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Displaying articles for: September 2010

Reflections from last week's itSMF Fusion event

First, the event was hot. Or maybe I should say Louisville & the walk to the convention center was hot. My hotel was about four blocks away, and I had to be very careful about the route I took to deal with the heat & humidity. It has been hot here in Colorado, but as we like to say “it is a dry heat”. I think that even the locals were a bit uncomfortable and ready for some cooler weather. More seriously - some themes I picked up: reasonableness, how much process, discovery & dependency mapping, and SaaC

CMS Practitioner's Forum Passes Milestone 200th Session

The what? The who? You mean you've never heard of the UCMDB/DDM/CMS Practitioner's Forum? It's the best kept secret among CMDB practitioners. It's a round table. It's a knowledge-sharing, networking, idea-generating forum. It's a fast track to solving your problems, sometimes. We just did 200 of them. We may be doing something right.

IT Service Catalog – more than a list of goods and services?

For a whitepaper I am writing I did some research on the service catalog and request management state of the market. I was wondering where the service catalog theme will go within the next couple of years, and

HP's David Cannon receives itSMF Lifetime Achievement Award at itSMF Fusion 2010 conference

I'm tossing my usual drivel for something interesting. I attended the itSMF Fusion conference in Louisville Kentucky this week, along with Mr.. David Cannon. David was gracious enough to lend some of his time to help my team with the CMS best practices library. I knew we had something right when he said, "You got it right." Made my day. This week, David was awarded one of our industry's most prestigious honors, an itSMF Lifetime Achievement. Couldn't have happened to a better guy.

Crawl, Walk, Run & itSMF USA Fusion

I obviously have an obsession with the topic of pragmatic ITSM. I wanted to add a dimension to this which I’ve been calling crawl, walk, run. This very original phrase came to me while preparing for the Australian itSMF presentation mentioned in my previous post. The idea is pretty simple, but you have to read the whole article to find out more! What does this have to do with itSMF? We’ll be at the itSMF USA Fusion event next week in Louisville. At the HP booth, we have a variety of mini-theater presentations. Yvonne and I will both be there and presenting. I will cover my crawl, walk, run ideas around incident and then change in two different presentations. Yvonne will be covering catalog. If any readers will be there, please look us up.

Every cloud has an infra lining - on managing heterogeneous data centers - Part 1

Barring a trip to outer space for the past 12 months, the person reading this document has probably been exposed to the cloud computing hype. According to Gartner reports, cloud computing should now be in the process of exiting its “peak of inflated expectations” stage and beginning its descent towards the “trough of disillusionment” of the hype cycle where industry decision makers figure out that the product or service in question offers only an incremental improvement and determine that it won’t solve every problem everywhere for everyone. This is a first installment in a series of entries I intend to make on the subject of practically managing cloudy environments as part of a comprehensive management approach to the data center. Such an approach has filter out the hype and consider that environments in the foreseeable future will be heterogeneous.
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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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