IT Service Management Blog
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United Airlines & HP Executive Scorecard - Silvia Prickel, Managing Director IT Business Office, United Airlines shows how the HP Software Executive Scorecard enabled her to meet IT challenges & align to the business.

Day in a life of a PMO office via Executive Scorecard

HP Project and Portfolio Management (PPM) Center processes, accelerating time to value, and achieving widespread adoption via HP Executive Scorecard.




As companies coordinate the use of "best practices" project management to implement and communicate organizational strategies and achieve business objectives, look to HP Executive Scorecard to capture the important KPI's and communicate the value across the business.

HP Executive Scorecard turn data into actionable information

See a demo of HP's Executive Score Card (XS) which gathers key performance indicators (KPI's) and other metrics from across your IT Portfolio solutions and presents them in executive friendly Scorecard & Dashboards.

Executive Scorecard vs Dashboard when funneling vast quantities of enterprise data?

Over the last couple of weeks I had the chance to present "Executive Scorecards & Dashboards" at the Chicago itSMF LIG meeting & Chicago Vivit user group meeting with great turnout and fanfair. We had a chance to talk about IT Executive Scorecards based on data pulled from the HP BTO Portfolio into a datawarehouse solution, in particular SM, AM, DC, PPM. Based on the feed back and user questions, I thought it would be a good idea to help bring clarity and define the differences between Scorecards & Dashboards. Both of which could help with our most pressing challenges of IT - the need for financial & performance transparency. The differences between dashboards and scorecards are best demonstrated by looking at real examples of the kind of metrics that would occur in each. Consider a manager responsible for calls at a large customer support call center. Whether the manager needs a dashboard or scorecard depends on what they want to do with the data they collect – the management decisions (operational or strategic) they want to inform.
Tags: AC| BI| BTO| CIO| DC| View All (8)

HPSU 2010 IT Financial Management Overview Kickoff (Wednesday, 6/16/2010, 9:00 am)

Learn how you can address today’s top CIO issue of cost take-out with the HP IT financial management solution. CIOs face increasing pressure to drive down ongoing operational costs while increasing spending on innovation. Attend this session and learn how you can do that even though the cost information needed to make informed business-backed decisions has historically been difficult to find and analyze. We’ll kick off the IT financial management track and introduce the IT financial management solution from HP, recognized by customers and analysts as the right approach for running IT financials like a business. You’ll get an introduction to the issues and the approach taken by HP and our partners that will be explored in more detail in the remaining sessions in this track.

2 weeks left until HP Software Universe 2010 in Washington DC -- ITFM

This year, I will be participating in the IT Financial Management track at HPSU 2010. We have a great track this year with fantastic user stories accompanied by some amazing ROI.
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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary (@maryrasmussen_) is the worldwide product marketing manager for HP Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Having about 15 years of experience, practical and academic, throughout these years, I’ve been always focusing on both strategic directions side by side with achieving critical business goals Mainly focused on IT operations management, strategy and control, my preferred vendor is usually HP, as I believe HP has one of the best Enterprise portfolios among the current trending technologies
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
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