IT Service Management Blog
Follow information regarding IT Service Management via this blog.

HP Asset Manager: What Vehicle is Driving Your IT?

So much to do, so little budget with which to do it—this quandary is an all too familiar one for IT departments who are attempting to emphasize value and innovation while simultaneously justifying and reducing the cost of services. Combined with a lack of transparency and control over the physical, virtual, contractual and fiscal elements of complex business assets, meeting the challenge of successfully aligning IT services with business objectives becomes a difficult—if not virtually impossible—task. In order to solve this issue, IT departments must adopt more strategic financial management practices that will ultimately result in more foreseeable and higher valued services.

 

The question that remains is which ITAM product is best suited for the task?

New Asset Manager SAM Best Practice package! SAP, extended sku library, implementation console...

Asset Manager stays on top in Software Asset Management with the release of this new cumulative package that adds to the Out Of The Box best practices released under the SAM content package:

- More coverage with not less than 50 new applications and titles covered by the out of the box counters

- Streamlined implementation with the SAM BP implementation console

- More processes (merge discovered computers with procured ones, renew maintenance contract...)

- Better integrations: extension of the SKU license library for license data import, integration with SAP License analysis Workbench (LAW) to integrate SAP users accounts reconciled with procured licenses by OOB counters

- An Asset Manager SAM presentation and fast tour was added to the package that gives the big picture, before drilling down into details.

 

Asset Manager keeps providing more value without implementation effort.

ITSM Architecture Missing a Fourth Dimension?

Yep, I found the problem.  There seems to be an intrinsic temporal dimension to ITSM implementations that I think needs to be called out.  A reference implementation of even a rudimentary ITSM "out of the box" will be different depending on what you start with and the order in which you implement your use cases. Meaning, if you implement Asset  then Change then Configuration Management, your resulting CMS will work differently than if you changed the order of just these three around!  ITSM math is apparently non-commutative!  I personally find this hilarious.

New Change Management Process "Skills"

In honor of Jody's recent ITSM parenting post featuring a picture from one of my favorite movies, the Service Manager team will some be releasing a new set of change management best practices via HP Live Network.

 

These will be based on the new HP Service Manager "Process Designer". To provide an overview of these new capabilities, we're having a webinar on October 27 at 9am Pacific / 12pm Eastern titled "Take change management to the next level".

 

Continue on to read more ...

Discovery: There is no "Getting Started"

One of my favorite South Park episodes is Kenny the Virtuoso.  Kenny decides to take singing lessons.  The lessons go something like this:  "Ok, repeat after me.  La la la la".  Kenny goes "Hmmm hmm hmm hmm".  The instructions continue:  "good.  Now, sing along."  And starts in on Con Ti Partiro.  Amazingly, Kenny actually keeps up and sings it perfectly and on key.

 

We can't all be Discovery Kennys.  But we can certainly get a little help.  Ok, repeat after me...

Champions are a Natural Result of Community

In my last blog, we talked about best practices and set up this series of posts about creating and leveraging the power of Community.  Today, we talk about product champions:  community leaders and thinkers, superheroes to their organizations, writers and speakers at our conferences, the voice of the customer base and the product market to the ear of the vendor.  How does one go about building product champions?  And what good are they to us as a vendor, as a community?  NOT a rhetorical question, but one that deserves some TLC.  Just like our champions.

IT takes a Community to build best practices. Really.

Before one can have "best" practices, one must have "good" practices, or at least "good enough" practices.  This is not merely a trusism - you'd be amazed (or maybe not)  how best practices are expected to be generated, like code, on a timeframe.  I like to take Pragmantic Marketing's take on this:  NIHITO.  Nothing interesting happens in the office.  You have to get out sometimes.  Or you can make some stuff up.

CMS best practices library rev2 now available

HP customers and partners, come and get it! Served up hot for you, it's the new CMS best practices library revision 2, including the long-awaited CMS strategy guide.
Search
About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
Follow Us


HP Blog

HP Software Solutions Blog

Labels
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation