure adherence to annual IT budgets
    • Build an organizational culture in which passion for continuous improvement is innate

 

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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