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Displaying articles for: September 2011

My impressions from the HP EMEA ITSM Customer Forum in Berlin this week

In my previous blog post you have probably read about this customer forum, and some of you have been there I guess. Last Tuesday was the first of three customer forum days packed with excellent presentations and discussions. I had the pleasure to moderate the Tuesday, solely focused on ITSM. Here are my observations and summary of this day.

What was hot at itSMF FUSION

The 2011 event finished up Wednesday, and here are some of my observations. First of all, what was hot (in my opinion at least)? Catalog and Cloud were dominant topics. Other reoccurring themes included metrics, service level management, and the dev-ops continuum. As always, with fewer face-to-face gatherings across the industry, networking is king.

Internal Cloud: costing and billing with Asset Manager and HP SW products

Managing IT as a P&L is a constant goal for mature IT organizations. This approach makes the business units accountable for their use of the IT infrastructure and forces IT to be more efficient through

  • The definition of IT services that will address internal customers needs with levels of service, SLAs etc.
  • The optimization of the underlying IT infrastructure: the internal users will negotiate the best prices for services, the IT will need to optimize its infrastructure to make sure its revenues (bills to internal users) cover their expenses and investments.

As a consequence, an internal provider / customer relationship starts and the the businesses, that now pay for their IT, tend to balance internalized services versus outsourced services costs. This is the second and subsequent strategic trend today.

 

This post aims to establish how Asset Manager and the HP Software Products give to the IT organizations the tools to efficiently manage their IT services, understand their costs, define their prices and manage the contractual relationship with their internal customers: the other businesses of the organization.

 

Because this is in the end the current shift we are seeing: IT becoming not only a costs center, but another business of the enterprise organizations.

 

European Customer Forum Videos

While on the topic of the upcoming Berlin Customer forum coming up the week of September 26, we recorded some short customer videos from the most recent event - springtime in Paris. Ah, just wish I had been there ...

 

Hear what Continental AG, Pioneer Investments, and Steria had to say.

Coming soon itSMF FUSION and Berlin Customer Forum - Week of September 25

More upcoming events to be aware of during the week of Sept 25 ...

 

We will be demoing and presenting at the itSMF 2011 FUSION event. If any of you will be there, please stop by. HP will be co-presenting with Sandy Wilson from Mentor Graphics. Regarding the show floor, we will be demoing different aspects of SM 9.30. HP Education and Services will also be there.

 

AND for those of you in EMEA ... there is a Customer Forum coming up soon in Berlin. See Michael Pott's post from a few weeks ago.

 

Chuck

Tags: Fusion| itSMF

Vivit Service Manager and Asset Manager 9.30 live webinar next week - Sept 20

Join HP Product Management and Vivit colleagues for a lively one hour webinar providing an overview of what's new in the HP ITSM area – specifically covering HP Service Manager 9.30 and HP Asset Manager 9.30. We'll provide an overview of what's new for the two products, facilitate questions and answers, and provide pointers to resources with more information. This webinar is brought to you by the Vivit HP Service Management Special Interest Group.
 
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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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