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The HP Service Anywhere March 2014 Release Now Available

lowres.JPGIt was just 3 months ago when the new HP Service Anywhere came to market – and here we are again with another release packed with enhancements and new value for our customers. This March 2014 release offers users a new visualization across their IT landscape, and puts an even greater level of connected intelligence at the fingertips of the users and end users for faster, proactive problem solving.

 

Read on for a glimpse of a few of the enhancements and benefits delivered in this new release.  I think you will agree with the reaction I heard from a current customer: “This is a very impressive upgrade!”  

 

HDI Conference: Service Anywhere March’14 will be there! Will you?

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Orlando Florida

Exhibit Booth #717 – Service Anywhere March'14 Demos

Breakfast Session 12 – Leveraging Big Data on the Service Desk

 

The new release of HP Service Anywhere will be revealed any day  and will on the demo stations at HP’s booth at the HDI conference.  Along with Service Anywhere we will also be showing other awesome products from our ITSM portfolio including Service Manager, Asset Manager and CMS.   Keep reading for more details.

 

HP Discover Day One: HP Propel and HP Service Anywhere steal the show

HP Discover Day 1 has come to a close. HP Propel and HP Service Anywhere stole the show in the ITSM section. Continuing reading to get an introduction to HP ITSM's two newest stars and a recap of all the great things that happen on HP Discover Day 1!

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SaaS, TCO and you

SaaS Economics.jpgThere is no doubt—SaaS is a software delivery and deployment model that is winning across industries. And IT Service Management solution vendors are jumping on the bandwagon toward success. Demand for simplicity and lower total cost of ownership (TCO) are among the market drivers. But how can you figure out, whether SaaS is the right strategy for your business and IT? What do you have to factor in for this decision? Maybe the traditional on-premise or a hybrid model is the right choice. Let’s look into this a bit further …

HP Service Anywhere March 2013 Release

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Last week the newest release of HP Service Anywhere became generally available and was  pushed out to systems worldwide.  Have you seen it yet? 

Getting your data under control with discovery and dependency mapping

Discovery_Photo_XS.jpgThe huge amount of data in today’s IT environments, the high change rate of this data and the growing complexity of dependencies between data elements (configuration items) make it hard for IT to deliver on expectations. But there is light at the end of the tunnel – the Discovery solution.

Discuss IT Service and Portfolio Management topics at the next HP Software EMEA Customer Forum

brussels atonium-01.jpgIn your IT Service and Portfolio Management architecture, what is the role of mobility? What about  the role of public, private and hybrid cloud? How do you meet the expectations for agility and delivery speed for your Lines of Business? Are you considering agile methodologies for your project and portfolio management?

These are just some of the IT Service and Portfolio Management topics you can discuss with HP product management, other HP customers and HP partners.

The 7th bi-annual HP Software EMEA Customer Forum will take place from 16-17 April at the Sheraton Hotel in Brussels, Belgium. Keep reading to find out more about what you will learn at the forum.

Pink Play-by-Play

And that’s a wrap! Pink Elephant 2013 was a huge success, and we were thrilled to be a part of it!

 

Remaining true to its Las Vegas location, the interactive conference was infused with perpetual entertainment that drew as many laughs as it did tears and ultimately, left participants ready to head back to their respective teams moved and motivated. From exhibitions to awards shows to an appropriately selected Pink Floyd cover band, Pink Elephant 2013 was the ideal platform for an open discussion of IT information, innovation and inspiration. 

 

Recommendations for getting the most from your service desk

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Today I want to talk about “The Whole Enchilada”. I want to talk about your service desk—your whole service desk.

 

We'll discuss processes, best practices, integrations, services, a solutions perspective, and deployment options. All in a page or two.

 

Chuck

Combining on-premise and SaaS Service Desk Solutions to get the ideal solution

SaaS is now considered a mainstream delivery model. But, is it the best model for every aspect of your business? What does SaaS mean for Lines of Business applications?

Get Digging in the Service Anywhere Sandbox

On November 16 of last year, a new HP ITSM star—Service Anywhere—was born. Nearly eight weeks after its official IT world debut, it’s shining bright as a powerful extension to an already robust HP ITSM software family.

5 ways to get more from your SaaS service desk

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What are the five ways you can get more from your SaaS service desk? We asked the experts and performed the leg work to find out for you. Find out what our results uncovered in this blog post.

The Future of ITSM - Looking back on an interesting local itSMF event

While most of the HP Discover attendees already were on their way to Frankfurt, I visited another interesting event, solely focusing on ITSM. It was the 2012 convention of the local itSMF Chapter in Germany, Kassel on Dec 3-4. So, why was this interesting?

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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