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Executive Scorecard - Cloud Management Analytics

 

Executive Scorecard - Cloud Management Analytics

As part of the move to the hybrid cloud model, organizations face challenges in getting the needed level of transparency in order to evaluate and optimize their cloud usage and ROI.

 

 

 

 

Executive Scorecard has recently added a component called Cloud Delivery Optimization which helps organizations to get that needed transparency while optimizing cloud technology utilization.

 

Aligning IT With the Business Starts & Ends with a Financial View of IT

 

 

Disruptive new technologies such as mobility and the cloud fundamentally change how IT is measured and managed.

 

innovation2.jpgIn the past, IT organizations could simply cross-charge their costs and report on service-level agreements (SLAs). Today, business customers can go to Amazon, Azure or other providers’ web pages and see prices for servers, storage, databases and more as well as seeing performance metrics for those services.

This means that, for the first time, IT needs to have public cloud-comparable costs for service options and transparent performance information. By doing this, IT can generate a cost-effective strategy that improves operating efficiency while embracing the cloud, whether public or private or a hybrid.

HP ITSM: A Virtual Visit to HP Discover

HP Discover has come and gone, but the knowledge and ideas we picked up in those three action-packed days linger in our minds.  The Venetian in Las Vegas was the place to be June 11-13. Thank you to those of you who attended. The best part of HP Discover for us is, without a doubt, interacting with all of you. Because we believe you, the users, are the future of IT.  We want to be your partner, not your vendor, and we will develop a mutual vision of the future, together. That goes for those of you who were unable to attend as well.

 

As we know those three days can be hectic and even if you attended, you may not have been able to catch every demo, session and presentation on your agenda. If you didn’t attend we want to help you go back and experience HP Discover with us. We want to walk you through HP Discover from our ITSM perspective, highlighting key sessions, takeaways and documents. We want to interact with you and understand your vision, while filling you on our view of the future of ITSM. So as Meg Whitman said “challenge us, tap into us, bring us your problems and your goals, and your insoluble puzzles and your impossible schedules and together we will make amazing new strides. No other organization is better positioned to be your partner in navigating the new style of it.”  We are here for you.

 

And now let’s go to HP Discover.

Taking You Backstage at HP Discover 2012

“Despite what you may have heard, innovation is alive and well,” HP President and CEO Meg Whitman upon taking the stage at HP Discover 2012

 

Innovation encompassed the theme of last week’s HP Discover 2012, which focused on paving the way for the future with cutting-edge technology specifically created for the end-user. HP’s concerted effort on driving towards end-users was present throughout key note speeches, sessions and floor interactions that took place over the two days of the conference.

HP Service Anywhere – Getting the most out of your SaaS Service Desk

Incident.pngWe just announced HP Service Anywhere - a native SaaS service desk that simplifies IT Service Management (ITSM).

 

“Like the consistency from the user’s perspective, such as how things are named in the navigator.  And, like the development tools – it will be easier for users and admins to make system modifications” - beta customer

 

www.hpserviceanywhere.com

Following Vienna Remotely

www.hp.com/go/discovervienna

 

In case you want to follow some of the highlights

Labels: HP Discover| Vienna

HP ITSM at HP Discover in Vienna, 29 Nov - 1 Dec

HP Discover is only about a week ago and I am really excited. When I was building my schedule today using the website's scheduler I thought: Why not share some details of the HP ITSM related activities at HP Discover? So here you go ...

ITSM - "IT Seemed Magic" at HP Discover 2011 - Sir Paul McCartney delivers stunning finale'

HP Discover 2011 was a time of many firsts.  I saw a Beatle for the first time.  We held the first joint UCMDB-SM integration  practitioner's forum.  We held the first live+audio CMS practitioner's forum.  Our first experiment with a bold, new hands-on lab format.  I met many of my customers in person for the first time.  And something in the water - or maybe it was the suckling pig at Dos Caminos that - well, it was a time of many firsts.  I'm almost - almost - sad to go home.

HP Service Manager 9.30 -- coming July 2011!

HP Service Manager (SM) 9.30 marks another milestone in the evolution of integrated, automated and cloud-powered IT service management for the Instant-on Enterprise.  SM 9.30 is being presented at HP Discover in Las Vegas this week, and an early release version will be demonstrated on the show floor. Shipments of SM 9.30 will begin in July.

 

Values and benefits of the 9.30 release include productivity, ease-of-use, end-user satisfaction, and easier updates.

What happens in Vegas...could boost your IT career! Attend the ITSM Software track at HP Discover

It’s just a few days away…and the line-up we have scheduled for the HP ITSM software track at HP Discover this June 6-10 is jam-packed with relevant topics and great speakers!  You’ll end up with a notebook or PDA filled with action items for near-term evaluation or implementation, new relationships and contacts with which to follow-up and best practices that you can put into practice tomorrow. 

 

Download the attached schedule of the entire track of sessions.  Then register for the event and learn how your peers in other companies have: deployed their ITSM solutions in just six weeks; consolidated onto HP Service Manager to improve services and save costs; achieved quick wins from ITSM through reporting and continual improvement; and much more. 

What a line-up! Blockbuster presentations on HP Service Manager track at HP Discover June 2011

Have you ever wanted to learn how your peers in other companies approach the transition of their people, process, and tools to support a more efficient and effective IT service management (ITSM) solution?  At HP Discover this June 6-10, on the HP Service Manager/Asset Manager (SMAM) track (within Unified Operations Software), you will have your chance.  Listen to the presentations and be the first to greet your favorite speaker after the show.  You’ll want a front-row seat for these performances:

Share your ITSM Story at HP Discover (formerly HP Software Universe)! Submit your abstract now!

Fame, respect from your peers (not to mention a great business networking opportunity), free pass to HP Discover, bright lights of Las Vegas, gambling and nightlife…this could all be yours June 6-10, 2011!

 

WE WANT TO HEAR FROM YOU, RIGHT NOW…if you have a good story about your ITSM process implementation and you are a customer of HP Service Manager (SM) software and/or HP Asset Manager (AM) software.  Even better if you have implemented any of their extended solution components (e.g., HP Universal CMDB, HP Discovery and Dependency Mapping (DDM), HP Operations Orchestration(OO)…). Ditto for any HP partner who can get their customer to commit to co-present on such a topic.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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