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Dear Santa: Making a list and checking it twice is EASY with CMS

Santa-list.jpgDo you want to learn how to reduce the discovery and integration challenges for service delivery in your organization?

 

From a CMS vantage point, it’s important to understand that service delivery can “consume” data in a variety of ways. Discovery and integration play a key role in this.

 

Keep reading to learn how the SACM integration of HP UCMDB and HP Universal Discovery with HP’s Service Anywhere can make your life easier.

HP Discover Special Interest Groups (SIGs): Help shape the future

We want you to help shape the future with us! Read on for more information on all of the Special Interest Groups we'll be hosting at HP Discover. Don't miss the opportunity to be our design partner for a day or join us on the Customer Support Journey to Excellence....

Junk Food also Causes Obesity in CMDBs, Studies Say

For a long time I've been looking for the better analogies for the concept of having standards of data quality around your CMDB.  One day during lunch, it hit me.  You have to think about populating your CMDB like you think about eating.  And it turns out, there are MANY equivalencies here.   For example, if you overeat, you're going to gain weight, so you can't move as fast, or do as much work.  When that happens, you lose value.  Ow. 

 

 

 

Improving Service Quality by the Numbers - 11, 10, and 9

Over the past month (dating back to the itSMF FUSION event in Dallas), a pair of conversations have been rattling around in my mind. The first one starts off with a set of numbers 11, 10, and 9. 11 is the number of major incidents experienced by a Fortune 500 company in the past year.

HP Configuration Management System (CMS) wins CRN’s 2012 Tech Innovator Award

HP Configuration Management System (CMS) version 10 was just named a winner of CRN Test Center’s 2012 Tech Innovator Award.  For the last nine years, this prestigious award has honored products that:

  • Solve old problems using new methods of technology
  • Push the envelope of what we thought was capable
  • Make an impact on life or business are innovations 

HP has been identified and selected as a tech innovator with continued steps in technology advancement and go-to-market.

What’s New In HP Universal CMDB...

Version 10.0 of HP Universal CMDB (UCMDB) enables enterprises and service providers to manage their IT, enabling ease of management of resources and their security, and delivers high value to end users and integrated applications, as part of the CMS system.

What’s New In HP Universal CMDB Configuration Manager...

HP is proud to announce the latest edition of HP Universal CMDB Configuration Manager.  Version 10.00 delivers key functionality to improve your business continuity planning and help you gain value faster from your configuration management system.  New enhancements allow you greater consumption of your UCMDB data and a quicker return on investment.

Introducing HP Universal Discovery 10...

Today HP is proud to introduce a new product, HP Universal Discovery (UD) 10.00, as part of HP Configuration Management System 10.  HP Universal Discovery, combining the best of two products and an innovative new capability; HP Discovery and Dependency Mapping Advanced Edition (DDMA), HP Discovery and Dependency Mapping Inventory (DDMI) and Just-In-Time (JIT) Discovery.

ITSM Architecture Missing a Fourth Dimension?

Yep, I found the problem.  There seems to be an intrinsic temporal dimension to ITSM implementations that I think needs to be called out.  A reference implementation of even a rudimentary ITSM "out of the box" will be different depending on what you start with and the order in which you implement your use cases. Meaning, if you implement Asset  then Change then Configuration Management, your resulting CMS will work differently than if you changed the order of just these three around!  ITSM math is apparently non-commutative!  I personally find this hilarious.

My impressions from the HP EMEA ITSM Customer Forum in Berlin this week

In my previous blog post you have probably read about this customer forum, and some of you have been there I guess. Last Tuesday was the first of three customer forum days packed with excellent presentations and discussions. I had the pleasure to moderate the Tuesday, solely focused on ITSM. Here are my observations and summary of this day.

Discovery: There is no "Getting Started"

One of my favorite South Park episodes is Kenny the Virtuoso.  Kenny decides to take singing lessons.  The lessons go something like this:  "Ok, repeat after me.  La la la la".  Kenny goes "Hmmm hmm hmm hmm".  The instructions continue:  "good.  Now, sing along."  And starts in on Con Ti Partiro.  Amazingly, Kenny actually keeps up and sings it perfectly and on key.

 

We can't all be Discovery Kennys.  But we can certainly get a little help.  Ok, repeat after me...

Consumers drive Providers, Providers are Transparent to Consumers: NOT a paradox!

Someone reading the COP model recently asked me that.  How can Consumers drive providers if providers are transparent to consumers?!  Dude, relax, it's ok.  it's about process, not opacity.

UCMDB and Service Manager Comnmunities Unite!

I had the privilege of meeting wtih almost forty customers face to face last week, during a series of Vivit user group meetings in Houston, Dallas, and Minneapolis.  It was fulfilling to me to listen to the customers and participate in the discussions.  I learned a lot, and I tried to pass on some helpful information.  Everybody brought it.  It was kind of like opening up a fresh can of the Practitioner's Forum. 

Even if you're going off the rails, you're still a Train: Leverage your Transformation's Momentum.

A data center transformation is essentially a train wreck in which the  train runs full speed into a transparent wall of time, pieces fly in all directions, and everyone on the Transformation team pick all the pieces out of the air, starting with those that will hit the ground soonest,  take them back to the track, reassemble them back into the running train, and once set off down the track, wonder if any stray pieces hit the ground and hope the occupants didn't notice.  The small miracle aside that it is actually possible to transform a live data center, is it possible to do it with little or no bloodshed to the business?  Do you want to find out?

It's Troux, CMDB and Enterprise Architecture Play Nice! Part 2, EA as a CMS Consumer

ITSM, CMDB, PPM, EA, CMS.  Not just SEO, but ITIL!  DCT!  Clooouuuuud……..

What does it all mean for the Enterprise Architect who spends a third of their time  gathering business context data?  A provider of even a small fraction of that amount would be, like, some kind of EA whisperer.  Really, what does business context mean to an enterprise architect?   What would be the value of CMS data to an EA?  What?

It's Troux, CMDB and Enterprise Architecture Play Nice! Part 1, EA as a CMS Provider

I see all kinds of IT environments, ranging from normal, to dungeonesque (full of tortured but alive people) to Taj-Mahalesque (pretty on the outside but full of death on the inside),  to, let's just say, the lights are on but nobody's home.  And every now and then, you find a data center who knows what Enterprise Architecture is.  It's Troux.    Which one are you?

IT takes a Community to build best practices. Really.

Before one can have "best" practices, one must have "good" practices, or at least "good enough" practices.  This is not merely a trusism - you'd be amazed (or maybe not)  how best practices are expected to be generated, like code, on a timeframe.  I like to take Pragmantic Marketing's take on this:  NIHITO.  Nothing interesting happens in the office.  You have to get out sometimes.  Or you can make some stuff up.

Improve IT visibility - say goodbye to change failures

New white paper explores various business critical IT functions that require detailed, up-to-date resource and dependency maps to be performed successfully, describes the HP approach to automated discovery and dependency mapping, presents an overview of the complete IT change management solution, describes the HP Discovery and Dependency Mapping software ( DDMA ) , and explains how its features and functionality can improve visibility into the data center and contribute to the success of key IT/ business initiatives.

Avoid CMDB, Discovery, and CMS Provider Conflict. Just Do It.

Are you suffering from provider conflict?  Is it painful for your IT professionals to resolve ownership issues?  Do all your Systems Architects dump the painful bits of that process on to Operations?  Does your vendor encourage this?  Most importantly, can you trust the data in your CMS right this minute?  I thought so.

Using CMS and Discovery in Data Center Transformations: Weird but True Stories

Stay with me for a minute.  I'm not talking about transforming your CMDB/CMS/Discovery/ITSM, I'm talking about USING a CMS or something like it to actually be The Tool for Data Center Transformations.  No way Jody!  What was all that talk last month about using the right tool for the right job?  Stay with me for a minute.

CMS Practitioner's Forum Passes Milestone 200th Session

The what? The who? You mean you've never heard of the UCMDB/DDM/CMS Practitioner's Forum? It's the best kept secret among CMDB practitioners. It's a round table. It's a knowledge-sharing, networking, idea-generating forum. It's a fast track to solving your problems, sometimes. We just did 200 of them. We may be doing something right.

Acronym Soup

A few years ago I joined one of HP’s software groups called BTO (acronym for Business Technology Optimization) and had to learn a new set of acronyms. It was really tough when I first started to participate in meetings. People would talk about SM and AM, CMS and UCMDB, ITFM and PPM, SPM, OO, SA, NA, BSM, BAC and DC (not the District of Columbia). My head would spin but I didn’t want to let on that I had no idea what they were talking about.

What Should Be a CI?

Life is tough. Deciding how to populate your CMS is tougher. As semantic and political battles rage among vendors, analysts, and the media, customers and practitioners are caught in the middle. Here is a bomb shelter that is small enough to carry on you but strong enough to protect you from the red glare buzzing overhead. It's constructed of high-fiber perspective.

CI = Asset?

In my presentation on the CMS value chain at Software Universe I tried to demystify some of the confusion around the CMS, and the CMDB in the CMS (yes you still need one in ITIL V3) . For example, how does the CMS relate to an "Asset"? As it turns out, there are multiple definitions and positioning. It's sometimes unpleasant.

HP Software Universe Unites CMS Community, Converges Market Requirements, Solves World Hunger

Well, two out of three isn't bad. But the CMS community was alive and well at Universe 2010! The presentations, round table sessions, and SIGs proved very fruitful for both HP and for our customers. Customers, partners, R&D, product management and product marketing got together for three productive and fun-filled days in Washington. The results are amazing.

No, the CMDB is NOT Irrelevant in a Virtual and Cloud Based World

Olivier Pignault reacts to a blog entry posted by Bernd Harzog where it is claimed that today’s CMDB products will not be able to evolve to handle the Virtual and Cloud Based World.
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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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