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Displaying articles for: August 2014

The key to successful service multi-sourcing for ITSM lies in Margaritaville

Margaritaville8.jpgThe Florida Keys consist of 1,700 disparate islands. This separation is similar to what is often found in IT departments and the enterprise it supports – different islands of independent services.

 

Keep reading to find out why it is vital to connect the islands and how you can help change the attitude between these departments to one of cooperation.

 

Guest post by Sherry Ramm, ITSM marketing consultant

How many people are ahead of me in line? ITSM and renting a car

wiating in line.jpgI recently returned from a family vacation, which was going along very smoothly until we got to the car rental station. It came to a screeching halt when I tried to get a set of wheels! There were over 30 people ahead of me and I was looking at waiting for almost an hour.

 

Keep reading to find out how my experience renting a car relates to the service desk.

 

Guest post by Richard Foden, EMEA Product Marketing Director, HP

Consumerize the IT experience: Keep users coming back – Industry webcast

ShoppingCart.jpgThe “Age of the Consumer” is here and is affecting IT in a big way. Enterprise users are becoming more demanding. They want more relevant products and services delivered with faster speed. With the advent of cloud, SaaS and Internet shopping, users have come to want and expect an ‘Amazon-like’ experience when they buy.

 

Keep reading to find out how to attend an upcoming webinar to learn how to provide them with the experience they want.

 

Guest post by Sherry Ramm, ITSM Marketing Consultant

Let’s talk SMAC. Do you have the right strategy to tame the beast?

HP blog SMAC.jpgDo you have SMAC services within your enterprise (social, mobile, analytics and cloud)? Do you feel that you have control of these services or do they have control over you?

 

Keep reading to find out what one author recently suggested to tame the SMAC beast.

 

Guest post by Sherry Ramm, ITSM Marketing Consultant

Become an instant hero at the next HP IT Service Management Customer Forum

iStock_000028184074Small.jpgI can’t believe that it is the tenth time that customers, partners and HP come together to share the latest and greatest at the HP Software EMEA Customer Forum.

 

This time the event takes place in Berlin, October 6-8, 2014 with a focus on IT Service Management (ITSM). Keep reading to figure out what you can expect from the event this time and how you can become an instant hero.

Can game changing ITSM technology really shake up a 20-year-old market?

skydiving.jpgThere is a thrill that I find with innovating. It reminds me of when I went skydiving!

I was scared to jump out of the plane—this is like the fear of innovating 20-year-old technology.

Then I felt exhilarated as I soared through the air—similar to the feeling of releasing the innovation.

Finally I pulled the cord and glided gently to the ground—this is similar to when clients approve of the product and you know you have forever changed the market.

 

Keep reading to find out how we took the leap and decided to innovate the ITSM market.

 

Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

Provocative, suspenseful, thought-provoking – 3 industry must reads!

reccomended reads.pngDon’t you love great book recommendations from great people? Well, that’s what you get in this blog post.

 

Keep reading to find out what books Paul Muller, VP of Strategic Marketing, HP SoftwareChris Dancy “the most connected human on earth” and Roy Ritthaler VP Marketing of IT Operations at HP Software think you need to add to your “must read” list.

 

Guest Post by Sherry Ramm, ITSM Marketing Consultant

Tags: devops| IT| Operations

X-ray your datacenter : How CMDB improves monitoring and more

Eli Eyal.jpgAre you seeing the big picture when it comes to using a CMDB? In this guest post, Eli Eyal, OSS Team Leader at Playtech, explains how CMDB and auto-discovery play central roles in monitoring his company’s large IT environment, and how it supports dependency mapping and change management.

 

Guest post by Eli Eyal, Operational Support Services Manager at Playtech

Why is the CMDB a critical component for your ITSSM (IT service support management)?

A new report by Gartner discusses the importance of having a CMDB and discovery as part of a successful IT service support management (ITSSM) solution. This is a direct result of shifts in IT including virtualization and off-premise IT solutions.

 

Keep reading to find out why the configuration management database is critical for you. 

How do you know when you “Dent the Universe”? Especially in ITSM?

Universe.jpgOne of the most creative minds in technology said he strived to “dent the universe”.

 

I love this sentiment. It shows that to truly make a difference, you have to think outside the box and be willing to leapfrog above current thought processes.

 

Keep reading to find out what innovations we feel at least “scratch the universe”.

 

Guest post by Mike Zuber, VP of Go-to Market Sales, HP Software

Disconnected data is dead - The computing platform of choice by 2020? Humans.

connected intelligence.pngHave you thought much about what IT will look like in the year 2020?

 

This was the topic of a recent discussion between Paul Muller, Chris Dancy and Roy Ritthaler. They looked at the current trends in IT and evaluated how they will morph in the year 2020 and beyond.

 

Keep reading to find out what they predict.

 

Guest post by Sherry Ramm, ITSM Marketing Consultant

Closing the communication gap between IT and business with an IT service catalog

bridge the gap puzzle IT service catalog.pngThere has been a shift within IT recently, have you felt it? Service Catalogs have helped communication between IT departments and the business they serve.

 

These catalogs have made it easy for IT departments to explain the services they provide and for businesses to truly understand them.

 

Keep reading to find out this innovation is changing IT Service Management and what it means for you.

 

Guest post by

Vadim Gordadze

Vice Head of ITSM Department

I-teco Bussiness Consulting

Service Manager 9.34: App Enhancements & Integrations Improve Usability, Scalability & Survey Mgmt

When considering an upgrade to HP Service Manager 9.34, there are some individual application enhancements, along with the main features that get all the attention, that are also worth evaluating. Specifically, you will find that an enhancement to the Text Import Wizard improves usability when loading pre-defined data, a better Incident Exchange integration solution with HP Operations Manager (OM) improves scalability and an enhanced survey management function improves your entire user survey process. Taken together, these separate enhancements form another solid reason to make the upgrade now.

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About the Author(s)
  • HP IT Service Management Product Marketing team manager. I am also responsible for our end-to-end Change, Configuration, and Release Management (CCRM) solution. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.
  • David has led a career in Enterprise Software for over 20 years and has brought to market numerous successful IT management products and innovations.
  • I am the PM of UCMDB and CM. I have a lot of background in configuration management, discovery, integrations, and delivery. I have been involved with the products for 12 years in R&D and product management.
  • Gil Tzadikevitch HP Software R&D Service Anywhere
  • This account is for guest bloggers. The blog post will identify the blogger.
  • Jacques Conand is the Director of ITSM Product Line, having responsibility for the product roadmap of several products such as HP Service Manager, HP Asset Manager, HP Universal CMDB, HP Universal Discovery and the new HP Service Anywhere product. Jacques is also chairman of the ITSM Customer Advisory Board, ensuring the close linkage with HP's largest customers.
  • Jody Roberts is a researcher, author, and customer advocate in the Product Foundation Services (PFS) group in HP Software. Jody has worked with the UCMDB product line since 2004, and currently takes care of the top 100 HP Software customers, the CMS Best Practices library, and has hosted a weekly CMDB Practitioner's Forum since 2006.
  • Mary is a member of HP’s ITSM product marketing team and is responsible for HP Service Anywhere. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. She also has product management experience in the ITSM industry. Mary has a BS in Computer Science and a MBA in Marketing. Follow: @MaryRasmussen_
  • Michael Pott is a Product Marketing Manager for HP ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.
  • Ming is Product Manager for HP ITSM Solutions
  • Nimish Shelat is currently focused on Datacenter Automation and IT Process Automation solutions. Shelat strives to help customers, traditional IT and Cloud based IT, transform to Service Centric model. The scope of these solutions spans across server, database and middleware infrastructure. The solutions are optimized for tasks like provisioning, patching, compliance, remediation and processes like Self-healing Incidence Remediation and Rapid Service Fulfilment, Change Management and Disaster Recovery. Shelat has 21 years of experience in IT, 18 of these have been at HP spanning across networking, printing , storage and enterprise software businesses. Prior to his current role as a World-Wide Product Marketing Manager, Shelat has held positions as Software Sales Specialist, Product Manager, Business Strategist, Project Manager and Programmer Analyst. Shelat has a B.S in Computer Science. He has earned his MBA from University of California, Davis with a focus on Marketing and Finance.
  • Oded is the Chief Functional Architect for the HP Service and Portfolio Management products, which include Service Manager, Service Anywhere, Universal CMDB & Discovery, Asset Manager, Project and Portfolio Manager.
  • Olivier is Product Line Manager for the HP Configuration Management System (CMS) which is comprised of UCMDB, UCMDB Configuration Manager, the UCMDB Browser, and Universal Discovery.
  • I am Senior Product Manager for Service Manager. I have been manning the post for 10 years and working in various technical roles with the product since 1996. I love SM, our ecosystem, and our customers and I am committed to do my best to keep you appraised of what is going on. I will even try to keep you entertained as I do so. Oh and BTW... I not only express my creativity in writing but I am a fairly accomplished oil painter.
  • WW Sr Product Marketing Manager for HP ITPS VP of Apps & HP Load Runner
  • Vesna is the senior product marketing manager at HP Software. She has been with HP for 13 years in R&D, product management and product marketing. At HP she is responsible for go to market and enablement of the HP IT Performance Suite products.
  • A 25+ year veteran of HP, Yvonne is currently a Senior Product Manager of HP ITSM software including HP Service Anywhere and HP Service Manager. Over the years, Yvonne has had factory and field roles in several different HP businesses, including HP Software, HP Enterprise Services, HP Support, and HP Imaging and Printing Group. Yvonne has been masters certified in ITIL for over 10 years and was co-author of the original HP IT Service Management (ITSM) Reference Model and Primers.
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