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The new HP ITSM Deployment Manager will shorten your on premise software deployment

Who cares about the cost and effort involved to completely address the ITSM solution deployment concerns such as the high complexity of the corporate computing environment, the need for precise execution of implementation steps, and expertise required to handle implementation issues?   We do and that’s why we are introducing HP ITSM Deployment Manager, a new offering aimed to shorten time to value (TTV) and reduce total cost of ownership (TCO). This tool is FREE and ready to change the way you conduct HP ITSM on premise software deployments!

What’s New in HP Service Manager (SM) 9.32: Process Designer Help Desk and Codeless Configuration

HP SM 9.3.pngOne of the most important evolutions in HP Service Manager (since 9.30) has been our steady progress toward a codeless system. We've taken another large step toward this goal with our recent release of HP Service Manager 9.32 and Process Designer for Help Desk. You now have the ability to use  codeless configuration  for the three help desk processes in HP Service Manager: Service Desk, Incident Management and Problem Management. 

 

Keep reading to find out why we are so excited about codeless configuration and what it means for you!

 

 

SaaS, TCO and you

SaaS Economics.jpgThere is no doubt—SaaS is a software delivery and deployment model that is winning across industries. And IT Service Management solution vendors are jumping on the bandwagon toward success. Demand for simplicity and lower total cost of ownership (TCO) are among the market drivers. But how can you figure out, whether SaaS is the right strategy for your business and IT? What do you have to factor in for this decision? Maybe the traditional on-premise or a hybrid model is the right choice. Let’s look into this a bit further …

Getting your data under control with discovery and dependency mapping

Discovery_Photo_XS.jpgThe huge amount of data in today’s IT environments, the high change rate of this data and the growing complexity of dependencies between data elements (configuration items) make it hard for IT to deliver on expectations. But there is light at the end of the tunnel – the Discovery solution.

Discuss IT Service and Portfolio Management topics at the next HP Software EMEA Customer Forum

brussels atonium-01.jpgIn your IT Service and Portfolio Management architecture, what is the role of mobility? What about  the role of public, private and hybrid cloud? How do you meet the expectations for agility and delivery speed for your Lines of Business? Are you considering agile methodologies for your project and portfolio management?

These are just some of the IT Service and Portfolio Management topics you can discuss with HP product management, other HP customers and HP partners.

The 7th bi-annual HP Software EMEA Customer Forum will take place from 16-17 April at the Sheraton Hotel in Brussels, Belgium. Keep reading to find out more about what you will learn at the forum.

ITSM questions that keep me up at night

SRM Photograph.jpgIs an incident the same as a service request? What is the function of a service portal? And why do I need a change management and a request fulfillment process? Can I connect my change management process with the service portal? How do I implement a service portal and request fulfillment? Discussions like the above have finally led me to write this blog post … (and have caused me many sleepless nights).

Asset Manager Strikes Again- Version 9.32 released

Have you been dreaming of an Asset Manager that has....

  • Ability to customize system scripts and wizards via a re-direction mechanism?
  • Extended rights for the guest users with read only access to ALL tables, including the customized one? This in addition the capacity modify his assets, create requests and validate workflow tasks.
  • A database extension to support Cloud Billing package functionalities?dream3.jpg

 

The release of HP Asset Manager 9.32 just made your dreams come true!

What agility can add to your IT organization

PDCA.pngWhat is driving cloud adoption in 2013? The latest trends like mobility and Bring Your Own Device (BYOD) and increasing demand for instant service consumption are rapidly driving cloud adoption. But this new world isn’t easy for everyone. I see a lot of IT organizations that are struggling to thrive with this new pace for delivering and supporting services.

 

The solution - today’s IT organizations have to become more agile.

Everything you dream to know about the HP Asset Manager web client...

How to build a welcome page that will include dashboards, links and buttons adapted to the profile of the user that logs on?

How to use meaningful urls to launch external applications (View the incidents in Service Manager for the detail of a computer in AM) or access any list, dashboard or detail in Asset manager?

How can you launch Asset manager on a detail from the context of another application (view asset detail in SM from the context on an incident) ?

How to tune the web client for better performance?

What does the web usability package bring?

 

Everything you dream to know about the Asset Manager Web Client is in the attached presentation.

Dashboards.png

Follow us to Frankfurt

One of our most exciting events of the year is just one month away: HP Discover EMEA takes place in Frankfurt, Germany on December 4-6, 2012. Get inspired, make connections and learn how we make technology work for you at the enterprise event for all HP alumni.

 

Featuring a line-up of HP experts and executives, industry leaders and special guests, this year’s keynote speakers are CEO, Co-Founder and Director of DreamWorks Animation, Jeffrey Katzenberg and HP President and CEO, Meg Whitman.

New Asset Manager SAM Best Practice package! SAP, extended sku library, implementation console...

Asset Manager stays on top in Software Asset Management with the release of this new cumulative package that adds to the Out Of The Box best practices released under the SAM content package:

- More coverage with not less than 50 new applications and titles covered by the out of the box counters

- Streamlined implementation with the SAM BP implementation console

- More processes (merge discovered computers with procured ones, renew maintenance contract...)

- Better integrations: extension of the SKU license library for license data import, integration with SAP License analysis Workbench (LAW) to integrate SAP users accounts reconciled with procured licenses by OOB counters

- An Asset Manager SAM presentation and fast tour was added to the package that gives the big picture, before drilling down into details.

 

Asset Manager keeps providing more value without implementation effort.

Asset Manager 9.31 has been released!

Discover the content of this new maintenance release the brings a scalable and unicode version the web client on Linux platforms...

Struggling with Oracle compliance? Fearing an audit? HP Asset Manager is the plug and play solution!

Oracle is one of the top 3 publishers where enterprise companies invest their money today. The official price list for one Oracle Enterprise Edition processor license is today $47 500 (http://www.oracle.com/us/corporate/pricing/technology-price-list-070617.pdf)!

… and Oracle license compliance is one of the most challenging to maintain

An Oracle compliance audit can quickly turn into a very expensive exercise. HP Asset Manager, with the Oracle SAM Best Practice package, gives you the tools and best practices to help avoid cold sweat.

This series of 3 weekly posts will give you a practical understanding of Oracle Licensing, as well as HP Asset Manager’s answers and ready to use solutions for being successful in Oracle compliance management.  The series will finish with an Oracle SAM tour in Asset Manager across the interface. With Asset Manager, you can achieve huge savings savings through license use optimization and decreased legal risk through crystal clear visibility on compliance.

I am really excited ... I have got virtual backstage access to HP DISCOVER!

Yes, that's really true, and you can also easily get this exclusive access. So, register, lean back and enjoy 2 hours of live event coverage from Las Vegas on June 7 and 8. If you cannot be there this is the next best thing. With this exclusive virtual event ...

What happens in Vegas...could boost your IT career! Attend the ITSM Software track at HP Discover

It’s just a few days away…and the line-up we have scheduled for the HP ITSM software track at HP Discover this June 6-10 is jam-packed with relevant topics and great speakers!  You’ll end up with a notebook or PDA filled with action items for near-term evaluation or implementation, new relationships and contacts with which to follow-up and best practices that you can put into practice tomorrow. 

 

Download the attached schedule of the entire track of sessions.  Then register for the event and learn how your peers in other companies have: deployed their ITSM solutions in just six weeks; consolidated onto HP Service Manager to improve services and save costs; achieved quick wins from ITSM through reporting and continual improvement; and much more. 

Want to know more about what customers think of HP Asset Manager?

“HP Asset Manager has provided us with a powerful and flexible tool to gain control of our hardware and software assets.  The tool is robust enough to meet all of our requirements and has the flexibility to handle our unique business needs.”

Source: TechValidate

Labels: Asset Manager| itam

Share your ITSM Story at HP Discover (formerly HP Software Universe)! Submit your abstract now!

Fame, respect from your peers (not to mention a great business networking opportunity), free pass to HP Discover, bright lights of Las Vegas, gambling and nightlife…this could all be yours June 6-10, 2011!

 

WE WANT TO HEAR FROM YOU, RIGHT NOW…if you have a good story about your ITSM process implementation and you are a customer of HP Service Manager (SM) software and/or HP Asset Manager (AM) software.  Even better if you have implemented any of their extended solution components (e.g., HP Universal CMDB, HP Discovery and Dependency Mapping (DDM), HP Operations Orchestration(OO)…). Ditto for any HP partner who can get their customer to commit to co-present on such a topic.

Acronym Soup

A few years ago I joined one of HP’s software groups called BTO (acronym for Business Technology Optimization) and had to learn a new set of acronyms. It was really tough when I first started to participate in meetings. People would talk about SM and AM, CMS and UCMDB, ITFM and PPM, SPM, OO, SA, NA, BSM, BAC and DC (not the District of Columbia). My head would spin but I didn’t want to let on that I had no idea what they were talking about.

CMS Use Cases On Parade At HP Software Universe

In my last few posts I talked about the need to focus on use cases.  Over many years I have learned that the number one thing people want to hear about is as follows:  "what is my peer down the street (or across the ocean) doing about similar problems".


Being the track manager for the Configuration Management System (CMS) track at HP Software Universe in Washington D.C. (June 2010), I just completed scheduling a number of great presentations that represent real world use cases and implementation outcomes.   The CMS track at Universe this year highlights a number of great case studies of what real customers - facing real challenges - at very  large and complex companies - are doing around CMS related initiatives.  What follows is a quick summary of customer centric use cases that will be on stage for the CMS track at Universe this summer.


Turkcell, one of the largest mobile phone companies in Europe, will be on stage addressing how they are creating an integrated IT environment capable of supporting a broad range of IT processes including Asset Management, Configuration Management, Change Management and Problem Management.  Elements being integrated include IBM Maximo, HP Business Service Management (BSM) solutions, the HP Universal CMDB and HP Discovery and Dependency Mapping.


An HP partner, Linium L.L.C., will be walking through the work they have done for a major retailer in the US.  The focus of this case study is around the implementation of a Change and Release Management solution that brought together HP Server Automation, HP Release Control, HP Service Manager and the HP Universal CMDB.  


Melillo Consulting is working with a large company to integrate several of our BSM solutions with our HP Client Automation Center to implement an Incident, Change, Problem and Request Management solution.


Elegasi, another partner, is working with a large Financial Services company to help them effectively manage the cost of licenses associated with virtualized infrastructure.   The session will highlight how Discovery and Dependency Mapping, the Universal CMDB, and HP Asset Manager can work together to help address license compliance and cost management for virtualized infrastructures.


Finally, our HP Professional Services team is implementing a Service Asset and Configuration Management solution for a major Telecom company.  They'll be addressing the work they have done to integrate UCMDB and Asset Manager and talking about where they are going next in terms of integrating Service Manager. 


When I consider all of the sessions being put together across other tracks as well - I know that there are many more customer or partner delivered sessions that focus on integrated solutions.  In many of these, the UCMDB is a central component of the solution that will be represented on stage.  If you are interested in going to Universe and have not yet registered, I invite  you to get $100 off the entry price by entering the promotion code INSIDER when you register.  Feel free to pass this promotion code on to others.  Hope to see you in Washington this summer.  Cheers!

Meet The Experts: A series of webinars on managing a virtualized IT environment

HP recently sponsored a series of virtualization roundtables, run by CIO magazine, titled "What your team's not telling you about virtualization". Over the course of these virtualization roundtables, we heard from more than 100 IT executives (C-Level, VP…) about what’s on their minds regarding the management challenges around virtualization. They were very interactive discussions between the HP speakers and the customers, and regardless of the industry or city they were in, a set of common needs were expressed by these IT executives, including the need to:


• Automate change across physical and virtual environments that make up the business service


 • Become more cost efficient


• Increase IT operations efficiency and delivering high-quality services


• Better enable business continuity and compliance


• Manage asset and software entitlements, contracts and deployments


• Learn from their peers and from HP about the best practices around virtualization


 As a result of this feedback, we scheduled an April web event series (six one-hour virtual discussions) that drills down to answer these common needs. They are called the ‘Meet the Experts’ presentations where virtualization experts discuss best practices. Some of the speakers are from HP, some are customers. The dates and topics are:


 • April 13 - Optimizing service modeling, discovery, and monitoring for VMware environments


 • April 14 - Protecting Virtualized Environments from Disaster with HP Data Protector •


 April 21 - Testing Smarter and Faster with Virtualization


• April 22 - Improve customer satisfaction and maintain service levels in virtualized environments


• April 27- BCBS of Florida builds a foundation for virtualization with HP Asset Manager


• April 29 - Virtualization: Compliance enforcement in a virtualized world


If you are interested in listening to any of these presentations you can attend by registering at: https://h30406.www3.hp.com/campaigns/2010/events/1-8K6H1/index.php?rtc=3-3ERQKL8&jumpid=ex_r11374_us/en/large/eb/adv3_virtualization_wave_sdr_ptr/rtc_3-3ERQKL8/20100310.  I think they will be interesting and insightful if you want to learn more about how to manage a virtualized environment!


 

How important is Services Asset and Configuration Management (SACM)?


One of HP's enterprise customers thinks it’s important!  This large insurance company has consolidated their asset management, human resource, and configuration management system data to calculate inventory data reports for several departments. They are looking at SACM from different perspectives and ensuring that the data accuracy and calculations are consistent between the different views. I don’t think this company is alone.  Companies seem to be increasingly challenged by the complexity of their IT environment and are looking for better ways to manage control of their infrastructure.


 


The ITILv3 definition of Service Access and Configuration Management is:


- The SACM process manages the service assets in order to support the other Service Management processes.


- SACM objective is to define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned and current state of the services and infrastructure.


 


It’s vital to provide integrated, accurate and current data across IT and it requires rigorous processes to achieve this federation of data. A goal of SACM is to establish Asset Manager as the reference source of assets from the point assets are procured to the time they are retired. But what’s best method of federating data?  


 


HP’s Asset Manager integrates with the UCMDB to automate the ITSM process without requiring a monolithic repository and it ensures all hardware and software assets supporting business services are effectively managed.  It also provides a clear illustration of dynamic enrichment of CI by federating attributes from an external authoritative source of data.


 


Is your company tangled up in confusing asset reports and CMDB's?  Is your data federated across your IT environment?  I want to know your thoughts...

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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