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HP Service Manager (SM) Process Designer for Help Desk: Codeless Configuration is here!

HP Service Manager (SM) Process Designer for Help Desk: Codeless Configuration for Your Service Desk, Incident and Problem Management Processes is Here!

 

Codeless Configuration is where it is at – we know you want to see more of it and we want to give you more of it. Which is why we, the HP Service Manager (SM) team, are extremely pleased to announce the latest release in HP Service Manager’s Process Designer framework, Process Designer Content Pack 9.30.3, which contains Process Designer for Help Desk (PD Help Desk).

 

 

HP ITSM: A Virtual Visit to HP Discover

HP Discover has come and gone, but the knowledge and ideas we picked up in those three action-packed days linger in our minds.  The Venetian in Las Vegas was the place to be June 11-13. Thank you to those of you who attended. The best part of HP Discover for us is, without a doubt, interacting with all of you. Because we believe you, the users, are the future of IT.  We want to be your partner, not your vendor, and we will develop a mutual vision of the future, together. That goes for those of you who were unable to attend as well.

 

As we know those three days can be hectic and even if you attended, you may not have been able to catch every demo, session and presentation on your agenda. If you didn’t attend we want to help you go back and experience HP Discover with us. We want to walk you through HP Discover from our ITSM perspective, highlighting key sessions, takeaways and documents. We want to interact with you and understand your vision, while filling you on our view of the future of ITSM. So as Meg Whitman said “challenge us, tap into us, bring us your problems and your goals, and your insoluble puzzles and your impossible schedules and together we will make amazing new strides. No other organization is better positioned to be your partner in navigating the new style of it.”  We are here for you.

 

And now let’s go to HP Discover.

‘Tech-tonic’ IT Shifts—How to Keep Up with Rapid Change in Technology

  • Remember when there weren’t computers as we know them today? And then when there were, they filled an entire room, rather than in the palm of your hand?
  • Remember when grid computing connected via Ethernet was considered advanced?
  • Remember when ‘cloud’ just meant a mass of condensed water vapor, when ‘mobility’ referred to physical movement whether by foot, bicycle, or a 1969 Mustang convertible, and the phrase ‘big data’ would have drawn a confused “Huh?” from most people?

Pink Play-by-Play

And that’s a wrap! Pink Elephant 2013 was a huge success, and we were thrilled to be a part of it!

 

Remaining true to its Las Vegas location, the interactive conference was infused with perpetual entertainment that drew as many laughs as it did tears and ultimately, left participants ready to head back to their respective teams moved and motivated. From exhibitions to awards shows to an appropriately selected Pink Floyd cover band, Pink Elephant 2013 was the ideal platform for an open discussion of IT information, innovation and inspiration. 

 

Pumped for Pink!

HP is getting ready to head to one of the most highly anticipated IT Service Management events of the year. Taking place at the famed Bellagio in Las Vegas from February 17th-20th, Pink Elephant 2013 is just around the corner. Viva la ITSM!

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Service Manager Mingles

Service Manager has gone social! HP Service Manager (SM) 9.31 now deeply embeds HP’s Enterprise Collaboration to provide a robust collaboration capability within Service Manager that also seamlessly connects to other social messaging tools and companion HP products. SM Collaboration allows service desk and associated employees to become more effective through a whole new level of interaction!

Get Digging in the Service Anywhere Sandbox

On November 16 of last year, a new HP ITSM star—Service Anywhere—was born. Nearly eight weeks after its official IT world debut, it’s shining bright as a powerful extension to an already robust HP ITSM software family.

We Thank You

The holiday season is the perfect time to reflect on things we’re grateful for. One of the things we’re most thankful for is our amazing customers, who implement, appreciate and enjoy HP ITSM products as much as we do!

 

HP ITSM Gets Social!

"Social media is the new 800 number. Make sure you're answering those calls." Dharmesh Shah

 

As a modern channel of communication, it behooves all of us technology nuts to take advantage of the many benefits of social media. In observing the infinite amount of real time conversations made possible through virtual communication platforms like Facebook and Twitter, it’s clear to HP ITSM that we live in a world run by social media. 

A Star is Born!

By this time tomorrow, the latest addition to our ITSM lineage, HP Service Anywhere, will have made its official world debut. To say that we are ecstatic about its release would be a giant understatement. Allow us to introduce you to the newest member of our HP ITSM family

The ITSM Bandwagon: Get On Board!

“How’s business?” is quickly turning into the most relevant measurable for IT performance.  As technology leads nearly every modern-day industry, organizations want their IT to be more than just a passive resource—they now expect IT to deliver results that demonstrate a contribution to their bottom line. This means that IT must possess the ability to successfully align its performance with the overall business performance. Meeting these expectations requires the service desk to get on board the ITSM bandwagon.

A Closer Look: HP Service Manager 9.31

In case you missed the Vivit webinar on November 8, fret not—we’re here to fill you in! Product Marketing Manager Michael Pott, HPSM Product Line Director Jacques Conand and Director of ITSM Products Pat DeMartine gathered (virtually, anyway) to educate us on HP Service Manager 9.31. 

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Software technical product manager for HP Strategic Analytics--Executive Scorecard (XS) and Financial Planning & Analysis (FPA). Generate technologically sophisticated IT Performance Analytics use cases in collaboration with fellow HP product managers and design partners. Liaison for XS & FPA product managers, customers, and development team. Draw upon experience and industry pulse to influence the definition of product strategy and roadmap. Primary implementer of POCs for key elements of the company's offering including executive scorecard, financial planning and analysis, and process analytics..
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryR_Colorado
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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