IT Service Management Blog
Follow information regarding IT Service Management via this blog.

HP Software - CMS & AM Webinars





The HP Software IT Operation Management team, in collaboration with some of our HP ITOM partners, has arranged a webinar series focusing on ITOM best practices for key topics as identified by community practitioners.  A very successful call for presenters resulted in content to fortify your use and knowledge of our CMS & AM products in matters relevant to you, our customers.  We are pleased to present a technically strong schedule, geared towards our practitioners & field specialists audience. 



Tags: AM| CMS| uCMDB

AM Webinar: Chargeback/TCO reporting for business aligned services

VIVIT_Sept_29_2015_AM_Chargeback_TCO_Reporting_Business_Services-webinar.pngThe cloud fundamentally changes how IT is measured and managed. In the past, IT Organizations could simply cross-charge their costs and report on service-level agreements (SLAs). Today, business customers can go to Amazon, Azure or other providers’ Web pages and see prices for servers, storage, databases and more.


Keep reading to learn more.


Align your data with HP and BDNA

HP and BDNA.jpgAre you struggling with data alignment complexities with your Software Asset Management Implementation? 


HP and BDNA Software have partnered together to eliminate these complexities.


HP Asset Manager SAM and BDNA want to make solving the problem easier for you by taking out the guess work, especially as it relates to license and data complexities.


Keep reading to learn more on how to make SAM simple!


Guest post by Mike Grainge

Sr. Product Manager

Bring out the benefits of Web Client Record Search of IT Asset Manager

Finding the information you are looking for has just gotten easier. With Record Search within the Web Client of HP Asset Manager 9.40, it is easy to find the asset, portfolio item, contract or request line you are looking for.


Keep reading to find out how you can install Record Search and how it can help you.

3 steps to easier Asset Manager Web Server Installation

Do you sometimes just want the condensed version of what you are looking for? This is especially true with software installation instructions.  In other words, just cut to the chase…


Well, we hear you loud and clear and know that there is the long version and the short version when it comes to providing technology tips and tricks. We know you want the quick sheet to install, and we are more than happy to deliver.


This technical blogging post is intentionally thinned down to the essentials for what you should look out for with the installation of HP with Asset Manager Web Server.


Keep reading to learn more on making HP AM Web Server installation as smooth and simple as possible!

Aligning IT With the Business Starts & Ends with a Financial View of IT



Disruptive new technologies such as mobility and the cloud fundamentally change how IT is measured and managed.


innovation2.jpgIn the past, IT organizations could simply cross-charge their costs and report on service-level agreements (SLAs). Today, business customers can go to Amazon, Azure or other providers’ web pages and see prices for servers, storage, databases and more as well as seeing performance metrics for those services.

This means that, for the first time, IT needs to have public cloud-comparable costs for service options and transparent performance information. By doing this, IT can generate a cost-effective strategy that improves operating efficiency while embracing the cloud, whether public or private or a hybrid.

HP Asset Manager 9.40 and CloudSystem Chargeback (CSC) have been released!

We are proud to announce the release of Asset Manager 9.40 and CloudSystem Chargeback that bring HP's customers additional value for managing their ITAM processes: Asset Tracking, Procurement, Contract Management, Software Asset Management and Financial Management. Asset Manager provides an enhanced platform to support these processes. Discover the web platform enhancements, and the plug and play Cloud Billing value delivered by CSC in this post.






HP Asset Manager (AM) Troubleshooting: How to Enable Logging to Help Diagnose a Problem

When a problem arises in HP Asset Manager, do you have difficulty troubleshooting in order to diagnose and fix it? Did you know that enabling AM logging can help you identify where and when an issue arose?   Presenting the 7 simple steps to enable Asset Manager (AM) logging. 


am logging.jpg


The SAM Solution

Many IT managers worry about under-compliance when it comes to vendor audits and licenses, and understandably so. However, did you know that statistically more organizations are “over-compliant” when it comes to license-related IT issues? Allow us to address common asset management questions regarding over-compliance.


What is “over-compliance” and how is complying too much with something a bad thing?

Asset Manager Strikes Again- Version 9.32 released

Have you been dreaming of an Asset Manager that has....

  • Ability to customize system scripts and wizards via a re-direction mechanism?
  • Extended rights for the guest users with read only access to ALL tables, including the customized one? This in addition the capacity modify his assets, create requests and validate workflow tasks.
  • A database extension to support Cloud Billing package functionalities?dream3.jpg


The release of HP Asset Manager 9.32 just made your dreams come true!

Everything you dream to know about the HP Asset Manager web client...

How to build a welcome page that will include dashboards, links and buttons adapted to the profile of the user that logs on?

How to use meaningful urls to launch external applications (View the incidents in Service Manager for the detail of a computer in AM) or access any list, dashboard or detail in Asset manager?

How can you launch Asset manager on a detail from the context of another application (view asset detail in SM from the context on an incident) ?

How to tune the web client for better performance?

What does the web usability package bring?


Everything you dream to know about the Asset Manager Web Client is in the attached presentation.


Cloud Billing: Asset Manager 9.30 to CSA3.0 integration released!

HP just released the new integration between CSA3.0 (HP Cloud Service Automation) and Asset Manager 9.30.

This provides a simple, cost effective and extensible HP solution for managing the billing of the services deployed by CSA… The integration propagates catalogs, service subscriptions and deployed services from CSA to Asset Manager that generates bills for the consumers of the services.

Discover the value and the details with a guided visit!



2 days, 100 customers, 10 great solution stories – the HP EMEA ITSM Customer Forum in retrospect

DSC_0042_web_small.jpgIt has already been about 2 weeks since I returned from the HP EMEA Customer Forum, Oct 2-3 in Istanbul. Two days, 140 customers and channel partners from 20 countries, 10 customers sharing their HP ITSM solution stories and a lot of social networking … these were some key ingredients for what I think was a really fantastic event!

New Asset Manager SAM Best Practice package! SAP, extended sku library, implementation console...

Asset Manager stays on top in Software Asset Management with the release of this new cumulative package that adds to the Out Of The Box best practices released under the SAM content package:

- More coverage with not less than 50 new applications and titles covered by the out of the box counters

- Streamlined implementation with the SAM BP implementation console

- More processes (merge discovered computers with procured ones, renew maintenance contract...)

- Better integrations: extension of the SKU license library for license data import, integration with SAP License analysis Workbench (LAW) to integrate SAP users accounts reconciled with procured licenses by OOB counters

- An Asset Manager SAM presentation and fast tour was added to the package that gives the big picture, before drilling down into details.


Asset Manager keeps providing more value without implementation effort.

Asset Manager 9.31 has been released!

Discover the content of this new maintenance release the brings a scalable and unicode version the web client on Linux platforms...

Do you want to have a quick tour of Asset Manager SAM?

10 screen shots with comments give a better understanding than a 40 slides presentation on the value that HP Asset Manager brings to its customers in Software Asset Management... have a look and enjoy!

Showing results for 
Search instead for 
Do you mean 
About the Author(s)
  • Anand is a senior product marketing manager at HP Software . Anand is responsible for marketing and sales enablement for Discovery and Dependency Mapping ( DDMA ) software for HP Universal Configuration Management Database ( UCMDB ) . He has more than 15 years of product marketing, strategy and engineering leadership experience at HP and software start-ups in the Silicon Valley. Prior to his current role at HP sooftware, he worked on driving the marketing strategy for the scale-up x86 server solutions and data center energy efficiency. Anand is an active participant in various data center industry consortia and currently serves as chairman for the Data Collection and Analysis Work Group at The Green Grid. The Green Grid is a global consortium of IT companies and professionals seeking to improve energy efficiency in data centers and business computing ecosystems around the globe. Anand received his MBA from The Fuqua School of Business, Duke University and a B.S. in Computer Science from Pune University in India.
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Mohamed Nada: Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I help IT leaders to understand how well IT is performing from a business perspective.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
HP Blog

HP Software Solutions Blog


Follow Us
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.